• Enthusiastic to learn and understand products knowledge and solution
• Propose and manage sale and marketing strategies with budget plan
• Commit Sale Target and Goals to ensure healthy profitability
• Develop key relationships and networks with developers, MEP, engineering companies, architects, and other enterprises
• Excellent communication and liaison skills
• Prepare slides and deliver professional presentation to customers
• Buildup new customers and introduce new products and solution to maximize sales
• Manage pipelines and customers report to be up to date
• Follow up clients and monitor competitive scheme for each project study
• Collaborate with marketing teams to explore effective strategies
• Maintain and enhance relationships with all existing customers
• Timing response to customers’ inquiry and after-sale support with manner
• Ready for other tasks assigned by management

• Supervise Operations Executive in the daily operations;
• Assist Operations Manager in the daily operations;
• Perform daily admin duties in the office, including food request, daily operation supplies requests, etc.;
• Supervise and monitor on a day to day to the teams of housekeeping, facility, and security teams to ensure the quality standards of the school;
• Ensure daily cleanup of the campus and ongoing maintenance of buildings;
• Supervise daily students pick-up and drop-off;
• Ensure the secure and safety of buildings for employees and students;
• Prepare monthly budget plan for the teams of housekeeping, facility, and security teams;
• Lead, motivate, and supervise operations executive, housekeeping, facility, and security teams to work effectively and efficiently in order meet the school standard;
• Assist Operations Manager in managing and planning strategies for the school cafeteria service standard in order to achieve high satisfaction level from students;
• Assist Operations Manager in developing, implementing, and reviewing operational standards, policies, and procedures;
• Assist Operations Manager in ensuring full compliance with SOP’s, policies, procedures and service standards
• Follow any tasks assigned by Operations Manager.

• Develop and conduct E&S assessments and prepare E&S highlight reports for publication and dissemination;
• Monitor E&S development and consult external actors to keep E&S indicators, policy and procedures updated;
• Initiate Social Responsibility Program linkages with other actors and put forward proposals to E&S Committee and senior management for their consideration and selection;
• Represent Amret as a member of the Social Performance Task Force to learn about the developments, the best practices, and update E&S Committee and senior management on must-do steps for being successful E&S;
• Facilitate with lenders to ensure that Amret is well implementing Client Protection Principles and Exclusion List;
• Analyse and conduct market survey & intelligence to be aware gaps between existing methodology guide and implement with situation change;
• Disseminate the Credit Risk Methodology to staff to ensure they understand the concepts and condition to implementers properly;
• Cooperate with related departments in identifying and developing systems and training methodology guide to ensure smooth and timely product launch activities with risk mitigation;
• Follow up and support staff to ensure proper implementation of policies and application of methodology guidelines and collection of feedback for better to modification;
• Conduct training or refreshment the Credit Methodology to ensure implementation is fully applying.

• Develop and update operational risk management policy for validation by Risk Oversight Committee (ROC);
• Lead development and updating of management tools (operational loss data, Risk Control Self-Assessment (RCSA), key risk indicators and internal controls) to prevent potential operational risks;
• Lead development and updating of Business Continuity Plan (BCP), BCP testing plan and guideline to ensure continuity of Amret business activities and prevent unexpected events from disrupting operations;
• Lead development and updating of fraud management risk management policy and methodology, Operational Loss Event data procedure and tools to ensure all operational risk incidents are properly recorded, detected and managed;
• Lead development and updating of Third-Party Risk Management policy, New Product Approval Process policy and procedure to ensure risk risks are properly mitigated and managed;
• Lead assessment of Amret RCSA by working with risk owners to identify potential risks and implement prevention measures;
• Oversee analysis of operational loss data and key risk indicator data to identify potential risks and implement prevention measures;
• Conduct threat assessment regarding business continuity risk, and propose for risk mitigation;
• Participate and contribute to risk assessment and its integration into new policies, operational manuals, procedures and related projects;
• Analyze issues found by SOIC and Internal Audit Department and alert to relevant departments to define mitigation tools;
• Follow up, support and reinforce all decisions and recommendations made by Operational Risk Committee (ORC) to ensure these are properly implemented at the time;
• Report and alert significant operational risks to ORC;
• Lead and coach staff to ensure they can perform their jobs following business requirements;
• Disseminate operational risk management policy, risk mapping tools and operational loss data tool to relevant managers and staff;
• Provide training on internal controls, BCP, Business Management Guidance, fraud management to ensure relevant staff are fully aware and know how to apply related policies and procedures.

