• Conducting regularly checking branch implement credit quality and compliances (policy, procedure, forms, …) and performance of branches to ensure strong credit control at branch levels.
• Following up fraud prevention and detection as well as credit risk prevention strategy.
• Report of Credit Quality Assurance to Credit Quality Assurance Unit Manager.
• Assists Credit Department to prepare instruction letter/guidelines and disseminating to branches.
• Coordinates communication and reporting activities between branch and relevant department to ensure availability of data required for efficient daily operations.
• Reviews finding regularly and prepare instruction and communicate the improvement plan with branches.
• Perform other duties as assigned by Credit Quality Assurance Unit Manager.

• Assist to evaluate branch performance at the end of the year based on the attainment of committed goals and targets.
• Assist to recruit, train, motivate, and evaluate staff.
• Participate to prepare plans and projections for client-building and improvement of loan portfolio.
• Assist to implement measures that will enhance service delivery.
• Assist to ensure that all disbursements are properly prepared, dated, signed and checked and that the amounts agree in both numbers and words before approving.
• Assist to ensure that all reimbursements are properly prepared (with receipts attached), dated, signed, and checked and that the amounts agree in both numbers and words before approving.
• Assist to determine local authorities, public and private entities, groups, and people that can help your office improve its performance and become more competitive as a microfinance institution.
• Assist to build and establish wholesome professional relationship with the institutions/people you think will have direct or indirect influence on the implementation of LOLC projects and services.

• បង្កើត និងអភិវឌ្ឍយុទ្ធសាស្ត្រលក់នៃប្រាក់បញ្ញើ ATM Card iPay User Merchant និងសេវាហិរញ្ញវត្ថុ ដើម្បីសម្រេចបាននូវគោលដៅអាជីវកម្ម និងធានាបាននូវ ការបំពេញតម្រូវការរបស់អតិថិជន។
• គាំទ្រគ្រប់ភាគីពាក់ព័ន្ធ និងសាខា ដើម្បីធានានូវផែនការប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុ សម្រេចបានតាមគោលដៅ។
• រៀបចំផែនការប្រមូលប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុរៀងជារៀងរាល់ថ្ងៃ ប្រកបដោយប្រសិទ្ធិភាពខ្ពស់ និងសម្រេចបាននូវគោលដៅរបស់ អិលអូអិលស៊ី។
• យល់អំពីអតិថិជនសក្ដានុពល ទីផ្សារ និងតម្រូវការចាំបាច់ ដើម្បីធ្វើផែនការសកម្មភាពចូលទីផ្សារថ្មី ប្រកបដោយប្រសិទ្ធិភាព ខ្ពស់។
• ចុះជួបអតិថិជនតាមទីផ្សារ និងបញ្ចុះបញ្ចូលដាក់ប្រាក់បញ្ញើ ប្រើប្រាស់កាតអេធីអឹម និងណែនាំ អំពីផលិតផលថ្មី របស់ អិលអូអិលស៊ី។
• រៀបចំរបាយការណ៍សរ៉ុបសង្ខេប ដែលបានទំនាក់ទំនងប្រចាំថ្ងៃ ប្រចាំខែ ប្រចាំឆ្នាំ ហើយធៀបនិងផែនការជាក់ស្តែង និងស្វែងរកនូវចំណុចខ្សោយដែលកំពុងប្រឈម និងដំដោះស្រាយឱ្យទាន់ពេល។
• ត្រួតពិនិត្យមើលនូវស្ថានភាពធ្លាក់ចុះនៃការលក់ ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុផ្សេងៗទៀតដែលអាចកើតមានឡើង និងរកដំណោះស្រាយ។
• យល់ពីចំណុចខ្សោយនៃផលិតផលប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ ដើម្បីធ្វើការអភិវឌ្ឍន៍ និងអតិថិជនពេញចិត្តកាន់តែខ្លាំង។
• រក្សាទំនាក់ទំនងជាមួយអតិថិជន ប្រកបដោយភាពរួសរាយ រាក់ទាក់ ស្របតាមគោលការណ៍របស់អិលអូអិលស៊ី។
សាខា៖ ខណ្ឌដូនពេញ(០១), ខេត្តរតនគីរី (០១), ខេត្តពោធិ៍សាត់(០១), ខេត្តព្រៃវែង(០១), ស្រុកកៀនស្វាយ(០១)

