• Develop and design new banking products based on the market trends.
• Set up policies and guidelines of the new developed products.
• Involve in testing SIT and UAT of new products.
• Keep the policies, procedures, guidelines and form of each product up to date
• Involve in products’ policies and guideline translation
• Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products; • Design and review operational forms to facilitate daily banking transactions for customer/branches;
• Prepare training materials and provide training to relevant staffs on products and services
• Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
• Gather feedback and provide recommendation for improvement of the policy, guideline and workflow;
• Other tasks assigned by line manager;

• Develop, maintain, enhance and troubleshoot existing applications.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Work with the application development team in delivering the project and deliverables with time and good quality. • Well coding, designed, efficiency.
• Report and other task assigned by IT Manager

• Reconciliations of ledger accounts relating operating transactions in Core Banking System
• Assist manager in preparing budget plan
• Prepare monthly report by comparing to budget
• Assist in developing and updating guidelines to ensure transactions are simplified and compliance with regulations CIFRS and regulatory requirements
• Assist manager in the preparation of monthly, quarterly and annually financial reports.
• Other tasks assigned by manager.

• Drive the development of projects, develop detailed project development plan, track and monitor project progress, ensure effective implementation of new services / initiatives and perform postimplementation review after launch.
• Work closely with segment and product managers to prepare user requirements with the best market practice and excellent customer experience.
• Understand the market situation and availability of new technology, conduct market analysis and propose enhancement recommendations for management’s decision.
• Collaborate with peers, business units, vendors and stakeholders on identifying opportunities to enhance digital banking.
• Supervise assigned staff in accordance with the organization's policies and procedures providing oversight, direction and work assignments to achieve department goals.
• Manage a team that performs general analysis and troubleshooting usually in partnership with IT and other product management resources to identify root causes and remedies to alleviate customer impact with digital products and services.
• Ensure testing is integrated throughout the project lifecycle, testing-early-and-often, and constantly involving users.
• Other Task assigned by line management.

• Performs analysis and assessment on existing server and network that provide improvement plan.
• Develop and maintain the disaster recovery plans, ensure the reviewed and updated regularly for relevance, practically and staff transfer in response to fast moving business environment
• Ensure availability of systems and infrastructure by pro-active monitoring, maintaining and managing of firewall and network systems.
• Perform monitoring and tracking of network, server performance and its utilization to ensure there is a strong monitoring in place.
• Manage of critical network equipment, upgrade, and apply security patch.
• Keeping all bank’s servers and network over 24/7 by using redundancy schematic for all servers.
• Ensure infrastructure and system documentation is up-to-date
• Ensured security best practices, implemented and revised as needed to maintain the availability, integrity and confidentiality of the information stored on and accessed through the network (firewalls, file permission, backup systems, etc.)
• Maintenance of file sharing server, Exchange server, other system.
• Install new/rebuild existing servers and configure hardware, peripherals, services, setting, directories, storage, etc.
• Inspect and ensure all systems and hardware in Data Center are well managed and monitored i.e. CPU and Hard Disk Utilization of Core Banking server, Email system, File server and other IT systems. Other tasks assigned by line manager.

