• បង្កើត និងអភិវឌ្ឍយុទ្ធសាស្ត្រលក់នៃប្រាក់បញ្ញើ ATM Card iPay User Merchant និងសេវាហិរញ្ញវត្ថុ ដើម្បីសម្រេចបាននូវគោលដៅអាជីវកម្ម និងធានាបាននូវ ការបំពេញតម្រូវការរបស់អតិថិជន។
• គាំទ្រគ្រប់ភាគីពាក់ព័ន្ធ និងសាខា ដើម្បីធានានូវផែនការប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុ សម្រេចបានតាមគោលដៅ។
• រៀបចំផែនការប្រមូលប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុរៀងជារៀងរាល់ថ្ងៃ ប្រកបដោយប្រសិទ្ធិភាពខ្ពស់ និងសម្រេចបាននូវគោលដៅរបស់ អិលអូអិលស៊ី។
• យល់អំពីអតិថិជនសក្ដានុពល ទីផ្សារ និងតម្រូវការចាំបាច់ ដើម្បីធ្វើផែនការសកម្មភាពចូលទីផ្សារថ្មី ប្រកបដោយប្រសិទ្ធិភាព ខ្ពស់។
• ចុះជួបអតិថិជនតាមទីផ្សារ និងបញ្ចុះបញ្ចូលដាក់ប្រាក់បញ្ញើ ប្រើប្រាស់កាតអេធីអឹម និងណែនាំ អំពីផលិតផលថ្មី របស់ អិលអូអិលស៊ី។
• រៀបចំរបាយការណ៍សរ៉ុបសង្ខេប ដែលបានទំនាក់ទំនងប្រចាំថ្ងៃ ប្រចាំខែ ប្រចាំឆ្នាំ ហើយធៀបនិងផែនការជាក់ស្តែង និងស្វែងរកនូវចំណុចខ្សោយដែលកំពុងប្រឈម និងដំដោះស្រាយឱ្យទាន់ពេល។
• ត្រួតពិនិត្យមើលនូវស្ថានភាពធ្លាក់ចុះនៃការលក់ ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុផ្សេងៗទៀតដែលអាចកើតមានឡើង និងរកដំណោះស្រាយ។
• យល់ពីចំណុចខ្សោយនៃផលិតផលប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ ដើម្បីធ្វើការអភិវឌ្ឍន៍ និងអតិថិជនពេញចិត្តកាន់តែខ្លាំង។
• រក្សាទំនាក់ទំនងជាមួយអតិថិជន ប្រកបដោយភាពរួសរាយ រាក់ទាក់ ស្របតាមគោលការណ៍របស់អិលអូអិលស៊ី ជាពិសេស បង្កើនការទំនាក់ទំនងល្អជាមួយបុគ្គលិក អិលអូអិលស៊ី ទាំងអស់។

• បង្កើត និងអភិវឌ្ឍយុទ្ធសាស្ត្រលក់នៃប្រាក់បញ្ញើ ATM Card iPay User Merchant និងសេវាហិរញ្ញវត្ថុ ដើម្បីសម្រេចបាននូវគោលដៅអាជីវកម្ម និងធានាបាននូវ ការបំពេញតម្រូវការរបស់អតិថិជន។
• គាំទ្រគ្រប់ភាគីពាក់ព័ន្ធ និងសាខា ដើម្បីធានានូវផែនការប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុ សម្រេចបានតាមគោលដៅ។
• រៀបចំផែនការប្រមូលប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុរៀងជារៀងរាល់ថ្ងៃ ប្រកបដោយប្រសិទ្ធិភាពខ្ពស់ និងសម្រេចបាននូវគោលដៅរបស់ អិលអូអិលស៊ី។
• យល់អំពីអតិថិជនសក្ដានុពល ទីផ្សារ និងតម្រូវការចាំបាច់ ដើម្បីធ្វើផែនការសកម្មភាពចូលទីផ្សារថ្មី ប្រកបដោយប្រសិទ្ធិភាព ខ្ពស់។
• ចុះជួបអតិថិជនតាមទីផ្សារ និងបញ្ចុះបញ្ចូលដាក់ប្រាក់បញ្ញើ ប្រើប្រាស់កាតអេធីអឹម និងណែនាំ អំពីផលិតផលថ្មី របស់ អិលអូអិលស៊ី។
• រៀបចំរបាយការណ៍សរ៉ុបសង្ខេប ដែលបានទំនាក់ទំនងប្រចាំថ្ងៃ ប្រចាំខែ ប្រចាំឆ្នាំ ហើយធៀបនិងផែនការជាក់ស្តែង និងស្វែងរកនូវចំណុចខ្សោយដែលកំពុងប្រឈម និងដំដោះស្រាយឱ្យទាន់ពេល។
• ត្រួតពិនិត្យមើលនូវស្ថានភាពធ្លាក់ចុះនៃការលក់ ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុផ្សេងៗទៀតដែលអាចកើតមានឡើង និងរកដំណោះស្រាយ។
• យល់ពីចំណុចខ្សោយនៃផលិតផលប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ ដើម្បីធ្វើការអភិវឌ្ឍន៍ និងអតិថិជនពេញចិត្តកាន់តែខ្លាំង។
• រក្សាទំនាក់ទំនងជាមួយអតិថិជន ប្រកបដោយភាពរួសរាយ រាក់ទាក់ ស្របតាមគោលការណ៍របស់អិលអូអិលស៊ី ជាពិសេស បង្កើនការទំនាក់ទំនងល្អជាមួយបុគ្គលិក អិលអូអិលស៊ី ទាំងអស់។

