• Provide helpdesk support and solve problems regarding hardware, software and network.
• Maintenance, setup and configure camera security system, network, and phone line
• On-site training with IT members and users
• Ensure on time delivers of the outputs
• Other tasks assigned by manager

• Develop, maintain, enhance and troubleshoot existing applications.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Work with the application development team in delivering the project and deliverables with time and good quality.
• Well coding, designed, efficiency.
• Report and other task assigned by IT Manager.

• Reconciliations of ledger accounts relating operating transactions in Core Banking System
• Assist manager in preparing budget plan
• Prepare monthly report by comparing to budget
• Assist in developing and updating guidelines to ensure transactions are simplified and compliance with regulations CIFRS and regulatory requirements
• Assist manager in the preparation of monthly, quarterly and annually financial reports.
• Other tasks assigned by manager.

• Explore potential new counterparty for alternative sources of funding
• Builds and maintains banking relationships with local, foreign bankers and FX business partner
• Set up new counterparty as well as interbank limit with potential FIs by preparing for account opening, closing and amendment of Bank’s accounts with NBC, Other local Banks and Oversea and update in core banking system
• Daily monitoring on maturity mismatch report from Risk Department
• Assist Deputy Treasury Manager to controls, analyses and allocates cash flow in order to minimize the financial cost and ensures that sufficient funds are available to meet on going operational requirements
• Assist Deputy Treasury Manager to manage on surplus fund in order to earn interest income by preparing to open fixed deposit or rollover fixed deposit with other local banks
• Consolidate of loan disbursement, repayment and expense of all branches and head office by preparing bi-weekly cash flow projections to ensure sufficient funds to support portfolio growth
• Prepare monthly ALCO material update as well as monthly interbank rate.
• Other tasks assign by line manager

• Drive the development of projects, develop detailed project development plan, track and monitor project progress, ensure effective implementation of new services / initiatives and perform postimplementation review after launch.
• Work closely with segment and product managers to prepare user requirements with the best market practice and excellent customer experience.
• Understand the market situation and availability of new technology, conduct market analysis and propose enhancement recommendations for management’s decision.
• Collaborate with peers, business units, vendors and stakeholders on identifying opportunities to enhance digital banking.
• Supervise assigned staff in accordance with the organization's policies and procedures providing oversight, direction and work assignments to achieve department goals.
• Manage a team that performs general analysis and troubleshooting usually in partnership with IT and other product management resources to identify root causes and remedies to alleviate customer impact with digital products and services.
• Ensure testing is integrated throughout the project lifecycle, testing-early-and-often, and constantly involving users.
• Other Task assigned by line management.

• Performs analysis and assessment on existing server and network that provide improvement plan.
• Develop and maintain the disaster recovery plans, ensure the reviewed and updated regularly for relevance, practically and staff transfer in response to fast moving business environment
• Ensure availability of systems and infrastructure by pro-active monitoring, maintaining and managing of firewall and network systems.
• Perform monitoring and tracking of network, server performance and its utilization to ensure there is a strong monitoring in place.
• Manage of critical network equipment, upgrade, and apply security patch.
• Keeping all bank’s servers and network over 24/7 by using redundancy schematic for all servers.
• Ensure infrastructure and system documentation is up-to-date
• Ensured security best practices, implemented and revised as needed to maintain the availability, integrity and confidentiality of the information stored on and accessed through the network (firewalls, file permission, backup systems, etc.)
• Maintenance of file sharing server, Exchange server, other system.
• Install new/rebuild existing servers and configure hardware, peripherals, services, setting, directories, storage, etc.
• Inspect and ensure all systems and hardware in Data Center are well managed and monitored i.e. CPU and Hard Disk Utilization of Core Banking server, Email system, File server and other IT systems.
• Other tasks assigned by line manager.

• Assist to review and monitor implementation of proper compliance with relevant laws, regulations and Prakas.
• Review and monitor the effectiveness of implementation of Anti-money Laundering and Combating the Financing of Terrorism.
• Review transactions in connection with compliance such as new deposit openings, remittances if any, and make a proper report of status and discrepancies, if any.
• Prepare regular cash transaction report to NBC-CAFIU.
• Investigate suspicious transactions in connection with AML and CFT.
• Investigates compliance breaches and whistleblowing cases and ensures fair treatment of ethical complaints.
• Prepare FATCA report to Internal Revenue Service.

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time.
• Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further cross-selling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge.
• Handle tasks assigned by Manager.

• Managing and maintaining efficient ATM services and card operations.
• Planning and scheduling the installation, de-installation and relocation of the ATM machines nationwide. Planning and scheduling the execution of merger acquired ATMs.
• Support the company’s ATM operation and the ATM maintenance program.
• Establishing a set of goals for the ATM Unit and monitor on daily process of ATM units.
• Coordinating with data processing, outside vendors and other operational areas as required.
• Ensuring the proper display of ATM signage regarding compliance.
• Promoting and maintaining a secure and safe working environment within the ATM Operation in line with bank policy.
• Keeping informed of new developments or idea that would affect the ATM system through publications and occasional outside visits and meetings.
• Ensuring the branch staff is familiar with the capabilities of the ATM system and card operations to effectively market the service to customer.
• Capable of working effectively and productively with subordinate team members.
• Preparing periodic report regarding to the utilization and performance of the ATM operational process.

• Prepare the Guidelines and Procedures of International Fund Transfer and Local Fund Transfer such as Inter-Bank Transfer, FAST, RFT, BAKONG and alliance partners.
• Prepare daily operations reports of Local and International Fund Transfer, ITRS, PSD and other related reports which are required by management and regulatory bodies.
• Review and approve the daily transactions of Local and International Fund Transfer.
• Verify and reconcile Nostro and Vostro accounts to ensure that all daily transactions are corrected.
• Supervise and support subordinates and operational staff of the branches regarding to the implementation and compliance of Remittance Guideline/Procedures, KYC, CDD, EDD, AML/CFT policy and other related regulatory requirements.
• Ensure that all requirements report such as ITRS and PSD reports are submitted to NBC on time.
• Visit branches every quarterly for monitoring and training of remittances products and services to branches’ staff.
• Solve all issues related to the payments/settlements with correspondent banks in a timely manne
• Report suspicious customer transactions to Compliance Department, if any.
• Perform other duties as required/assigned by the management.