• Monitor Loan Customers to be reviewed in the system and checking the review memo submitted by the branches
• Conduct review assessment
• To check and verify information completeness and accuracy for all credit reviews memo
• To check proper transfer and update of conditions and terms from previous approved Memo to the new review Memo
• To send reminder to branches on overdue reviews and to follow up with branches to ensure prompt review of existing credit facilities
• To assist in the CBC data checking and uploading
• Ensure that deviations from the Bank’s credit management processes/procedures/policies identified are reported to appropriate authorities and adequately addressed
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time.

• Solicits potential and existing clients in accordance with the guidelines stated in the loan policies and procedures
• Prepare/check loan documents (English and Khmer) in accordance with credit approvals including Letter of Offer, Facility Agreement, Hypothec Agreement and Guarantee Agreement etc
• Coordinate/guide/coach and support branch staff to prepare security document/help them to correct mistake
• Liaise with relevant local authorities/panel lawyer to perfect the loan documents
• Monitor and follow up post-drawdown condition with branch compliance with approved terms & conditions
• Prepare internal Loan and NBC report
• Prepare documents for loan settlement
• Check the loan documents upon execution by borrowers and attested by lawyers, which shall include the followings
• All agreements are properly signed including conditions precedent and security documents
• Correct dates are inserted
• Read the memorandum and Articles of Association of the corporate borrower or security provider to determine that the company can borrow or provide the assets as security respectively, corporate authorization and procedures for execution of documents and affixing of company seal
• Corporate seals and personal seals are affixed when required
• Board/Shareholders resolutions (when required) are executed by the proper authority
• Prepare disbursement checklist to ensure the Terms & Conditions is complied
• Ensure safe keeping all the loan securities documents
• Contact customer for insurance renewal, fire and life
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time

• Assist ongoing service related initiatives/projects/campaign
• Work with stakeholder in order to achieve the assigned work
• Recruit partnership to extend Priority benefit
• Assist Head Priority on assigned task
• Priority and campaign reporting
• Monitor and track bank deposit rates and feedback for ALCO/Treasury
• Conduct customer satisfaction surveys and feedback program
• Assist planning and execute marketing strategy and preparation of marketing work
• Manage/organize/support promotional activities, product launch, information distribution
• Be a contact point of Priority Department
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time

• Own the new establishing units/department of CX with strong self-motivation under Retail Banking Division and working with stakeholders including all respective Head, Branch Management, BM, RM, Marketing and various units.
• Propose and drive the new CX initiative across bank network include Full Service Branch, Non-Full Service Branch and various units (applied CX) including alternative channels (IB, Apps, Call Centers).
• Train the trainers related to CX across nationwide on implementing projects.
• Measure the effectiveness, change, and other propose upcoming or adopt new technologies related to CX.
• Require exposure to provinces.

• Follow up and lead to do the standard land price and businesses profile.
• Assess and Analyze the Micro Loan product in the market.
• Train, share, coordinate, and support to branch staff about policies, memos, and guidelines related to loan processing and correction their mistakes and/or errors of completing the loan documents. And contributing good experiences about the loans.
• Follow up the performance and loan quality.
• Monitor and report about loan quality that approved by branch/Micro & MSME Lending Division (always check the client overdue and report to own division).
• Conduct periodic internal controls and check on areas are concerned.
• Facilitate, monitor, and report about the partnership and then monitor the performance of Funding Raising through online and dealing with new potential partners.
• Review credit guidelines and practices with management on an ongoing basis, recommending changes where necessary.
• Review and implement target planning of Micro & MSME Lending Division and relevant departments effectively and in a responsible manner.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Do refreshment to staffs on guideline, procedure, and improve weakness points timely or at least once within 06 months.
• Raise up all lending issues from branches/subordinates and suggest the ways for improving to Deputy/Head of Micro Lending Department.
• Performing other various duties as assigned.

• Acquire new customers
• Promote Housing loan to existing and new customers
• Identify and/or assess potential customers through collecting, analyzing and developing appropriate information necessary for loan assessment and write up credit memo
• Assist to recover bad debt of the branch
• Achieve sale target and comply to RAC policy
• Maintain and provide good service to clients
• Build good relationship with partners
• Prepare loan report for supervisor and/or manager
• Perform any other related duties that Management may require from time to time.

• Make a cold call to target saving clients and have a face to face meeting
• Increase volume of deposit to achieve target
• Prepare forms and help customer to fill the customer registration form and opening account forms
• Prepare sales strategy to growth deposit in the branch and propose to branch manager
• Help branch manager to build staff capacity related to the sales of non-loan products
• Buildup, maintain strong relationship with customers
• Offer the best customer service to the clients
• Resolve all clients’ complaint which occur during the sales activities
• Other tasks assigned by supervisor

• Attract new targeted customers (high net worth customers, high income, multinational or International of large corporation, government and public institution)
• Maintain current VIP Customers (Gold Club Member, Priority VIP, Potential Clients) and Referral Customers
• Coordinate Wholesales Department & Gold Club Unit team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of Wholesales Department-relegated equipment or material
• Store and sort financial data/report in electronic form and present reports
• Assist in the preparation and organizing of promotional material or events
• Prepare report for management and record Unit and Department’s activities

• Evaluate loan collateral after loan disbursement (For Rollover, Limit Adjustment and Interest Rate Adjustment
• Establish database for locations and building purpose
• Evaluate Borey for housing loan
• Assist credit screen department for loan reviews of branches
• Management for collateral title of Phnom Penh Branhces
• Other tasks assigned by manager

• Perform credit affairs such as participating in promotion with Marketing Unit, loan disbursement and collection within responsible areas to achieve the set plan.
• Participate to develop the updated individual job and team work with operating manual, procedure, and guideline effectiveness.
• Perform the credit analyze to comply with the Operating Manual, Procedure, and Guidelines of Credit as well as the regulations of relevant authorities.
• Report and analyze the stages of credit affairs to find the negative phenomenon which could cause credit risks as well as taking measure for timely prevention and improvement.
• Check, review and make the Credit Screen to all loan documents that receive from Loan Department and then make reports send to director in charge for making the approval.
• Participate in recruiting, providing knowledge and strengthening the subordinates’ capacities for competence/professional morality in job performance.
• Perform other related duties as required by Team Leader and Management.