Job Description
• To assist in the smooth and efficient operation of the spa area.
• Ensure high standards of personal presentation and grooming. Must wear makeup conservatively and tastefully (lipstick, mascara and foundation).
• To provide a courteous, professional, efficient and flexible service at all times, following the hotel standards of performance.
• To perform all duties and tasks in the hotel the spa to the standard set.
• Please note that master task lists and weekly duties are reviewed and changed on a regular base reflecting the change in trends, guest expectations and operating philosophies.
• To be entirely flexible and adapt to rotate within the different sub-departments of the hotel the spa or any other department of the hotel as assigned.
• To be fully conversant with all services and facilities offered by the hotel.
• To ensure that the spa and surrounding area is kept clean and organized at all times.
• Realise that his/her primary role is to be of service to the guest and that their needs & safety come first.
• Must impart correct information & advise the guest on the various services/activities in the spa.
• Must be confident to explain and recommend all treatments on the menu.
• Must be able to advise the guest on the benefits of the treatments and home care products.
• Must be attentive and alert for any signs from the guest.
• Must change linen used after every treatment and reset the room for the next treatment.
• Monitor the status of all equipment and notify the lead aesthetician if there are any maintenance or repair needs. Promptly record equipment issues in the logbook i.e. Fixtures missing etc, and notify the housekeeping team to arrange job order with engineering departure.
• Restock professional products in a designated treatment room by completing the stock order sheet to ensure that the rooms are fully stocked at all times.
• To perform professional massage service to guests as and when required.
• To maintain a good working relationship with the colleagues and all other departments
• To respond to any changes in the department as dictated by the needs of the hotel
• To be flexible in the job function and perform any other reasonable duties and assigned responsibilities, including redeployment to other departments/areas if required, to meet business demands and guest service needs
• Provide a level of service that exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all guests with individual attention.
• During treatment visits by guests attend to the following in addition to delivering treatments, greeting, update records, consultations, refreshments and immediate handling of complaints.
• Establish rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on the spa services.
• Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
• Ensure all therapist administration is completed at the end of each day. (guest records, stock lists & updates of the logbook)
• Continually expand the range of treatments you are qualified to deliver.
• Continually strive to upgrade the quality of treatments you deliver through practice and receiving feedback.
• To assist check their reservation and direct them to the correct room area.
• To provide the best service and treatment to the client, as it is of the utmost importance that pampering service provided is of the standard set forth.
• To maintain a professional attitude and to work efficiently & effectively.
• To handle lost property as per established policies & procedures.
• To always ensure that the mise en place for all treatments are inventoried and properly stocked to avoid running out of stock.
• During the treatments, talking should be kept to a minimum to ensure the guest experience complete relaxation and comfort.
• To ensure music levels are at the correct level set forth by the spa management
• Follow sop