Job Description
o Customer Services: Identify problems with solutions, greeting customers & general services, build strong relations with parents & students with excellent communication
o School Programs & other Services: Introduce parents and students to any school programs that suit best for their needs and wants including academic program, international studies, extra-curricular activities, day care, food services, transportation, etc.
o Lost and Found Service: keep record, manage lost and found items
o Admission & Enrollment: Enrollment, registration, school management system, payments, student interviewing & Placement, application & documents, student ID & Parent pick up card, etc.
o Sale: set and meet sale targetsCustomer Relation Management: Keep record of customer visit & enrollment, follow up & feedback
o PR & Marketing: Public Relation, events, competitions, media, social media, SWOT analysis, business survey & expansion. Prepare & deliver other school flyers and other related activities
o Media: Like, share, comment on all photos and videos of the school on social media and encourage students and team members to do so.
o Parents: Identify problems with solutions, counseling service, communication, relationship, general services, community, support, etc.
o Stock: Manage the stock and inventory including books, uniforms, photocopy
o Purchasing: purchase immediate office supplies
o Call Centre: Communicate courteously with customers via telephone, email, letter and face to face
o Events & Meeting: Organize and facilitate meetings, conferences, and other special events including notation, agenda, room set up including desks, chairs, slide, projector, water, snacks, and clean up after meeting
o Other service: Promote Food Court, Noon care, Transportation services to customers
Job Requirement
o OTHER DUTIES:
o Respect and act according to school’s vision, mission, goals, all management system, policies and guidelines.
o Conduct, attend all meeting & training required by the organization
o Cooperate well with other departments and Campuses.Prepare daily, weekly, and monthly reports to the immediate manager
o Perform other duties as required.
o REPORT:
o Customer visit record via phone call, FB page, and walk in (daily, week, month, term, semester, year)
o Customer feedback via phone call, FB page, and walk in (daily, week, month, term, semester, year)
o Student number of enrollment, dropped and transferred (Week, month, term, semester, year)
o School events, academic activities, and other related activities (month, term, semester, year)
o Stock & inventory reports including books, uniforms, & other materials (term, semester, year)
o Paper management (month, term, semester, year)
o Student information analysis and survey (month, term, semester, year)