• Formulate and execute innovative iPay User, aiming to achieve the business targets and improve customer experience.
• Monitor iPay User sales management and providing good collaboration with relevant parties to strategize building good relationship both private and public sector then distribute iPay User to target end-users.
• Promote actively LOLC's corporate identity, products and services through various educational institutions.
• Promote sales in low performance branches and newly established branches.
• Supporting RMs and BMs to develop plan for iPay Cambodia by monitoring the performance regularly to ensure the achievement of business goal.
• Interact with customers, providing iPay User training, and/or meeting with prospective and existing potential customers to identify the needs and iPay User solutions.
• Work with marketing team to create customer messages to communicate issues/ upgrades involving systems to minimize negative customer service impact.
• Conduct market analysis and research for existing and new potential iPay Users.
• Perform other tasks which assigned by manager.

• Train & provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools, and factory zones to attract the new and existing clients.
• Visit underperforming branches & calls to follow up and receive the calling with all financial sales advisors, Head Financial sales advisors, and Branch Managers for sale consultations, obstacles and solution to overcome the weaknesses.
• Prepares and leads special promotion plans for general business & Asset Backed products.
• Guides and leads all financial sales advisors, Head Financial sales advisors, and Branch Managers to make a good relationship with the business stakeholders/community in the area.
• Conduct the field visiting, direct and guide staff, BMs on how to achieve plans.
• Perform other tasks assigned by Chief Channel Officer & Head of Business Department.

• Develop and implement LOLC marketing and branding strategies to promote the institution and its financial services.
• Contribute to long term marketing plans and strategies.
• Active involvement in planning, advertising, promotion, public/media relations of LOLC products, services and brand name.
• Institute measures to create popular awareness of the products and services being offered by LOLC (e.g. newsletter, signage, billboard, e-mails, web-site content, presentations and reports).
• Instruct Marketing/Creative Designer to enhance LOLC’s brand and develop branding strategies.
• Continuously monitor and analyze brand, competitive, and customer trends to enhance LOLC’s brand equity and marketplace performance.
• Develop and produce appealing and engaging materials in a variety of mediums (e.g., newsletters, brochures, billboards / signage, e-mails, website content, presentations, annual reports, etc.).
• Develop partnerships and sponsorships for publicity events such as contests, summits, awards.
• Work on customer service controlling in head office and branches.
• Deal with customer service complaints.
• Design both interior and exterior for LOLC’s offices/buildings.

• Review loan purpose and Standard Credit review
• Monitor credit quality in order to study the crisis arising problems with finding a good solutions and action ensuring timely
• Assess the adequacy and adherence to loan policy and procedure and ensure that loan portfolio complies with federal and state regulation
• Actively manage the annual credit review plan and revise plan to development
• Development of loan review scope and testing approach for assigned review
• Monitor and evaluation with credit analyst for customer business or collateral location with guideline that have been put into practice by management
• Coordinate with internal departments, branches or processing of trade transaction
• Other task assigned by superior

• To analyze all credit/extension proposals of clients
• To make sure all credit policies, procedure and regulatory compliancy standards are meet
• Follow up and request supporting document from loan marketer
• Sharing and training credit policy to branch
• Assist manager related to CBC Report (Data upload and request)
• Conduct site visit customer’s business and collateral
• To verify or reassess the collateral value to secure loan
• Check loan request proposal for finding the possibility to repayment capability and recommend to supervisor
• Guide to Loan Marketer to ensure clear understanding of all content update procedure and policies implementation
• Provide training on products and service for new staffs
• Supporting to loan admin team to process loan agreement
• Prepare weekly/monthly / yearly report for management

