• Promote saving, current account and deposit products.
• Assist planning and execute marketing strategy and preparation of marketing work.
• Manage/ organize/ support promotional activities, product launch, information distribution
• Oversee/ manage the servicing of customer accounts
• Cross sell other banks products-remittances, retail loans.
• Provide solution to customer’s financial needs.
• Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
• Assist in ongoing service related initiatives/projects
• Ensure staff is handling branch/customer inquiries in professional manner
• Monitor and track bank deposit rates and feedback for ALCO/ Treasury.
• Conduct customer satisfaction surveys and feedback program
• Cooperate with marketing officer to sell the bank’s product and services to the public.
• All other matters ancillary to the above and to perform any other related duties that management may require from time to time.

• Take the lead in promoting Company’s products and services to potential clients and local authorities.
• Liaise and build good cooperation with local authority, partner, and all stakeholder.
• Study to understand policy, procedure, and guidelines related to providing and collecting loans, and guide credit officer regularly.
• Assess local market conditions and identify current and prospective sales opportunities for Loan and none loan services.
• Train Micro Business Loan Officer how to inspect and analyze record and attitude of loan application in order to ensure that such borrowers are truly adequately qualified for loan, as stated in the loan policy, and that they can perform all requirements for loan security.
• Take part with Micro Business Loan Officer in explaining and educating the loan application about the credit policy and procedure in a way that the loan applicants are aware that the loan including principal and interest shall be repaid regularly according to the schedule in the loan contract.
• Review all loan documents which a Loan officer has made in order to ensure good, clear, accurate, and adequate implementation of the credit policy and guidelines of the higher management before submitting them to higher management for approval.
• Monitor and follow up customer repayment reports daily. In cases where there is a customer later repayment, it is necessary to arrange a Micro Business Loan Officer responsible for accessing the client's residential or business premises so that they can study and solve the problem in a timely manner, avoiding the debt being a serious debt.
• Participate in staff performance appraisal under its direct supervision.
• Advise Micro Business Loan Officers to be aware and take responsibilities to monitor the situation and the borrowers and properties mortgaged, at least once within 6 months.
• Day-to-day manage Loan Officers at the branch by follow up the individual staff Performance, Identify the Training need, provide supporting to improve their performance, and participate of the capacity building.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Approve the loan by given authorization.
• Review loan reports and others.
• Perform other duties assigned by superiors.

• Market bank products to individuals and firms, promoting bank services that may meet customer’s needs.
• Prospect new clients and assist them for loan application.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Conduct loan appraisal, collect detailed information (personal, business, and guaranties), and arrange to open new loan account.
• Prepare and execute loan application/credit memo.
• Monitor/follow up customer repayment daily and solve later repayment in a timely manner, avoiding the debt being a serious debt.
• Assess local market conditions and identify current and prospective sales opportunities for Loan products and others banks’ products & services.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Performs other various duties as assigned.

• Propose, plan and execute marketing strategies
• Promote Bank Products for both loans and deposits
• Liaise with potential clients and depositors
• Process loan and write up credit memo
• Assist to recover bad debt of the branch

• Acquire new customers
• Promote Housing loan to existing and new customers
• Identify and/or assess potential customers through collecting, analyzing and developing appropriate information necessary for loan assessment and write up credit memo
• Assist to recover bad debt of the branch
• Achieve sale target and comply to RAC policy
• Maintain and provide good service to clients
• Build good relationship with partners
• Prepare loan report for supervisor and/or manager
• Perform any other related duties that Management may require from time to time.

• To achieved the Car loan and P-loan yearly target that provided by bank
• Respond to collect the supported doc, site visit the residential working place and business premise, and prepare memo then submit to RLC for approval
• Initiate and establish business relationships with auto dealers, distributors, agents, and corporate partners etc. for referrals of customers to the Bank for financing under approved consumer credit product programs and convince them to become our partner by signing MOU. Such relationships will cover new and used cards, civilian, commercial vehicles and corporate companies etc…
• Quickly report the issues and problems arising from the referral arrangements to direct supervisor for any action so as to ensure the continuation of such relationships.
• Make regular calls and visits to dealers and cooperate partners to nurture and sustain dealer relationships.
• Assist to recover bad debt of the branch.
• All other duties and matters ancillary to the above that Management may require from time to time.

• Assist ongoing service related initiatives/projects/campaign
• Work with stakeholder in order to achieve the assigned work
• Recruit partnership to extend Priority benefit
• Assist Head Priority on assigned task
• Priority and campaign reporting
• Monitor and track bank deposit rates and feedback for ALCO/Treasury
• Conduct customer satisfaction surveys and feedback program
• Assist planning and execute marketing strategy and preparation of marketing work
• Manage/organize/support promotional activities, product launch, information distribution
• Be a contact point of Priority Department
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time

• To grow and maintain portfolio of deposit individual clients through building strong relationships with prospects, networking and by providing proposition and advisory for commercial banking clients on their Cash Management.
• Proactively cross sell all other products within the Bank including various types of commercial banking product and service.
• Procure new business through customer acquisition and manage relationships with existing customer
• Provide sound financial advice and dispensing customized solutions in alignment with the bank's standards and industry regulations
• Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution
• To work closely with internal stakeholders including Treasury and Operations Teams to ensure the portfolio meets planned revenue and volume projections.
• Resolve complaints and issues efficiently and in a timely manner.
• To assess and manage the potential risks by performing customer due diligence in compliance with all statutory and regulatory requirements as well as the Bank’s internal procedure manuals.
• Perform other tasks assigned by line supervisor

• Support branches to drive growth in the bank's products and services, especially to support branches to grow the deposit & Non-Loan targets by buildup networking/pipeline/potential Business owner’s across region.
• Ensure that all branches under own region are profit, grow banking business from year to year, and maintain good loan quality.
• Mentor, coach and support Branch Managers, helping them to be successful and fulfilled producers and leaders.
• Provide leadership, accountability and support to Branch Managers in completion of the annual Branch Assessment and Planning Tool.
• Manage the sales and service operations.
• Manage Loan Quality consist of controlling collection and default solving.
• Support the branches evaluate and process MSME/SME loans.
• Coordinate effective staff coverage within assigned region.
• Plan, organize and deliver effective regional meetings and other training as necessary.
• Reduce error and improve audit finding.
• Maintain effective, positive relationships with branch managers and other staff by consistent in-branch visits, phone calls and email correspondence.
• Perform other duties as assigned by Executive Management.

• To be responsible for blank card stock, personalized card with high security manner
• To process blank card receiving until card delivered to real cardholder is compliance to security process
• To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
• To check card inventory before and after sending card to branches
• To support and manage bank staff on card stock, card delivery , card usage
• To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
• To enter customer data into all related system after an application for a new card account is approved.
• To prevent NRI, and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
• To monitor transaction fraud, merchant fraud, cardholder and employee fraud
• To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
• To join card business project implementation with all related stakeholders.
• Perform other duties assigned by managements.