• Develop web base application.
• Develop code for company’s billing system, mainly dealing with back-end function
• Design pattern of MVC
• Operate & develop billing system 24h/7
• Research and develop new products and services for billing section
• Update website (desktop & Mobile)
• Maintain and update the existing products and services for billing section
• Response on process billing operation in backend
• Support and collect data from other departments
• Other tasks assigned by Manger.

• Objectively assess a company’s ISP business processes. Assess the company’s risks and the
• efficacy of its risk management efforts.
• Ensure the existence of policy and procedures and they are well implemented.
• Ensure the company is compliant with relevant laws and statutes.
• Evaluate internal control and make recommendations on how to improve it.
• Identify shortfalls or gaps in all processes (operations, financial and technical)
• Promote ethics and help identify improper conducts.
• Assure safeguards of company’s resources (finance, assets, property…etc.).
• Investigate fraud. Communicate the findings to the management and company’s leadership.
• Follow up with the concerned departments to implement corrective and preventive actions based on the audit recommendations

• Coordinate with all departments related to Billing and Software development. 10%
• Review with supervise transaction entry and adjustments 10%
• Work with deputy managers and developers to design algorithms and flowchart. 10%
• Integrate software components and third-party programs 10%
• Drive stakeholders to complete documentation relating business requirements and capturing system designing specifications
• Strategically decide whether we can inherit existing /support legacy code bases –and how we handle our growing levels of software support
• Facilitate technology and methodology decision making throughout team, including standard of system architecture, reusable code base development, versions of software tools, best practice, source control and deployment processes
• Keep up to date with the latest software development technologies and methodologies. Manage all development projects, development team and report on status of development, quality and system performance to top management
• Make sure that all training and support that team members require is delivered internally or externally. Plan for team growth considering the blend/level of skills required within team
• Write clean and healthy structured, well documented code. Design and build database schemas with integrity and scalability with data access layers that are optimize for performance and security

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Call Visit – all customer types
• Site Visit - all customer types
• Deal direct with all type of existing customers VIP, SME and Home
o Customer request termination
o Change plan upgrade and downgrade
o Convince customer to make prepayment as much as we can
o Price concern / Bidding / Price review / Promotion
o Agreement (SLA) / Contract renewal
o Loyalty upgrade speed process
o Move account from Online to IH / from IH to Online
o Migration / C location
o Testing speed
o Change service plan from PPPoE to IP Port / from IP Port to PPPoE
o Backup link - Equipment / CPE…….etc.
o IP Static / China - Re-activate
o Compensation request
o Technical concern
o Assist and pass to TS for checking as soon as possible
o Daily activities report

• Promote and sell the products and services (Internet, VoIP, and Solution etc) and look for Potential customers in order to close sales
• Control and sell prepaid card (iTop and OTL)
• Commit to meet the sales target and KPI
• Advise customers on getting service upgrade or how to use best the services bought
• Describe and explain products and services to customer
• Prepare quotation for customer
• Provide sales service to customers
• Assist during promotional activities: manning road shows and exhibition shows.

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Call Visit – all customer types
• Site Visit - all customer types
• Deal direct with all type of existing customers VIP, SME and Home
o Customer request termination
o Change plan upgrade and downgrade
o Convince customer to make prepayment as much as we can
o Price concern / Bidding / Price review / Promotion
o Agreement (SLA) / Contract renewal
o Loyalty upgrade speed process
o Move account from Online to IH / from IH to Online
o Migration / C location
o Testing speed
o Change service plan from PPPoE to IP Port / from IP Port to PPPoE
o Backup link
o Equipment / CPE…….etc.
o IP Static / China
o Re-activate
o Compensation request
o Technical concern - Assist and pass to TS for checking as soon as possible
o Daily activities report

• Coordinates all departmental billing/ customer issues and supervises day to day billing operations and system operation.
• Reviews and supervise transaction entry and adjustments.
• Develop, coordinates and completed timely and accurately and performs accounts receivable.
• Complies and analyzes reporting for client service managers and the client.
• Ensures projects are complete timely and accurately and performs accounts receivable.
• Responds to billing –related customer complaints in a professional and timely manner.
• Other task assigned by manager.

• Create concept creative design and posting plan
• Design art-work with branding image for post daily
• Create videos with creative concept for posting on Online , IH and Micromax page
• Lead on all kinds of design for materials and digital marketing
• Oversee the outdoor and indoor advertisement and propose to Line manager
• Prepare marketing monthly report
• Survey on all advertisement of competitors and sharing to teamwork
• Support on event and roadshow activation
• Cameraman / video grapy and video production/ editing

• Management all social media account
• Designing on promotional material and social media
• Draft concept on creative content for artwork/video posting and promotional materials
• Videos creation
• Assist on stock controlling
• Oversee the outdoor and indoor advertisement and propose to Line manager
• Survey on all advertisement of competitors and sharing to teamwork
• Cameraman
• Assist team on promotional materials printing
• Action quickly on work assigned by management

• Financial Manage budget plan to make sure operation are link to company planed.
• Analyze and customize another expense Use existing resource with multi skill as much as we can
• Increase more productivities "Service + Products"
• Customer service Perform managerial tasks for department such as review of working time to ensure completion and accuracy, time off/sick requests, employee evaluations, and leading operating meetings.
• Training employees to keep them on the leading edge of the industry, providing them with the best tools to perform their daily
• Performing quality assurance with recent customer contacts to make sure their issues are resolved 100% and received quality, Investigation process to our competitor relate with Service Satisfaction.
• Responsibilities Handle escalated technical issues within the department, providing the best solution for the customer Ensure all tickets systems, system audits, etc. are being followed up on and kept current.,
• Revise existing programs to increase operating efficiency or adapt to new technological requirements, Track service visits, recoveries, and areas with consistent service issues to help determine areas with possible issues.
• Act as the liaison between Networking & Customer Care, escalating higher level problems to be resolved quickly, Getting the operational achievement report to analysis and improve action plan, Work with other departments to ensure operational consistency Improvement of process SOP to ONLINE customer