• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time.
• Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further cross-selling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge.
• Handle tasks assigned by Manager.

• Gathers, analyses, and organizes financial information on financial industry and competitive trends.
• Prepares a strategic plan of the Bank.
• Assist supervisors in developing new products, marketing and advertising plan of the Bank.
• Monitors the Bank’s business performance and prepare analytical report and cost effectiveness of each department.
• Coordinates tasks related to registration of BOD members, the amendments of Articles of Incorporation, the license approval with NBC and MOC, and other tasks assigned by management.

• Assist supervisor to conduct digital market research and competitive trend to develop new for digital banking products.
• Assist supervisor to gather business requirement from product owners of Internet and Mobile Banking, Card and Core Banking System, ATM and POS; prepare the digital development plan and closely monitor project progress
• Prepare test plan and ensure all test cases are tested and covered
• Deliver a quality test result and ensure the testing is completed within the deadline
• Prepare daily testing report and summit to supervisor
• Post-launching monitoring and testing
• Other tasks assigned by superior

• Assessing and analyzing the loan application submitted by branches and recommend by MSME Loan Evaluation Officer/Senior MSME Loan Evaluation Officer and has to ensure the enough data, information, and relevant documents/references.
• Analyzing and comment to loan cases in liaison with loan policy and forward to concerned department / committee.
• Verifying and clarify the loan before submitting to Department/ MSME Credit Committee, and presenting the loan to Department/MSME Credit committee.
• Verifying accuracy of loan approval resolution before its delivery to branches.
• Preparing proper loan meeting agendas for designated credit committees.
• Coordinating and Conduct the site visit of collateral/ properties, businesses, and other information of the MSME loans.
• Acting as a risk coordinator in identify credit risk for Micro Loan and MSME lending.
• Preparing MSME lending report including lending trend, market competition (price &loan conditions), PAR & solving progress, risk and risk mitigation.
• Onside coaching and training to credit operator staff to help them to do loan assessment and able to complete loan forms.
• Collecting and control errors of loan proposals submitted by branches and suggesting the ways for improving to Deputy/Head of Micro Lending Department.
• Reviewing and implement target planning of Micro Lending Department and relevant departments effectively and in a responsible manner.
• Setting up and controlling as yearly, monthly, and daily plan of disbursement and collection to growth quality of loan portfolio.
• Following up the subordinates’ performance, identify the training need, provide supporting to improve their performance, and participate the capacity building.
• Doing refreshment to staffs on guideline, procedure, and improve weakness points timely or at least once within 06 months.
• Performing other various duties as assigned.

• Ensuring that bank’s credit principles and policies are followed and complied.
• Ensuring that deviations from the bank’s credit management processes/procedures/policies are identified and properly addressed.
• Collecting supporting documents from borrowers for the loan applications and to verify the repayment sources of income.
• Conducting site visits and inspections where necessary to verify the applications and attend meeting with borrowers to discuss loan proposals to understand their businesses.
• Making sound recommendations based on quality analysis and ensure timely submission of the credit memos for approval.
• Responding to queries raised by Credit Risk Management Team on the loan applications.
• Monitoring on the loans review date and ensure prompt review of loans.
• Monitoring on progressive loans and post-disbursement conditions to ensure compliance of conditions imposed.
• Ensuring proper filing of documents for the Corporate Borrowers.
• Liaising and follow up with CAD for the issuance of LO and loans releases.

• Evaluating loan applications and submit a comprehensive analyzed credit memo.
• Ensuring that bank’s credit principles and policies are followed and complied.
• Ensuring that deviations from the bank’s credit management processes/procedures/policies are identified and properly addressed.
• Collecting supporting documents from borrowers for the loan applications and verify the repayment sources of income.
• Conducting site visits and inspect where necessary to verify the applications and attend meeting with borrowers to discuss loan proposals to understand their businesses.
• Making sound recommendations based on quality analysis and ensure timely submission of the credit memos for approval.
• Responding to queries raised by Credit Risk Management Team on the loan applications.
• Monitoring the loans review date and ensure prompt review of loans.
• Monitoring progressive loans and post-disbursement conditions to ensure compliance of conditions imposed.
• Ensuring proper filing of documents for the Corporate Borrowers.
• Liaising and follow up with CAD for the issuance of LO and loans releases.

• Main Responsibilities:
o Manage overall accountant and finance department such as planining, monitoring and evaluation.
o Function staff base on capibilty ensure the headcount fit to the actual work activities
o Collecting, interpreting, and reviewing financial information
o Reporting to management and stakeholders, and providing advice how the company and future business decisions might be impacted
o Producing financial reports related to budgets, account payables, account receivables, expenses etc.
o Checking the report and collecting all cash from cashiers
o Controlling end-to-end process of money transaction
o Reveiwing financial report and monitoring financail detail
o Analyzes revenue, expenses, cash flows, and balance sheets.
o Reviews and processes payments of the company.
o Maintains an accurate filing and record keeping system for all financial statements and company documents.
o Monitor the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions
o Contract outside services for tax preparation, auditing, banking, investments, and other financial needs as necessary
o Preparing monthly and annual reports

• Checking and creating card applications/document that receive from branches and sale channels
• Verifying cardholder KYC process
• Supporting all branches related to Visa Card operation
• Establishing and revising all related regulations; policies, guidelines, manuals, forms etc.
• Setting up and improving whole process of card operation business
• Supporting card issuance operation such as manufacturing, stock control, delivery etc.
• Preparing and check all kind of internal reports related to Card Operation
• Preparing monthly NBC and CBC report and upload it respectively
• Supporting with card payment banks, card service partners, etc.
• Any other tasks assigned by line manager

• Promote, sale the car loan/General loan products and meet with applicants as the assigned target
• Build and maintain a good relationship with partners and customer
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
• Submit applications to credit assessment for verification and recommendation
• Visit the customer’s residence with credit assessment team if requested
• Handle customer complaints and take appropriate action to resolve them
• Prepare weekly report and others necessary report to manager
• Assist other tasks assigned by manager

• Assist in developing a credit quality assurance review system and standards.Assist in conducting regularly credit quality checks on the compliances (policy, procedure, forms, and performance of branches to ensure strong credit control at branch levels.
• Assist in implementing and following up fraud prevention and detection as well as credit risk prevention strategy.
• Report of Credit Quality Assurance to Credit Quality Assurance Manager.
• Assists Credit Department to prepare instruction letter/guidelines and disseminating to branches.
• Coordinates communication and reporting activities between branch and operation department to ensure availability of data required for efficient daily operations.
• Reviews audit finding regularly and prepare instruction and communicate the improvement plan with branches.
• Perform other tasks assigned by manager.