• Support for branch visiting and evaluation over customer service at all branches
• Make consolidated evaluation report for CS KPI branch performance quarterly
• Support for individual evaluation for each tellers regarding to the performance of customer service
• Support to monitor over lived chat and Facebook chat responsiveness for all call center staffs
• Support to monitor over voice record observation for all call center staffs
• Make consolidated evaluation report for CS staff performance at call center department
• Support to conduct service training for all tellers, loan staffs, other front and back office staff.
• Monitor customer service complaints and compliments from all channel (Call Center Department, Suggestion Box at Branch, Consumer Complaint Management Unit, QR Service Feedback)
• Support to solve all the complaint cases regarding to customer service with all related
• departments/branches
• Investigate and monitoring all branches through CCTV camera
• Support to innovate the concept of service training and updated material
• Additional main task assign by manager

• Meets with current and potential Customers to discuss their financial needs
• Officers appropriate products and services while developing and expanding account relationships
• Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the office's annual marketing/sales plan.
• Performs duties of a Customer Service Representative
• Participates with line manager in establishing specific goals for the office; implements strategies to achieve these goals
• Provides timely reporting to the Manager and other appropriate groups or individuals.

• To be responsible for ensuring the overall achievement of sales target and service goals.
• To be responsible for the overall sales and marketing activities, including promotional campaigns and new product roll-outs.
• Ensure that quality of customer service is provided in a professional, prompt and courteous manner.
• Identify customer and dealer needs and appropriately recommend products and services.
• Respond to customer and dealer inquiries and/or complaints and take the necessary actions to achieve customer and dealer satisfaction.
• Develop and maintain relationships with customers and dealers and ensure that the customers dealers can understand clearly about our conditions and guidelines.
• Participate in community activities in promoting JACCS's brand and visibility.
• Identify target markets; develops and implement area expansion strategy.
• Ensure the operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly.
• Assign and delegate responsibilities to staff and holds them accountable for meeting standards of production, accuracy and completion.
• To be responsible for planning and continuously monitoring staff level requirements, daily scheduling of Sales Consultant, providing for and/or coordinating training and development, resolving staff conflicts, disciplining and participating in the rewards and recognition decision-making process
• To responsible for the full and effective compliance with all applicable regulatory requirements as well as JACCS’s policies, procedures, practices, guidelines, directives, internal controls and/or instructions.
• Other tasks requested by line manager

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Drive all lead generation efforts, setting strategy, developing forecasts, executing, and measuring results
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Create, manage and monitor performance for all lead generation initiatives including email campaigns, content marketing, nurture programs, webinars, events, partner channels, and other opportunities to drive revenue
• Promote the company’s products/services addressing or predicting clients’ objectives
• Develop scalable strategies for customer acquisition and retention that balances investing in mature, high-performing channels with testing emerging channels
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Develop and execute content strategy, and oversee creation of content and messaging to support strategies.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Other tasks as assigned by direct report line

• Bring in the profits and losses (P&L) responsibilities on iPay and digital business perspective.
• Monetization strategies for the iPay and Digital Business.
• Negotiate and execute commercial contracts, create pricing strategies and chart iPay as a platform to lead and influence the fintech ecosystem of Cambodia.
• Strategize the effective sale strategies to mobilize iPay users, Merchants, Bakong, and other digital business to achieve business goal. Actively drive usage and adoption of iPay mobile broadly through building more partnership with public and private entities to enable more payment channels through iPay.
• Collaborate with Marketing and relevant departments to develop and implement of marketing promotion and campaign on payments services and digital products to raise awareness to public and making iPay be on top of customer’s mind.
• Provides leadership and drives digital business teams, motivation, staffing and coaching effectively and efficiently to ensure strong growth of iPay, Merchant, and Bakong users.
• Undertakes regular market visits to identify and recruit potential clients for digital products and determine potential cross sells to other products and services.
• Build and lead to grow merchant base through new merchant partnerships and renewing existing merchant partners.
• Develop a strategic plan for merchant activities in partnership with other companies and other entities to successfully meet the KPIs. Develop powerful message to explain digital products such as iPay, merchant, and Bakong to customers to be well understood and interest.
• Support RMs and BMs to develop plan for iPay & merchant by monitoring the performance regularly to ensure the achievement of business goal.
• Develop and report the iPay, merchant and Bakong sales performance for management and branches to do analysis and follow up the performance and strategizing the sustainable growth, identify any risk happened and mitigate risk.
• Provide training related to iPay, Merchant and related products sales management to respective employees.
• Enforces discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image. Perform other tasks which assigned by Deputy CEO.

