• Effective verbal, presentation and listening communications skills, effective written communications skills
• Develop and distribute mobile apps for Android and iOS platforms.
• Work with product development team to analyze, design & development for new application features
• Develop and maintenance existing apps
• Integrate application components and third-party programs
• Ensure the performance, quality, and responsiveness of mobile applications.
• Work on bug fixing and improving application performance.
• Perform any other task assigned by line manager

• Involve with card products, advertisement, promotional campaign and price setting up. Involve with Card Management System, Card Schemes and NBC CSS project.
• Work with relevant teams regarding to ATM placement and installation.
• Work with relevant teams and vendor to solve issues on Card Management System.
• Work with relevant teams to support and conduct testing ATM and Card Operation when have new development, customization, and upgrades on Card Management System.
• Support and provide training related to ATM, Card Operation and new feature on Card Management System to Branches and other relevant departments.
• Checking and Creating Card Application/documents that receive from branches. Producing and packing card for delivery to branches.
• Monitoring and tracking ATM Cash Balance and ATM service performances. Work and support relevant team with dispute and fraud transaction.
• Supporting ATM and Card Operation manual guide, procedure and guideline with relevant teams. Other Tasks assign by Manager.

• Examine internal IT controls, evaluate the design and operational effectiveness, determine exposure to risk, and develop remediation strategies.
• Troubleshoot internal controls security and risk management of network problems.
• Identify the weakness in a system network and recommend the action plan to prevent security branches in the technology.
• Prepare plan, implement, monitor, and upgrade security measures for the protection of the organization’s data, systems, and networks.
• Conduct the allocated tasked, auditing analysis, review and draft the reports in effective and efficient manager.
• Make a confirmation with related staff/managers to assure of accuracy in the finding/observation points.
• Conduct efficient and effective IT audit procedures.
• Assist in planning and execution of internal audit procedure and audit report in IT field. Communicate related to technical issues in simplified terms to the relevant staff.
• Provide recommendations and guidance on identified security and control risks. Develop a strong understanding of business and system processes.
• Ensure all working papers are completed and in order.
• Meeting of audit verbal report with related manager after completely verification. Prepare draft audit finding report to Internal Audit Manager.
• Perform other tasks and functions as may be assigned by Internal Audit Manager.

• Supporting team in promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Implementing marketing strategies in order to sale the bank’s products and services
• Assisting team members in communicating with customers to ensure their application is smoothly processed both in the bank’s premise and offsite
• Communicating with related department/team to ensure the smooth process of product registrations from customers.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product
• Monitoring the Sale Support Team’s performance to ensure that the performance of the team members is achieved as per the target.
• Providing good service and communication with the potential and existing clients.
• Maintaining close communication with the customers to ensure the better service is provided.
• Supporting and providing weekly/monthly training to Sale Support team on the products and services information.
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem Handling other tasks assigned by Manager.

• Promoting the products and services of the bank to clients and public
• Collecting all client’s required documents for each product’s application including loan and deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Preparing clients’ application for getting approval
• Achieving monthly plan on each assigned product.
• Handling the daily activity and other tasks after completing clients ‘application.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem
• Handling other tasks assigned by Manager

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time.
• Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further cross-selling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge. Handle tasks assigned by Manager.

• To assist Risk Management Manager to implement Operational Risk Management Policy & Guideline.
• To conduct operational risk identification and assessment in business units;
• To implement risk strategic in other to prevent, eliminate, mitigate and transfer operational risks.
• To assist business unit in development of key risk and control indicators;
• To coordinate with other Departments/Branches in performing operational risk reviews.
• To coordinate/ facilitate business unit to conduct Risk and Control Self-Assessment.
• To develop an action plan for any control that identified as inadequate or ineffective.
• To coordinate with Business Unit to perform a Risk and Control Self-Assessment Refresh.
• To advise on operational risks and controls.
• Monitoring the action plan and escalate.
• Tracking and monitoring Operational Risk Event/ Loss Event Data (LED) for business units/ branches.
• Performing investigation and root cause analysis of Critical, High and impact events.
• Escalating Critical or High impact events to senior management.
• To assist BU to log and monitoring on Control Gap Management (CGM).
• To perform LED trend analysis and reporting to Risk Management Committee.
• To update Monthly CGM to Risk Management Committee.
• To implement Business Continuity Plan Procedure (BCP) for the Bank.
• To implement New Product Approval Guideline (NPAG) for the Bank.
• To conduct risk assessment on new product service, follow NPAG.
• Making sure approval for new products & services are obtained follow NPAG Guideline.
• To follow up management review on post product approval (Product Performance).
• To conduct Key Risk Indicator (KRI) & Key Control Indicator (KCI) Review for each business functions.
• Reviewing and advising on bank new policies, guideline, outsourcing service & activities or material change on working processes.
• To conduct Operational Risk Management Training, and Other tasks assigned by Risk Management Manager.

• Daily monitoring card system performance to ensure that the system works smoothly for all card types (Visa, Mastercard, Union Pay, JCB and CSS), ATM and POS for both On-Us and Off-Us cards.
• Set up and update the card system parameters as and when the job operational requirement
• Maintain all card system application servers connect to Oracle database server, all application to Oracle Database.
• Assist Technical Card Manager to develop or enhance reports which are required for business purposes
• Create new user in system, assign user rights and install card system applications on PC
• Create new terminal keys, assigned new key into terminal and do configuration on the terminal in system
• Assist Technical Card Manager to setup, maintenance any required system environment for SIT, UAT, PRODUCTION.
• Provide as assistant and guidance to all staff who could experience some difficulty or encounter card system issue which can't solve on time or interrupt their operational work

• Develop and design new banking products based on the market trends. Set up policies and guidelines of the new developed products.
• Involve in testing SIT and UAT of new products.
• Keep the policies, procedures, guidelines and form of each product up to date Involve in products’ policies and guideline translation
• Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products;
• Design and review operational forms to facilitate daily banking transactions for customer/branches; Prepare training materials and provide training to relevant staffs on products and services
• Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
• Gather feedback and provide recommendation for improvement of the policy, guideline and workflow; Other tasks assigned by line manager;

• Establish and maintain relationships with consumer, community, employee and public interest groups.
• Build public relations strategies that influence public opinion and promote the bank’s products and services.
• Monitor the media contents for PR project before going on air/public. Lead and coordinate digital communication strategies.
• Coordinate and response to stakeholders on CSR activities.
• Develop creative design concepts for products feature and all promotions/printing materials of the Bank.
• Create images and message that identify products.
• Review layouts of products design and all promotions/printing materials of the Bank and suggest improvement if needed.
• Make and edit video.