• Assis Business Unit Manager to train/support business officer on how to perform their job well.
• Assist Business Unit Manager to analyze and monitor branch performance and staff productivity.
• Conduct daily, weekly, and monthly follow up on branch disbursement plan and actual disbursement.
• Analyze FSA’s Productivities and provide strategy to improve their productivity if needed.
• Assist Business Unit Manager to monitor branch disbursement by products especially GL, IL, SME…etc.
• Alert and visit branches whose performances are below targets.
• Assist Business Unit Manager to provide strategic directions and coaching to Branch staffs to well manage the branch and grow the business.
• Assist to allocate operational plan to branch offices follow the business plan as approved by the Board.
• Assist Business Unit Manager to conduct research/review on competitors’ products and service and analyze.
• Provide strategic support to branches on sales of loan products and push branches to increase their loan portfolio, clients and productivities.
• Provide strategic support on savings/deposit collections to branches to increase the deposit portfolio.
• Provide strategic support on promotion techniques to attract the customers.
• Perform other tasks assigned by Business Unit Manager/management.

• Assist SM Unit Manager to supervise, guide, and monitor the SM officers in performing their tasks.
• Provide Social Performance Management (SPM)/ESG training to LOLC’s staffs and management.
• Support and assist the SM Unit Manager to handle works related to SPM/ESG in LOLC such as, Poverty Measurement Tool, Client Protection Principle (CPP), SPI4 standard, collect and write client story.
• Coordinate and support to the branch staffs to implement social performance and environment policy.
• Support and deliver SPM/ESG activities such as, financial education awareness, social events and social campaigns.
• Propose budget and submits financial education awareness training proposal for approval.
• Support the SM Unit Manager in doing the report related to social performance and environmental for lenders and partners. For example, social indicators tracking and analysis.
• Perform other tasks assigned by SM Unit Manager.

• Assist to call follow up and prepare some reports of marketing department.
• Assist branding and creative unit manager to enhance LOLC’s branding and develop branding strategies.
• Support set up booth exhibition, campaign, or any event of LOLC.
• Support photo shooting when there is exhibition, campaign, or any event of LOLC.
• Perform other tasks as assigned by management.

• Assist to conduct survey and desk research on competitor’s products and services.
• Assist to conduct the UAT on digital products/services.
• Call to Interview merchant after registering by branches.
• Review iPay registration information submitted by iPay users.
• Review Digital Saving account opening through iPay users.
• Daily operational support such as on iPay issue, Merchant issue, KHQR Code printing issue, ATM issue, …, etc.
• Verify all the ATM Card application form submitted by branches.
• Package PIN mailer and delivery to branches.
• Follow up branch to make sure that the card and PIN mailer have been received.
• Responsible on departmental admin tasks such as stock control, filing document, …, etc.
• Perform other tasks assigned by managers.

• Work closely with Branch Managers and Regional Managers on staff retention, staff engagement, disciplinary action and transfer processes.
• Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines.
• Implement succession planning, and talent management processes ensuring accuracy and consistency of information with fair and efficiency.
• Oversee the implementation of code of conduct, corporate culture and value.
• Deal with retention intervention and conduct exit interview when required.
• Conduct employee engagement to understand about staff feeling, career interest, and business challenges and performance.
• Offering counseling services to employees.
• Liaising between employees and management.
• Managing employee complaints.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Analyze information and feedback regarding to people or business issues and work with concern management to find proper solutions.
• Oversee market change related to benefit and business status and update to Head of HR.
• Other tasks assigned by Head of HR.