• Manage and check on staff analyze all credit/extension proposals of clients.
• Manage and control the department operation to make sure all credit policies, procedure and regulatory compliancy standards are meet.
• Check and manage related to CBC Report
• Establish and create work flow and procedure for loan processing and propose to management
• Check loan request proposal for finding the possibility to repayment capability and recommend to credit committee for approval
• Checking and manage all kind of collateral to verify or reassess the collateral value to secure loan
• Coaching and guide to Loan Marketer to ensure clear understanding of all content update procedure and policies implementation
• Provide training on products and service for new staffs.
• Prepare weekly/monthly / yearly report for management

• Planning
o Develop plan for improve service quality of Customer Support Team and Client Retention
o Assist Senior Operations Manager for developing Strategy and budget plan
o Implementation
o Design and develop Policy, Procedure, Process Flow or SOP
o Manage the Customer Support Team
o Maintain and update member contact lists and member database
o Build Customer Loyalty and stickiness
o Visit client to understand the client’s need
o Supervise and maintain Daily Monitoring Log system
o Handle and resolve the customer inquiries and complaints
o Identity any potential issue, provide appropriate responses and accurate information to the members
o Being the main central contact point to/from members
o Oversee all incoming and outgoing correspondent emails/phones to/from members
o Ensure all inquiries, comments and complaints, and action taken are logged
o Monitor Member Support Performance
o Monitor Hit Rate, Late upload, No Enquiry, Outdated Account, Duplicate Account..ect.
o Monitor customer requests/orders/changes/returns according to procedures and/or guidelines
o Monitor new Financial Institution obtained license from NBC
o Manage and maintain Create user/ change user request
o Manage and review Sale Order for monthly billing process
o Attending to all quires/requests submitting out of the office hour
o Collaborate with Technical Business Analytic to get UAT successfully before PRD
o Handle new member registration process
o Monitor and work closely with government ministry to keep update any changes data that affect to CBC
o Completing all necessary disclosures, inquiries, and verifications required by law
o Responsible for organizing the Members Working Committee’s meetings in relation to venue and agenda preparations, minutes-takings, recordings of requests and/or comments, and provisions of all related administrative and secretarial supports
o Manage and deliver project related to Tasks assigned
o Work closely with others to solve the problem
o Reporting
o Consolidate daily and monthly tracking report
o Prepare Issue monthly report for NBC Repot
o Prepare Monthly Enquiry Check report
o Prepare Quarterly Report and take action
o Consolidate new questions provided by Customer Support Staff

• ផ្សព្វផ្សាយផលិតផល និងសេវាកម្មរបស់គ្រឹះស្ថាន ហ្វូតាបា មីក្រូហិរញ្ញវត្ថុ ភីអិលស៊ី ទៅដល់អតិថិជនសក្តានុពល។
• ធ្វើការសិក្សា វិភាគ វាយតម្លៃលទ្ធភាពសង និងទ្រព្យដាក់ធានា របស់អតិថិជនឲ្យបានត្រឹមត្រូវ។
• រៀបចំរបាយការណ៍ និងសំណើសុំឥណទាន ដើម្បីដាក់ជូន នាយកសាខា ឬគណៈកម្មាធិការឥណទានពិនិត្យ និងអនុម័ត
• ថែរក្សាទំនាក់ទំនងល្អ ជាមួយអតិថិជនដែលមានស្រាប់ និងស្វែងរក អតិថិជនថ្មីបន្ថែម។
• បញ្ចេញឥណទានទៅតាមផែនការ ដែលបានកំណត់ដោយ នាយកសាខា។
• ពង្រឹងគុណភាពនៃការប្រមូល និងដោះស្រាយបញ្ហាយឺតយ៉ាវ ក្នុងការសងត្រឡប់ឥណទានមកវិញឲ្យបានទាន់ពេល។
• បង្កើនទំនាក់ទំនងជាមួយអាជ្ញាធរក្នុងតំបន់ ដែល ហ្វូតាបា កំពុងធ្វើប្រតិបត្តិការ និងសិក្សាអំពីគូប្រកួតប្រជែងក្នុងតំបន់ ព្រមទាំងរៀបចំផែនការ ដើម្បីទទួលបានចំណែកទីផ្សារបន្ថែម។
• ធ្វើរបាយការណ៍ប្រចាំថ្ងៃ ប្រចាំសប្តាហ៍ និងប្រចាំខែ ជូន អ្នកគ្រប់គ្រង។