• To deal directly with customer either by phone, social media or face to face;
• To response promptly to customer inquiries;
• To handle and resolve customer complaint;
• To record detail of customer inquiries, comment and complaint;
• Other Tasks will be assigned by Manager or Management.

• Maintain relationship with sales team and provide support to sales team to ensure good communication with dealers.
• Make regular following up on sales supervisor and sales consultant to ensure the operation runs smoothly at dealer shop.
• Monitor sales performance and take appropriate action to close the gaps.
• Train and support dealers and ensure that they can understand clearly about our conditions and guideline.
• Make regular visit to dealer to receive feedback/comments and give recommendation for improvement.
• Track number of daily dealer sale report and update to management for action.
• Find out key challenges and update competitors’ activities in the market.
• Follow up and analyze market and competition to ensure on-tracking competitive advantages of products and services.
• Participate in a development of monthly and annual sales target, budget plan and selling strategies for expansion.
• Execute the sales strategies to sell the product to achieve sales target determined by sales manager.
• Assist Assistant Sales Manager in other necessary works being delegated.
• Build a good business relationship with all key accounts to ensure the quality of customer services.
• Provide training and coaching to sales staff (delivery and agency staff).
• Work closely with other relevant departments.
• Keep confidential information of clients and dealers. Evaluate staff performance under supervision.
• Conduct skills assessment of key staff under supervision. Other tasks requested by line manager.

• To be responsible for ensuring the overall achievement of sales target and service goals.
• To be responsible for the overall sales and marketing activities, including promotional campaigns and new product roll-outs.
• Ensure that quality of customer service is provided in a professional, prompt and courteous manner.
• Identify customer and dealer needs and appropriately recommend products and services.
• Respond to customer and dealer inquiries and/or complaints and take the necessary actions to achieve customer and dealer satisfaction.
• Develop and maintain relationships with customers and dealers and ensure that the customers dealers can understand clearly about our conditions and guidelines.
• Participate in community activities in promoting JACCS's brand and visibility.
• Identify target markets; develops and implement area expansion strategy.
• Ensure the operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly.
• Assign and delegate responsibilities to staff and holds them accountable for meeting standards of production, accuracy and completion.
• To be responsible for planning and continuously monitoring staff level requirements, daily scheduling of Sales Consultant, providing for and/or coordinating training and development, resolving staff conflicts, disciplining and participating in the rewards and recognition decision-making process
• To responsible for the full and effective compliance with all applicable regulatory requirements as well as JACCS’s policies, procedures, practices, guidelines, directives, internal controls and/or instructions. Other tasks requested by line manager

• Work with HoR and BM to develop strategic action plan for staff development in each respective region and prepare annual training coaching plan responding to the development needs of network staff;
• Provide coaching by applying various methodology (using powerful question) to unlock the potential of targeted staff;
• Support BM/ DBM/ LCO/SOCS in term of coaching skills, coaching culture and learning culture;
• Provide training and refreshment on products, services, or others skill required by positions as defined in the curriculum; Liaise with HRBP to be in line with recruitment and promotions;
• Explain the various PRAKAS related to products or methodologies to network staff to help them understand properly following the original concept;
• Quarterly report to HoR on the learning, coaching and training performance in the region;
• Facilitate all administrative associate to learning and development in the region;
• Collect feedback on level of staff satisfaction regarding to L&D functions, consolidate, and propose new effective learning and development method and program.

• Support unit manager to originate new products and services to cater to the segment(s) in charge and align with technology usage;
• Support and monitor the implementation of commercial strategies and penetration of new markets;
• Define Value Proposition and commercial speech for segment in charge to deliver on business targets;
• Enhance the existing products or services to align with market needs, technology and target segmentation, and also ensure new initiatives achieve is possessed a competitive advantages and meet with current need of client needs;
• Support unit manager to originate the tools for businesses to acquire and maintain the client by offering the services to align with client’s needs and competition;
• Implement campaigns to drive business performance;
• Develop good and close relationships with Amret staff in provinces and branches and with other external organizations as such as partners to ensure they are well cooperation on sales target;
• Collaborate and coordinate with diverse teams of marketing, business operations, sales, customer services and channel delivery team to deliver on targets.

• Support sales division in develop annual budget guideline for branch and region follow Amret's strategic objectives;
• Draft on assumption related to average loan size, average loan portfolio yield by product by segment;
• Draft on assumption related to average deposit balance, account grow by segment by product;
• Check draft operational expense proposed by branch/region to ensure accuracy and soundness;
• Draft on assumption of none loan fee income for branch/region;
• Coordinate, consolidate and support branch/region to develop on annual budget;
• Check draft result annual budget developed by BM/HOR to ensure quality and soundness of assumption with proposed
• timeline;
• Key contact person represents sales division to participate with various projects at head office such as performance report,
• Operational Dashboard, Financial Dashboard, CO-Tabular, Web-operational report etc;
• Lead, review and update various project and guideline in sales division such as portfolio management guideline, network staff
• incentive scheme etc;
• Analysis on branch performance efficiency (ROA, OCR productivity, yield...) and make recommendation for improvement;
• Supervise and support SOFSA;
• Prepare ad hoc reports assigned by manager such as performance update, slide for the meeting, performance update etc;
• Follow up and support the implementation of new update project to make sure that sales staff will be done timely follow the guideline;
• Accompany lenders and external visitors to visit branch network;
• Field visit to understand business and market of the networks.

• Promote and sell the financial products and service to clients
• Liaise and build good cooperation with local authority, partner, and all stakeholder
• Help customer by answering questions and responding to any requests
• Solicits potential and existing clients in accordance with the guidelines, policies, and procedures
• Collect client information, prepare and submit loan documents for assessment
• Analyze and interpret financial statements of borrower’s business, cash flow, and family status in order to access the repayment capacity and financial soundness of the borrowers
• Conducts sit visit of secure collateral and valuate the collateral value by follow guideline
• Training and Educating the credit rule and policies strictly to borrowers before processing the loan documents
• Set up the plan with CCO, and BM for loan disbursement projection as monthly, quarterly and annually basis
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Closely monitor and follow up the borrowers on their business change or any problems then report to direct supervisor for taking early action on time. Ensure the loan repayment with 100% and on time follow up
• Performs other various duties as assigned

• Market bank products to individuals and firms, promoting bank services that may meet customer’s needs.
• Prospect new clients and assist them for loan application.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Conduct loan appraisal, collect detailed information (personal, business, and guaranties), and arrange to open new loan account.
• Prepare and execute loan application/credit memo.
• Monitor/follow up customer repayment daily and solve later repayment in a timely manner, avoiding the debt being a serious debt.
• Assess local market conditions and identify current and prospective sales opportunities for Loan products and others banks’ products & services.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Performs other various duties as assigned.

• To be responsible for blank card stock, personalized card with high security manner
• To process blank card receiving until card delivered to real cardholder is compliance to security process
• To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
• To check card inventory before and after sending card to branches
• To support and manage bank staff on card stock, card delivery , card usage
• To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
• To enter customer data into all related system after an application for a new card account is approved.
• To prevent NRI, and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
• To monitor transaction fraud, merchant fraud, cardholder and employee fraud
• To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
• To join card business project implementation with all related stakeholders.
• Perform other duties assigned by managements.