• Drives quality control activities to improve the quality of business produced by the Sales & Distribution team.
• Supervises quality of sales activities in conjunction with the company’s policies, including, but not limited to, suitability requirements, sales conducts, sales practices; and sufficient and accurate training.
• Performs SQA activities, including field spot-checks/reviews, with related parties to ensure driven action plans are practicable, relevant, and able to identify root causes of risks/issues.
• Ensures respective salesforce corrective actions are implemented.
• Supports the conduct of hypothesis testing ad projects within departments or inter-departments on initiatives resulting from analytics.
• Keeps updating job knowledge to remain informed about novelty in the field.
• Other tasks as assigned by management.

• Help support and maintain data/data aggregation model and ETL.
• Support in daily data quality monitoring and data issue resolution.
• Support data query from users and investigation.
• Collaborate with analytics and business teams to improve data models that feed business intelligence tools, increasing data accessibility, and fostering data-driven decision making across the organization.
• Work with various system business analyst and solution analyst to understand solution and process to be able to do reporting, data extract for user.
• User report/dataset support and enhancement follow company process.
• Develop report/dashboard/dataset for business user base on request.
• Assist to support existing reports/dashboard/dataset and also maintain report/dashboard/dataset repository. Support data engineer in key company project / initiative.

• Build a collaborative relationship/network within and cross functions to align with functional strategy that being a business strategy partner in delivering an energized and safe environment place to work.
• Lead and Manage various property projects in development team to response to office expansion and other refurbishment projects (e.g. physical office service set up & launch, new office deployment model, Head Quarter project study) and work requests are delivered according to plan.
• Support, and join control in Administrative, Office Services & Facility Management, Fixed Asset Management, and Health & Safety to deliver a conducive working environment.
• Participate in promote the digitization of processes to improve turn-around times and user experiences
• Deliver an improvement of Vehicle Fleet Management utilization and uninterrupted transportation services by monitoring the quarterly dashboard more efficiently.
• Understand and adhere to Property Management standards, governance framework, policies and guidelines to ensure compliance of the team.
• Stimulate cost saving & avoidance initiatives in every little spend by maintaining outstanding outcomes.
• Oversight and rest-assure health, safety, and security policy and procedure are fully adhered.
• Coordinate Risk/Control/Action (RCA) items updated for LR&C on regular basis in property management function.
• Manage and plan to ensure that the team have the requisite skills and resources to achieve and deliver according to plan.
• Train and upskill property management team.
• Participate in developing or enhancing the SOP and guiding policies to meet the PCLA’s standard and align to group policy.
• Manage and plan to ensure that the team have the requisite skills and resources to achieve and deliver according to plan.
• Coordinate the allocation & completion of work requests within the team to ensure they meet agreed turnaround times.
• Continually improve the team’s awareness of all company policies and procedures.
• Perform other tasks as cross functional projects and/or assigned by line manager.

• Performance Management (40%)
o Design, review and manage the performance management process and framework for Prudential ensuring smooth execution of its KPI Setting, Mid-year review, year-end review process and local calibration.
o Promote a culture of continuous feedback using the Company’s 360 Degree feedback tool
o Facilitate and ensure all the necessary tools and systems for facilitating the performance management process are set up, tested and ready for launch in accordance with performance management timelines.
o Be a subject matter expert for performance management and feedback tool to ensure well support and educate to Managers and Employees.
o Wellbeing Initiatives (40%)
o Implement Prudential’s well-being proposition by delivering initiatives and programs well-being coaching, health and wellness, mental and financial well-being and work-life blend.
o Monitor the applicability and effectiveness of various well-being programs through surveys and make adjustments where needed
o In-Scope Projects (20%)
o Provide support for new initiatives or projects pertaining to performance and rewards function that may include system implementation, process and SOP design.

• Conduct short- and long-term planning and management for events and sales activations both off and online.
• Build long-term, value-based customer relationships that enable achievement of sales objectives, upsell and cross sell.
• Lead and support partnership marketing to build awareness and drive values from various business partners.
• Initiate unique engagement campaigns to drive leads.
• Create well-rounded strategy to increase performance of Bancassurance and agency businesses.
• Plan and execute roadshows, events, workshops, experiential campaigns, and sales activations.
• Plan and execute strategic initiatives to improve bancassurance performance.
• Initiate strategic plans to improve agency performance, engage, and support with sale enabler tools, and messages.
• Initiate programs and plans to attract and nurture affluent and high net worth customers.
• Plan and review various partnership activities online and offline, to ensure sale performance and awareness.

• Conduct short-and long-term planning and management for events and sales activations both off and online.
• Build long-term, value-based customer relationships that enable achievement of sales objectives, upsell and cross sell.
• Lead and support partnership marketing to build awareness and drive values from various business partners. •Initiate unique engagement campaigns to drive leads.
• Create well-rounded strategy to increase performance of Bancassurance and agency businesses.
• Plan and execute roadshows, events, workshops, experiential campaigns, and sales activations.
• Plan and execute strategic initiatives to improve bancassurance performance.
• Initiate strategic plans to improve agency performance, engage, and support with sale enabler tools, and messages
• Initiate programs and plans to attract and nurture affluent and high net worth customers.
• Plan and review various partnership activities online and offline, to ensure sale performance and awareness.

• Enhancement and maintenance of PCLA applications
• Work closely with core system application team to ensure end-to-end software lifecycle is robust
• Ensuring the Applications Management function is aligned with company strategy. Define and document scope changes during the project life cycle.
• Collaborate with business teams to understand and suggest best & efficient solution to cater to business needs
• Analyze problems and implement appropriate technical solutions Prepare the technical specification
• Maintain and documents the changes
• Conduct Unit/Integration testing
• Complete the assignments within the agreed deadline
• Quality analysis of the programs/system before acceptance testing
• Work closely with Business Analyst to deliver a robust and error-free application systems

• keep update on new or enhanced products/information/services to maintain a high-quality service to customers, for example: quick answer to inbound calls and other queries from customers to make sure that we hit service level more than 90% every day.
• Focus on undertaking out-bound calls to ensure customers are aware of the post-sale service capabilities as well as the methods in which they can contact Prudential.
• Promptly and accurately complete all related administration activities: update customer’s information, report, record, etc. in accordance with relevant service standards.
• Identify sales lead and refer sales support.
• Provide one stop shop service to customers to ensure customer needs are addressed with accurate information.
• Other duties as assigned by line manager.
• Qualifications:
• High school graduate with good English (speaking, reading, listening, and writing) in addition.

• Payment Solution and Integration
o Create payment solution, workflow, wireframes
o Work with payment partners, prepare project plan, onboard partner
o Technical integration and analysis
o End to end test of the journey
o Application integration solution, derivation and implementation
o Adoption of new technology and improvements
o Investigate and implement new technology in-house.
o Automated solution for manual processes
o Design workflows
o Build and share knowledge to implement and embed good practice
o Ensure accessibility of information to all relevant stakeholders.
o Work closely with Head of IT to design and plan for professional development initiatives like Security Training, Risk Management Training, etc.

• Leads the execution and handling the corporate staff recruitment from junior to the top role and ensure to have the right people, on the right place, at the right time.
• Works with various departments and all stakeholders to fully understand about the business and the needs of recruitment and support them on the process.
• Implements new methods for sourcing candidates and keep track and analysis of all recruiting metrics & report.
• Develops on boarding program, lead the execution & monitoring the implementation properly.
• Builds the professional network of the company by maintaining strategic relationships with partners, universities & recruitment agency.
• Performs other tasks as assigned by management.