• Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
• Conduct market demand survey to keep track of the market trends on financial products.
• Conduct marketing research studies and analyze findings.
• Conduct feasibility studies on new products and services opportunities.
• Conduct monitoring and evaluation on financial services and related projects.
• Conduct microfinance environmental analysis and competition analysis.
• Develop research proposal.
• Write research reports focus mainly on finding and present result to the management.
• Assist management in develop and update market research manual.
• Assist in business analysis by using Power BI tool.
• Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
• Perform other tasks assigned by management.

• Assist SM Unit Manager to supervise, guide, and monitor the SM officers in performing their tasks.
• Provide Social Performance Management (SPM)/ESG training to LOLC’s staffs and management.
• Support and assist the SM Unit Manager to handle works related to SPM/ESG in LOLC such as, Poverty Measurement Tool, Client Protection Principle (CPP), SPI4 standard, collect and write client story.
• Coordinate and support to the branch staffs to implement social performance and environment policy.
• Support and deliver SPM/ESG activities such as, financial education awareness, social events and social campaigns.
• Propose budget and submits financial education awareness training proposal for approval.
• Support the SM Unit Manager in doing the report related to social performance and environmental for lenders and partners. For example, social indicators tracking and analysis.
• Perform other tasks assigned by SM Unit Manager.

• ធ្វើការវិភាគអំពីស្ថានភាពប្រតិបត្តិការ និងតំបន់របស់សាខា ដើម្បីរិះរកយុទ្ធសាស្រ្ត និងបង្កើត គោលនយោបាយ ក្នុងការបង្កើនការប្រមូលត្រឡប់នូវបំណុលយឺតយ៉ាវ។
• រៀបចំផែនការប្រមូលប្រចាំខែ ដោយមានការអនុម័តពីប្រធានផ្នែកដោះស្រាយបំណុល។
• ជួយមន្រ្តីដោះស្រាយបំណុលនៅតាមសាខា ដើម្បីរៀបចំឯកសារផ្លូវច្បាប់ពាក់ព័ន្ធនឹងលក្ខខណ្ឌនៃ កិច្ចសន្យាសងប្រាក់រវាងអតិថិជន និងសាខា។
• រៀបចំរបាយការណ៍បញ្ហា ឬសគល់នៃបញ្ហា និងផ្តល់អនុសាសន៍សម្រាប់ផែនការដោះស្រាយ បំណុល ដើម្បីពិភាក្សាជាមួយនាយក/នាយិកាសាខាដែលពាក់ព័ន្ធ។
• រៀបចំរបាយការណ៍ប្រមូលបំណុល និងស្ថានភាពបំណុលយឺតយ៉ាវនៅតាមសាខានីមួយៗ និងផ្ញើជូនប្រធានផ្នែកដោះស្រាយបំណុលរៀងរាល់ថ្ងៃទី០៥ នៃខែបន្ទាប់។
• ជួយបង្កើតផែនការដោះស្រាយបំណុលយឺតយ៉ាវ ឬបំណុលដែលបានលុបចេញពីបញ្ជី។
• បង្កើតទម្រង់តាមដានការសងបំណុលត្រឡប់ ឬកិច្ចសន្យាជម្រះបំណុល។
• ប្រមូលរបាយការណ៍ពីសាខា និងរាយការណ៍ជូនថ្នាក់គ្រប់គ្រងអំពីព័ត៌មានពាក់ព័ន្ធ នឹងគណនី បំណុលយឺតយ៉ាវ។
• សម្របសម្រួលជាមួយមេធាវីក្រុមហ៊ុនក្នុងការរៀបចំកិច្ចការរដ្ឋបាលផ្នែកច្បាប់។

• Assist and generate daily, monthly, quarterly, and yearly non-credit products and services reports for all stakeholders with the commentary to the management for an overview of the operational business growth trend.
• Monitor data, clean data, and share error data to the relevant team to adjust and modify information in system based on the procedure.
• Assist and support for initiating and producing new requirement reports.
• Assist to analyze and collect data for various types of business reports.
• Work closely with IT and business team to initiate and produce new requirement report in needed that provide insight into key data points for management make decision.
• Ensure all non-credit products and services reports are prepared accurately and submitted on time both internal and external (NBC, Lender, External Auditor etc.).
• Maintain and keep properly the reports database and perform updates as necessary to ensure accuracy.
• Monitor the data to identify changes in financial and business trends.
• Support various departments, including marketing and sales, in reaching their goals through analysis.
• Other tasks are assigned by Non-Credit Report Analysis Unit Manager.

• Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
• Conduct market demand survey to keep track of the market trends on financial products.
• Conduct marketing research studies and analyze findings.
• Conduct feasibility studies on new products and services opportunities.
• Knowledge on developing research proposal.
• Conduct monitoring and evaluation on financial services and related projects.
• Conduct microfinance environmental analysis and competition analysis.
• Assist unit manager in develop and update market research manual.
• Assist in Business Intelligence (BI) analysis.
• Write research report focus mainly on finding and result to the management.
• Perform other tasks assigned by manager.

• Stay current with the development in microfinance in the areas of new product development to position LOLC as a major player in the Cambodian MFIs.
• Evaluate the financial aspects such as budgets, expenditures for any research projects.
• Contribute to the research and development of LOLC innovations in financial products and services to match the changing needs of preferences of the clients.
• Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
• Initiate marketing research studies and analyze findings.
• Review, validate, and analyze data from related departments to prepare proper reports to management.
• Coordinate and participate in promotional activities within the financial sector in Cambodia to market LOLC products and services.
• Liaise and build relationships with a range of stakeholders e.g., clients, partners and colleagues.
• Assist in the planning and implementation of special projects which LOLC undertakes.
• Perform other tasks assigned by managements.

• Assist Business Unit Manager to analyze and monitor branch performance and staff productivity
• Conduct daily, weekly and monthly following up on actual disbursement vs plan of loan disbursement.
• Analyze FSA’s productivities and provide suitable strategies to improve their GLP performance
• Assist Business Unit Manager to provide directions, coaching and mentoring to branch staff for business growth.
• Assist to review the operation plans to branches for implementation by business plan which approved by management team or board.
• Assist Business Unit Manager to explore the competitor’s loan products and services for improvement our products.
• Prepare report daily loan performance by FSAs for monitoring their performances.
• Assist Business Unit Manager for monitoring on type of loan disbursement by branches such as GL, IL, SME, etc.
• Provide training course on selling skills to new FSAs in branches if needed.
• Lead promotion with branches such as booth promotion, village meeting, campaign.....
• Provide suitable strategies on sale of loan products and push them for portfolio and client growths.
• Perform other tasks as assigned by Managers.

• Perform regular branches and head office audit.
• Prepare audit report indicating the findings and recommendations for supervisor’s review.
• Evaluate the effectiveness and efficiency of internal control system, risk impact andrecommend improvement.
• Conduct compliance check to ensure internal policies and law and regulation are fullycomplied.
• Ensure accurate and sufficient documentation exists for supervisor review.
• Perform preliminary data analysis and provide ideas on the result of the data analysis.
• Conduct audit follow up.
• Ensure assigned tasks are completed within budgeted time for every audit.
• Perform other tasks assigned by manager.

• Assist and generate daily, monthly, quarterly, and yearly non-credit products and services reports for all stakeholders with the commentary to the management for an overview of the operational business growth trend.
• Monitor data, clean data, and share error data to the relevant team to adjust and modify information in system based on the procedure.
• Assist and support for initiating and producing new requirement reports.
• Assist to analyze and collect data for various types of business reports.
• Work closely with IT and business team to initiate and produce new requirement report in needed that provide insight into key data points for management make decision.
• Ensure all non-credit products and services reports are prepared accurately and submitted on time both internal and external (NBC, Lender, External Auditor etc.).
• Maintain and keep properly the reports database and perform updates as necessary to ensure accuracy.
• Monitor the data to identify changes in financial and business trends.
• Support various departments, including marketing and sales, in reaching their goals through analysis.
• Other tasks are assigned by Non-Credit Report Analysis Unit Manager.

• Assist in reporting all required reports (credit including recovery report and non-credit reports) to related persons regularly.
• Assist in analyzing all required reports (quantitative and qualitative) regularly.
• Assist in verifying the related information with branches and related departments.
• Conducts and directs management studies on new methodologies/approaches to improve field operations and sustain/ improve company viability and profitability.
• Ensure credit information/ dashboard is analyzed and report to Head of Credit.
• Ensure credit reports are consolidated and sent to relevant stakeholders.
• Regularly assess credit risk for LOLC loan products and operations activities then provide recommendation for risk mitigation strategy.
• Perform other duties as assigned by Report Analysis Unit Manager.