o Compliance can be defined as the adherence to laws, regulations, rules, related self-regulatory organization standards and codes of conduct in matters concerning, observing proper standards of market conduct, managing conflicts of interest and especially dealing with matters such as prevention of money laundering and terrorist financing, and investigations of alleged corruption and fraudulent behavior.
o Compliance is an integral part of the Bank’s business activities.
o Tasks:
o Assist to develop, update and monitor policy, guideline and procedure on Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT).
o Assist to provide knowledge on AML/CFT compliance to related departments and all branches. Conduct an effective AML/CFT screening program to the Bank’s clients.
o Provide technical support and control AML/CFT compliance of the Bank.
o Review and monitor the effectiveness of AML/CFT of the products and services within the Bank.
o Lead, oversee and update daily the Bank’s Blacklist which derive from National Bank of Cambodia (NBC) and independent research into the U.S. Department of The Treasury (Office of Foreign Assets Control) and/or other necessary sources.
o Lead, oversea, and develop the preparation of daily cash transaction report with the Bank correctly as determined by the NBC and report to Cambodia Financial Intelligence Unit (CAFIU) accurately, properly, and timely.
o Lead, oversee, and receive all suspicious transactions reporting which may be concerned with money laundering and the financing of terrorism within the Bank.
o Assist to prepare report of Undertaking Risk Assessment on Money Laundering and Terrorist Financing within the Bank once every two years and report to CAFIU.
o Assist to prepare FATCA Report to Internal Revenue Service (IRS) through General Department of Taxation (GDT) once a year.
o Assist to prepare regular Compliance Report for Risk Management Committee (RMC).
o Assist to lead in developing AML/CFT training programs to ensure compliance requirement are properly applied by all staff.
o Lead and oversee on record keeping Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Customer Due Diligence (ECDD).
o Assist to review and confirm the proper agreements with external parties before submitting to approval authority.
o Lead, oversee and spot-check on the sufficiency of documents on loan files required by the guideline and procedure, ensure the documents retained at the Bank are able to support any need and to be legally used.
o Review transactions in connection with compliance such as new deposit openings, remittances if any, and make a proper report of status and discrepancies, if any.
o Lead and oversee to produce and check new reports for any new products-services as the tool to monitor and find out suspicious transactions.
o Lead and monitor the completion of customer profiles or suspicious customer transactions on
o Suspicious Transaction Report (STR) for management decision before sending to CAFIU.
o Investigate compliance breaches and whistle blowing cases and ensures fair treatment of ethical complaints.
o REPORTING
o Provide reports on the compliance application to Compliance Manager on a monthly basis and anytime deem necessary.
o Report on the compliance application shall cover the following at a minimum:
 AML/CFT compliance;
 Legal compliance and/or other necessary needed.
 LIASES WITH
o Customer Service’s Department Deposit Department
o Internal Audit Department
o Human Resources Department Credit Department
o Risk Management Department Accounting Department
o IT Department
o ACCOUNTABILITY
o The Senior Compliance Officer is responsible for compliance work in Compliance Department which is assigned by Compliance Manager.

• Perform Inward and Outward International Fund Transfer.
• Perform Inward and Outward Local Fund Transfer such as Inter-Bank Transfer, FAST, RFT, BAKONG and alliance partners.
• Verify the daily operations reports of Local and International Fund Transfer as well as ITRS, PSD and related reports which required by management and regulators.
• Perform the reconciliation of Nostro and Vostro accounts to ensure that the daily operation is correct and accurate.
• Support branches to ensure that the policy and the requirement of remittance as well as the process of conducting KYC, CDD and EDD are well understood.
• Ensure that each process of remittance is complied with regulator’s requirements and AML/CFT policy.
• Ensure that the submission ITRS and PSD report to NBC is on time.
• Provide excellent responses of any inquiry to correspondent banks on timely manner. Report suspicious customer transaction to Compliance Department, if any.
• Any other duties which required/assigned by management.

• Handling dispute arising between the bank, customers, and alliance partners.
• Taking a prompt action to customer to that the customer’s problem have been resolved on time.
• Ensuring the superior customer service provided to customers.
• Ensuring the customer service stratification at the bank or other channel.
• Assisting manager in providing a training and a refreshment of job responsibilities relating to customer services. Handling tasks assigned by Manager.

• Promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product.
• Assisting customers’ in relation with collecting required documents for each product’s application including deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed. Achieving monthly plan on each assigned product.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and service, and take a prompt action to solve the problem
• Handling other tasks assigned by Manager.

• Crediting and holding merchant transactions.
• Reconciliation and Settlement of both local and international card schemes Solving customer’s dispute transactions and merchant holder problems.
• Resolving complaint related to bill payment.
• Verifying and posting necessary adjustment for the disputed transaction Other Tasks assign by Manager