• គ្រប់គ្រងសាច់ប្រាក់ក្នុងដៃ សាច់ប្រាក់បន្ទាប់បន្សំ (Petty Cash) សាច់ប្រាក់បម្រុង ដកដាក់សាច់ប្រាក់ចេញពីទូដែកសុវត្ថិភាពជាមួយនាយកសាខាឲ្យបានទាន់ពេលវេលាតាមផែនការទម្លាក់ទុន ចំណាយ ប្រាក់សន្សំ និងប្រាក់បម្រុងផ្សេងៗទៀត។
• គ្រប់គ្រងការរក្សាសាច់ប្រាក់របស់ធារី និងបែងចែកសាច់ប្រាក់ទៅឲ្យធារី ជំនួយការរដ្ឋបាល គណនេយ្យ និងមន្រ្តីឥណទានតាមផែនការទម្លាក់ទុនចំណាយប្រាក់សន្សំ និងសាច់ប្រាក់បម្រុងផ្សេងៗទៀត។
• ប្រមូលសាច់ប្រាក់ពីធារី ជំនួយការរដ្ឋបាល គណនេយ្យ និងមន្រ្តីឥណទានដើម្បីផ្ទៀងផ្ទាត់រួចដាក់ទៅក្នុងទូដែកសុវត្ថិភាព។
• ត្រួតពិនិត្យ និងបោះពុម្ពរបាយការណ៍គណនីអតិថិជន៖ Statement of Loan Account Summary Account តារាងសងប្រាក់តារាងតម្លាភាពរបស់អតិថិជន និងបង្កាន់ដៃតម្កើងលើទ្រព្យដាក់ហ៊ីប៉ូតែក។
• របាយការណ៍ប្រមូលប្រាក់កម្ចីជូនមន្រ្តីឥណទាន របាយការណ៍តាមដានកម្ចីយឺតយ៉ាវ
• របាយការណ៍ផ្សេងៗតាមការស្នើសុំពីមន្រ្តីឥណទាន និងថ្នាក់គ្រប់គ្រងសាខា។
• ពិនិត្យផ្ទៀងផ្ទាត់ឡើងវិញនូវឯកសារកម្ចី និងទ្រព្យដាក់ហ៊ីប៉ូតែកបន្ទាប់ពីទម្លាក់ទុនរួចប្រគល់ជូន គណនេយ្យករដើម្បី រក្សាទុក។
• បញ្ចូលទិន្នន័យប្លង់ក្នុងប្រព័ន្ធ កែតម្រូវព័ត៌មាន ឬទិន្នន័យប្លង់របស់អតិថិជនក្នុងប្រព័ន្ធ ធ្វើការកែតម្រូវព័ត៌មានលេខសំគាល់អតិថិជន បើកលេខគណនីទូទាត់របស់អតិថិជន បើកប្រាក់កម្ចី និងកែតម្រូវគ្រប់ផលិតផល។
• រៀបចំទម្រង់ ឬបង្កាន់ដៃធនាគារសម្រាប់ការដក ដាក់ ផេ្ទរ ប្តូរប្រាក់ និងធ្វើបច្ចុប្បន្នភាពជាប្រចាំលើសៀវភៅធនាគារ។
• អនុវត្តការងារផ្សេងៗដែលចាត់ចែងដោយថ្នាក់គ្រប់គ្រង។

• Learn and understand Core Banking system configuration and functionality.
• Assist in assessment of the training needs; coordinate, direct and participate and acts as the leader. resource person in any Core banking training.
• Develop/modify/Configure T24 applications such as Product Lending, Deposit, Account, Version, Enquiry, and Routine based on requirement.
• In coordination with SD unit, MIS team, System Administrator team and Software Development team to prepare and update all manuals for the computerized management information system (MIS).
• Ensures that the Core banking computerized system produces reports on time and supplies the reports to appropriate management personnel.
• Determines report requirements of Management, National Bank of Cambodia, and donor agencies and ensures the accurate and timely submission of them in coordination with the finance and field officers.
• Represent branch users for all functional and administrative MIS issues.
• Support and handle any other tasks assigned by the DHITD/HITD or CIO.