• Relieves Chief Executive Officer of administrative functions in order to increase the time CEO to be available to spend for executive level responsibilities;
• Handles a wide variety of complex and confidential situations and resolves conflicts involving the clerical and administrative function of the office;
• Responsible for confidential and time sensitive material;
• Maintain accurate records of senior leadership team and staff meetings, distributing agendas, minutes and other relevant documentation as required.
• Organise meetings and take minutes during the management meeting;
• Make preparation for committee meetings;
• Ensure that all manual and computerized records and filing systems relating to all areas within her/his remit are maintained as required.
• Maintain the general filing system and file all correspondences;
• Assist in the setting up and maintaining of archive files and historical data.
• Process, input, extract and analyse information from database systems.
• Verify filing and documentation in safety place and store properly in the drives;
• Ensure the website is maintained, up-to-date and meets all current requirements
• Deal with correspondence promptly and as required
• Translate in written and verbal in and from Khmer to English and vice versa;
• Response to public inquiries to meet CEO;
• Ensure that all administrative duties, checks, documentation, reports and returns are completed accurately and submitted within required deadlines.
• Must be able to contact any time a lot to respond for urgent case; and
• Other duties are assigned from CEO if it is necessary and urgent.

• Deals with all administrative processes and procedures and ensure that they are duly implemented by students, staff, and faculty.
• Deals with the implementation of the deportment policies for students and the internal regulation for teachers.
• Coordinates all types of student assessments and examinations.
• Coordinates for all school events such as Student Parties, Field Trips, Fairs, Graduation, Recognition, School Contests, etc.
• Coordinates all processes of the School Grading Systems of Kindergarten, Primary and Secondary Schools, starting from collecting grades to report printing and releasing the results.
• Coordinates and follows up all teachers’ requests and work orders.
• Maintains the accurate records of student profiles, grades, attendance, billing, scheduling, school database, report cards, discipline, teaching logs, ID cards, and other important school information.
• Overseas the order and discipline of all students during recess times, lunch break and dismissal times.
• Overseas the office and school premises, furniture and equipment are properly managed and maintained.
• Organizes and supervises all school events including field trips, school functions, etc.
• Provides the assignments, trainings, supervision, and evaluation of staff.
• Provides self-improvement to the staff and keeping them informed of available curriculum materials and staff development services.
• Explains and enforces policies, methods and procedures.
• Works closely and efficiently with teachers, parents, all staff members, and all related authorities
• Assures the safety and security of students.
• Facilitates all classes and their activities.
• Acts as one of the School Mobile Application administrators by posting weekly and monthly school activities or announcements.
• Implements the total instructional program, enforcing standards relative to continuous student progress, achievement, and promotion.
• Creates and maintains good working relationships amongst all members of the school community.
• Attends all school activities assigned by the Deputy Director or the Superintendent.

• Strategic Management
• Managerial Supports
• Operation Overviews
• Administration, Policies and Procedures
• HR Management
• Financial Management and Planning
• Organizational and Business Development
• Cabinet of BODs
• Reporting and Miscellaneous

• Develop digital learning system to support distribution channels and ensure the delivery of FWD Digital Academy.
• Ensure effectiveness of the system through working closely with both internal and external stakeholders
• Drive both online and offline training project initiatives in order to ensure capability delivery of sales team
• Monitor training effectiveness through data analytics and insights
• Ensure on-going system enhancement and support
• Be a subject matter expert in digital training and project initiatives
• Conduct field work to support an effective sales skill practice and coaching of sales agents.
• Ensure market conduct and regulatory requirements (internal & external) are adhered by the sales agents
• Perform other tasks as assigned by line manager

• Identify issue and provide accuracy information to members
• Handle all incoming and outgoing correspondents’ emails/phones to/from members
• Ensure all inquiries, comments, complaints, and action taken are logged
• Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer Commercial Bureau.
• Process customer requests/orders/changes/returns according to procedures and/or guidelines
• Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
• Manage and maintain the pending of request
• Assist in development forms, guidelines or procedures for Customer Support Unit
• Conduct the refresher training to existing CBC members
• Weekly tracking on the unsolved issues
• Monthly report of the issue handling

• To be responsible for blank card stock, personalized card with high security manner
• To make sure that process from receiving blank card until card delivered to real cardholder is compliance to security process
• To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
• To monitor card inventory before and after sending card to branches
• To create user manual, procedure, product policy and product feature to implement effectively the card management at branches
• To train bank’s staff card procedure, product policy
• To support and manage bank staff on card stock, card delivery , card usage
• To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
• To manage all related customer data entry into all related system after an application for a new card account is approved.
• To manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
• To manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring
• To manage and execute card management system and other related systems at all angles for card production and card management
• To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
• To be responsible for specific card business project implementation with all related stakeholders.
• To generate and analyse all related management reports for card-related decision making.
• Perform other duties assigned by managements.