• Brainstorm new creative concepts and designs following the bank’s corporate guidelines.
• Conceptualize and create all collateral materials of bank including brochures, leaflet, promotional material, short video or animation and so on.
• Design across all digital assets, eg, advertising, electronic newsletters, banners, social media and other digital media.
• Develop marketing and communication material in supports for the marketing campaigns
• Perform other related duties which will be assigned by Head of Department.

• Lead the development of the bank annual media strategy, including public relations, CSR, media campaign and crisis communications management
• Build a good relationship with media for potential coverage about the bank
• Develop media content including writing article, press release, video script and other communications materials meant for communicating to the public about the bank’s vision and mission
• Assist in the bank’s event including being an MC, preparing press kit, media invitation, registration, and briefing
• Be a representative for the bank and be able to provide presentation to the public or interview to media when needed
• Develop a clear structure of bank’s spokesperson, ensuring a proper brief prior to media interview

• To be responsible for blank card stock, personalized card with high security manner
• To make sure that process from receiving blank card until card delivered to real cardholder is compliance to security process
• To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
• To monitor card inventory before and after sending card to branches
• To create user manual, procedure, product policy and product feature to implement effectively the card management at branches
• To train bank’s staff card procedure, product policy
• To support and manage bank staff on card stock, card delivery , card usage
• To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
• To manage all related customer data entry into all related system after an application for a new card account is approved.
• To manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
• To manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring
• To manage and execute card management system and other related systems at all angles for card production and card management
• To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
• To be responsible for specific card business project implementation with all related stakeholders.
• To generate and analyse all related management reports for card-related decision making.
• Perform other duties assigned by managements.

• Own the new establishing units/department of CX with strong self-motivation under Retail Banking Division and working with stakeholders including all respective Head, Branch Management, BM, RM, Marketing and various units.
• Propose and drive the new CX initiative across bank network include Full Service Branch, Non-Full Service Branch and various units (applied CX) including alternative channels (IB, Apps, Call Centers).
• Train the trainers related to CX across nationwide on implementing projects.
• Measure the effectiveness, change, and other propose upcoming or adopt new technologies related to CX.
• Require exposure to provinces.

• Manage TF & TP staff and provide guidance on bank and NBC’s latest policies, procedure, and SOP.
• Train and guide staffs in team to be knowledgeable in TF and TP, so that they can handle/process TF and TP Products and Services well.
• Responsible for reviewing and monitoring operational activities on Trade Finance, Remittances, Clearing and Payroll.
• Review and enhance existing processes so that staff can be more productive & able to work effectively without much supervision.
• Provide training to staff on communication skills and enhance their service standard skills so that they know how to handle/manage and respond to it if there is any complaint from customers.
• Work closely with branch operations team, core banking system support team, nostro/partners, as well as IT team if necessary to enhance, upgrade our systems capabilities (i.e. Flexcube, SWIFT…etc.) to support the bank operations to achieve desired results.
• Train and guide assigned staffs from converted branches to understand TF and TP products and services.
• Oversea the daily transactions to ensure that staff are followed the banks’ policies, procedures, and SOP, especially the repeated errors (finding/issues).
• Participate in the New Banking Projects by inputting and providing business requirement support of services related to Trade Finance remittances, Clearing, payroll … etc

• Represent FWD Cambodia to identify business needs and document all possible scenarios required.
• Thorough understand Life insurance business and can define business logic into document.
• Discuss and coordinate with all stakeholders
• Experience in prepare documents including design process flow (wireframes design is an advantage).
• Creates user stories followed by prioritization with relevant acceptance criteria also provide a detailed explanation to team.
• Work with many squad teams in Agile methodology.
• Assist IT Platforms in documenting scope, identify gaps and estimation required for implementation.
• Deliver IT solutions in accordance to relevant IT policies and procedures
• Perform other tasks as assigned by line manager.

• Work closely with business stakeholders to understand business strategy and Information Security needs
• Propose appropriate Information security solutions in line with the Group Information Security Policies and Standards
• Drive and ensure “security by design” is embedded in the BU IT projects and IT software development lifecycle and guide the project team to undergo the required Information Security tollgates
• Guide Technology and Business project teams on the expected IT/Information security deliverables in all cloud adoption initiatives
• Manage vulnerabilities, security deficiencies and non-compliance by identifying the risk, assessing to determine the risk level, working with respective teams on risk treatment and closely monitor the risk area regularly
• Actively work with business functions to identify security gaps and recommend measures to strengthen the overall security posture
• Perform other tasks as assigned by line manager

• Develop digital learning system to support distribution channels and ensure the delivery of FWD Digital Academy.
• Ensure effectiveness of the system through working closely with both internal and external stakeholders
• Drive both online and offline training project initiatives in order to ensure capability delivery of sales team
• Monitor training effectiveness through data analytics and insights
• Ensure on-going system enhancement and support
• Be a subject matter expert in digital training and project initiatives
• Conduct field work to support an effective sales skill practice and coaching of sales agents.
• Ensure market conduct and regulatory requirements (internal & external) are adhered by the sales agents
• Perform other tasks as assigned by line manager

• Drive sales results through working closely with partners and sales teams to ensure meeting sales target.
• Provide life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs.
• Strengthen the long-term relationships with clients by providing excellent customer service while building relationship with new clients.
• Approach potential customers from the customer contact list and referrals provided by a distribution bank partner.
• Assist the customers by providing them after sales service and information as and when required.
• Support the company in all promotional activities.
• Perform other tasks as required.

• Drive sales results through working closely with partners and sales teams to ensure meeting sales target
• Provide life insurance solutions to Customer
• Work closely with branch sales and service teams to provide innovative product solutions to address customer's protection, and long-term saving needs.
• Strengthen the long-term relationships with customers by providing excellent customer service while building relationship with new customers.
• Approach potential customers from the customer contact list and referrals provided by a distribution bank partner.
• Assist the customers by providing them after sales service and information as and when required.
• Support the company in all promotional activities.
• Perform other tasks as assigned by line manager