• Achieving branch’s target
• Find potential individual clients for all kind of loan products
• Submit Credit Memorandum to Supervisor for approval
• Handle customer’s complaint and take appropriate action to solve them
• Arrange the loan agreement, pledge legal documents at cadastral office
• Conducting marketing activity and loan management
• Assist to recover bad debt of branch
• Deliver customer services, strengthen network relationships
• Other tasks assigned by Supervisor

• Check the loan files are completed with all papers as per the checklist and signed/thumb printed.
• Prepare the MIS / Excel report for pending papers in file and follow up with Credit and business team and Dealer for completion.
• Check the loan data in LMS/System/software / AIS / Vee Fin is as per loan file, name, Age, address, amount, engine number, chaise number, Rate of interest, Model, loan scheme, instalment, Fee etc.
• Create the new loan product /scheme in system as per approved scheme/ product.
• Handle number plate registration process
• Make operation risk report where credit policy not followed
• Others task assigned by direct manager

• Assess the loan application that submitted by Cos, Sale teams to ensure the enough data information and relevant.
• Document and recommend to loan application for approval or reject.
• Make document for disbursement process.
• Participate in developing /creating loan forms and related procedures.
• Participate in recruiting and training of subordinate’s staff.
• Resolve credit issue with clients and other related parties.
• Prepare reports and send to direct manager

• Receive application form, National ID, Family book from sale team
• Check customers CBC information
• Note EMI/ Instalment payment details to other Banks/MFI for already existing loans, customer score, restructuring in CBC and use this information in loan assessment.,
• Discuss the nature if income, documents for income, check the document are genuine and proper.
• Product and loan condition to be discussed with customer
• Make total income, Net income after and total expenses including instalment paid assessment.
• Call customer and discuss to understand his reasons for taking loan, purpose of loan, his house members, family structure etc.
• Check house/shop visit reports for taking decision.
• Recommend the loan file basis the CBC, income and house for approval/decision.
• Make sure the file for loan document is as per checklist with proper signature and
• Active GPS
• Prepare/Review loan document and send to HO
• Prepare/ Issue pay off letter
• Create loan in system.
• Prepare reports and send to direct manager

• Assess the loan application that submitted by Cos, Sale teams to ensure the enough data information and relevant.
• Document and recommend to loan application for approval or reject.
• Make document for disbursement process.
• Participate in developing /creating loan forms and related procedures.
• Participate in recruiting and training of subordinate’s staff.
• Resolve credit issue with clients and other related parties.
• Regularly reports both in written and verbal about operation report to the Direct Manager

• Promote, sale the car loan/General loan products and meet with applicants as the assigned target
• Build and maintain a good relationship with partners and customer
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
• Submit applications to credit assessment for verification and recommendation
• Visit the customer’s residence with credit assessment team if requested
• Handle customer complaints and take appropriate action to resolve them
• Prepare weekly report and others necessary report to manager
• Assist other tasks assigned by manager

• A Bachelor’s Degree in business Administrators, law or other relevant discipline is required.
• Minimum of 2 or 3 Years of HR experience, with at least 2 year related to Employee Relations function in Banking Sector.
• Good Problem-Solving ability.
• Able to handle multiple tasks simultaneously.
• Outstanding communication skills including refined writing skills and the ability to speak clearly and concisely.
• Computer proficiency in (Ms. Word, Excel, Power Point-etc.).
• Good organizational skills.
• Fast learning, friendly and be a good team player.

• Conduct Training Needs Analysis (TNA)
• Design and expand training and development programs based on the needs of the individuals and organization
• Provide high quality of professional training courses and materials
• Design, organize, facilitate training program to develop and improve the competency of customer service and loan-related employees
• Organize induction training for new employees
• Develop and facilitate relevant “in-house” training programs
• Evaluate modes of training delivery, such as in-person/virtual to optimize training effectiveness, training costs
• Research and recommend new training methods
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Perform other duties as assigned

• Monitor physical cash on hand to meet daily withdrawals by customers and to ensure that by end of the day cash on hand is balanced.
• Check physical cash balance of all tellers against their teller cash register together with the cash vouchers as to ensure that they are properly discharged.
• Supervise the outward and inward local clearing cheque to ensure that they are presented properly.
• Monitor all cleared cheques that good for payment and to return the unpaid cheques to NBC, if any.
• Monitor all Remittance’s paper test and proceed to Centralized Operation Department for SWIFT purpose.
• Check on validation for Banker’s Cheque.
• Check on validation for outward TTs.
• Ensure all outward TTs are properly tested under Part II by officers before emailing/faxing to Centralized Operation Department.
• Update the details and follow up form Receipt & Payment.
• Cross-sell Maybank products to potential customer.

• Assist to review and monitor implementation of proper compliance with relevant laws, regulations and Prakas.
• Review and monitor the effectiveness of implementation of Anti-money Laundering and Combating the Financing of Terrorism.
• Review transactions in connection with compliance such as new deposit openings, remittances if any, and make a proper report of status and discrepancies, if any.
• Prepare regular cash transaction report to NBC-CAFIU.
• Investigate suspicious transactions in connection with AML and CFT.
• Investigates compliance breaches and whistleblowing cases and ensures fair treatment of ethical complaints.
• Prepare FATCA report to Internal Revenue Service.