• Entertain enquiries on services provided by the company such as on study abroad services and scholarships, studying English at ACE and registering or preparing for an IELTS test
• Provide counselling on study options and admission requirements for ACE programs
• Administer ACE placement tests and course enrolment
• Act as point of contact in providing solutions to students and customers
• Be part of a bigger team, organise promotional functions and exhibitions related to international study opportunities
• Play an active role in various CSR activities and initiatives

• Entertain enquiries on services provided by the company such as on study abroad services and scholarships, studying English at ACE and registering or preparing for an IELTS test
• Provide counselling on study options and admission requirements for ACE programs
• Administer ACE placement tests and course enrolment
• Act as point of contact in providing solutions to students and customers
• Be part of a bigger team, organise promotional functions and exhibitions related to international study opportunities
• Play an active role in various CSR activities and initiatives

• keep update on new or enhanced products/information/services to maintain a high-quality service to customers, for example: quick answer to inbound calls and other queries from customers to make sure that we hit service level more than 90% every day.
• Focus on undertaking out-bound calls to ensure customers are aware of the post-sale service capabilities as well as the methods in which they can contact Prudential.
• Promptly and accurately complete all related administration activities: update customer’s information, report, record, etc. in accordance with relevant service standards.
• Identify sales lead and refer sales support.
• Provide one stop shop service to customers to ensure customer needs are addressed with accurate information.
• Other duties as assigned by line manager.
• Qualifications:
• High school graduate with good English (speaking, reading, listening, and writing) in addition.

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Call Visit – all customer types
• Site Visit - all customer types
• Deal direct with all type of existing customers VIP, SME and Home
o Customer request termination
o Change plan upgrade and downgrade
o Convince customer to make prepayment as much as we can
o Price concern / Bidding / Price review / Promotion
o Agreement (SLA) / Contract renewal
o Loyalty upgrade speed process
o Move account from Online to IH / from IH to Online
o Migration / C location
o Testing speed
o Change service plan from PPPoE to IP Port / from IP Port to PPPoE
o Backup link - Equipment / CPE…….etc.
o IP Static / China - Re-activate
o Compensation request
o Technical concern
o Assist and pass to TS for checking as soon as possible
o Daily activities report

• Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
• Process Active/Suspend/Revoke/Close Card follow customer call request
• Monitor card activities and authorization (ATM & VISA card)
• Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)
• Support Cardholder troubleshooting
• Prompt response to internal and external customers’ enquiries over the phone.
• Solve customer complaint and problem or refer them to appropriate department for solution.
• Do/Telephone marketing relate to Deposit and Loan Product

None.

None.

• Answer telephone and direct calls
• Greet walk in customers and direct them to the correct destination
• Provide general administrative and clerical supports
• Performs other duties as assigned.

None

None