• Promote and sell the financial products and service to clients
• Liaise and build good cooperation with local authority, partner, and all stakeholder
• Help customer by answering questions and responding to any requests
• Solicits potential and existing clients in accordance with the guidelines, policies, and procedures
• Collect client information, prepare and submit loan documents for assessment
• Analyze and interpret financial statements of borrower’s business, cash flow, and family status in order to access the repayment capacity and financial soundness of the borrowers
• Conducts sit visit of secure collateral and valuate the collateral value by follow guideline
• Training and Educating the credit rule and policies strictly to borrowers before processing the loan documents
• Set up the plan with CCO, and BM for loan disbursement projection as monthly, quarterly and annually basis
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Closely monitor and follow up the borrowers on their business change or any problems then report to direct supervisor for taking early action on time. Ensure the loan repayment with 100% and on time follow up
• Performs other various duties as assigned

Department/ Branch: Boeng Keng Kang, Tek Tla, Mean Chey, Tuol Kouk, Ta Khmau, Batie, Kamboul, Kong Pisei, Preaek Ta Meak, Preah Sdach, Prey Veng, Ba Phnum, Odongk, Baribour, Mongkol Borei, Serei Saophoan, Chamkar Leu, Memot, Stueng Traeng, Pailin, Prey Nob, Kampong Trach, Preah Sihanouk

• Market bank products to individuals and firms, promoting bank services that may meet customer’s needs.
• Prospect new clients and assist them for loan application.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Conduct loan appraisal, collect detailed information (personal, business, and guaranties), and arrange to open new loan account.
• Prepare and execute loan application/credit memo.
• Monitor/follow up customer repayment daily and solve later repayment in a timely manner, avoiding the debt being a serious debt.
• Assess local market conditions and identify current and prospective sales opportunities for Loan products and others banks’ products & services.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Performs other various duties as assigned.

• Issue loan legal documents and relevant letter of Personal Loan, Car loan and Housing loan for retail loan both of customers & staff loan with accuracy and timely
• Coordinate/guide and support branch staff to prepare security documents
• Check and follow up post-disbursement condition with branch base on Credit memo approval
• Prepare reports
• Prepare documents for loan settlement
• Check/review Pre-disbursement checklist to ensure the terms & conditions is compiled with credit memo approvals
• Monitor insurance renewal, fire and life
• Perform other tasks assisted by management.

• To review and check all documents from sales consultant;
• To prepare customer check list, CBC check, First enrolment;
• To input customer’s information into system (DDE, prepare disbursal and agreement);
• To prepare disbursal documents (Repayment schedule, payment information and related documents);
• To make payment to dealer on time and manage documents filling;
• Properly check and make sure all customer’s document are completed before submitting to supervisor;
• To keep customer’s information in confidential safe and security (CBC reported, Business, Income, Customer’s personal document and working document);
• Ensure policy and guideline are compiled;
• Perform other tasks assigned by manager.

• To support staff consultant in branch on disbursement;
• To prepare payment to dealer;
• To manage daily filling RC and lease documents;
• To RC management and controlling in branch;
• To control all material for sales consultant and dealer;
• To support in processing and repossess motorbike with Field Collector;
• Other tasks will be assigned by line manager.