• Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
• Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
• Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
• Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
• Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
• Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
• Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
• Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
• Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
• Perform other tasks which assigned by Relationship Management Manager.

• Operational:
o Help in managing all technical equipment and other related solutions to specified international standards
o Support in ensuring 99.9% Disaster Recovery readiness and high availability
o Ensure that the daily operational checklist is effectively monitored / completed.
o Help maintaining system security for all related systems.
o Assist in ISO 27001:2013 compliance requirements and related audits
o Formulate or update IT procedures as and when required
o Support for hardware/ software problems and report the issue for local or group support if required.
o Self-improve knowledge by researching advancements in IT System technologies.
o Run daily/ periodical processing (morning, evening, month-end, year-end, etc…).
o Follow up any SW/HW licenses related to infrastructure/tools.
o Help the IT team on correcting security related audit findings and coordinate with auditors.
o Assist in responding to IT Audit Reports.
o Any other duties within your competence or skill entrusted by the management
o Technical:
o Ensuring all Network infrastructure, Hardware/Servers and software is ready for daily operations
o Manage / monitored web certificates (SSL) related to system for upgrade, renewal and etc.
o Responsibility on VM infrastructure (Implementation, installation, troubleshooting, etc.)
o Responsibility on Windows Active Directory infrastructure (Implementation, installation, troubleshooting, etc.)
o Assist in administration/setup and monitoring of IT asset inventory.
o Manage system users as per IT policy and procedure
o Carryout Vulnerability Assessments and providing recommendations under the guidance of group IT Security / CIO
o Monitoring physical security of IT premises, compliance with IT security policy, procedure with other third parties and server room.
o Monitor and assist in management of all security, wireless, DHCP, BYOD devices to ensure required security controls are implemented.
o Check and control to log file and data information to make it is safe and usable.
o Check and monitor all system configurations comply with IT security standards.

• Prepares and implements the training budget.
• Develops Training Needs Assessment of company and plan the training program accordingly.
• Sets behavioral training objectives and develops training and development plan.
• Travels to branches to identify and analyze the training and development gaps and propose the training courses and activities to business team.
• Develops, implements, and monitors training program within LOLC.
• Builds and establishes professional relationship with the institutions/people you think will have direct or indirect influence on the implementation of Staff Training and Development Plan.
• Supervises development of curriculum/syllabus and the needed materials/references.
• Supervise training course arrangement support, course development, course delivery, course evaluation, process measurement, and training cost management.
• Develops in-house capability of training staff and resource persons.
• Ensures that all training conducted with quality and properly documented.
• Coordinates selection of participants to foreign and in-country training programs.
• Initiates conduct of post-training impact evaluation to determine training effectiveness on the job.
• Develops and implement training follow up after in-house training.
• Provides support to department head in responding to training issue.Coordinate efforts to ensure that full utilization of training facilities, processes, resource person and equipment.
• Perform other tasks which assigned by Head of HR.