• Develop and design new banking products based on the market trends. Set up policies and guidelines of the new developed products.
• Involve in testing SIT and UAT of new products.
• Keep the policies, procedures, guidelines and form of each product up to date Involve in products’ policies and guideline translation
• Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products;
• Design and review operational forms to facilitate daily banking transactions for customer/branches; Prepare training materials and provide training to relevant staffs on products and services
• Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
• Gather feedback and provide recommendation for improvement of the policy, guideline and workflow; Other tasks assigned by line manager;

• Reconciliations of ledger accounts relating operating transactions in Core Banking System
• Assist manager in preparing budget plan
• Prepare monthly report by comparing to budget
• Assist in developing and updating guidelines to ensure transactions are simplified and compliance with regulations CIFRS and regulatory requirements
• Assist manager in the preparation of monthly, quarterly and annually financial reports.
• Other tasks assigned by manager.

• Lead internal developer team to maintain and develop new feature in core banking system (CBS) and mobile banking application Develop, maintain, enhance and troubleshoot existing applications and core banking system.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Develop appropriate computerized information systems to meet the needs of departments, units, and branches request.
• Work with development team in delivering the project and deliverables on time and good quality.
• Ensure the performance, quality, and responsiveness of applications.
• Provide support as required to ensure the availability and performance of developed applications for both external and internal users
• Well coding designed, efficient code.
• Perform other tasks to further IT security that can be assigned by line manager.

• Design, implementation, documentation and publishing the IT security policies within bank.
• Advise on IT security issues and make recommendations for action.
• Monitor and manage significant security issues/breaches, taking remedial action where possible
• Develop training material for the IT Awareness program.
• Responsible for conducting the IT Awareness program for internal staff and for customer via social media.
• Ensure that all new implementations of solutions are compliant with the IT security requirements; ensuring best practice is always followed.
• Monitor and ensure that appropriate levels of security exist in the following IT areas but not limit to PC’s, client server, LAN, WAN, broadband networks, web environments, firewalls, IP telephony, disaster recovery, financial … etc.
• Ensure the confidentiality and integrity of data at rest or while in transit between end point devices, servers and other systems including any data at rest on hosted, third party systems where IT have been involved.
• Arrange and manage the design and execution of vulnerability assessments, penetration tests and security audits.
• Prioritize IT risks and manage projects based on severity of risk and noncompliance.
• Ensure compliance with appropriate IT Policies.
• Investigate, respond and report on IT security incidents.
• Perform other tasks to further IT security that can be assigned by line manager

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time. • Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further crossselling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge.
• Handle tasks assigned by Manager.

• Promoting the products and services of the bank to clients and public
• Collecting all client’s required documents for each product’s application including loan and deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Preparing clients’ application for getting approval
• Achieving monthly plan on each assigned product.
• Handling the daily activity and other tasks after completing clients ‘application.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem
• Handling other tasks assigned by Manager.

• Daily monitoring card system performance to ensure that the system works smoothly for all card types (Visa, Mastercard, Union Pay, JCB and CSS), ATM and POS for both On-Us and Off-Us cards.
• Set up and update the card system parameters as and when the job operational requirement
• Maintain all card system application servers connect to Oracle database server, all application to Oracle Database. Assist Technical Card Manager to develop or enhance reports which are required for business purposes
• Create new user in system, assign user rights and install card system applications on PC
• Create new terminal keys, assigned new key into terminal and do configuration on the terminal in system
• Assist Technical Card Manager to setup, maintenance any required system environment for SIT, UAT, PRODUCTION. • Provide as assistant and guidance to all staff who could experience some difficulty or encounter card system issue which can't solve on time or interrupt their operational work

• Promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product.
• Assisting customers’ in relation with collecting required documents for each product’s application including deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Achieving monthly plan on each assigned product.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and service, and take a prompt action to solve the problem • Handling other tasks assigned by Manager.

• Crediting and holding merchant transactions.
• Reconciliation and Settlement of both local and international card schemes
• Solving customer’s dispute transactions and merchant holder problems.
• Resolving complaint related to bill payment.
• Verifying and posting necessary adjustment for the disputed transaction
• Other Tasks assign by Manager

• Involve with card products, advertisement, promotional campaign and price setting up.
• Involve with Card Management System, Card Schemes and NBC CSS project.
• Work with relevant teams regarding to ATM placement and installation.
• Work with relevant teams and vendor to solve issues on Card Management System.
• Work with relevant teams to support and conduct testing ATM and Card Operation when have new development, customization, and upgrades on Card Management System.
• Support and provide training related to ATM, Card Operation and new feature on Card Management System to Branches and other relevant departments.
• Checking and Creating Card Application/documents that receive from branches.
• Producing and packing card for delivery to branches.
• Monitoring and tracking ATM Cash Balance and ATM service performances.
• Work and support relevant team with dispute and fraud transaction.
• Supporting ATM and Card Operation manual guide, procedure and guideline with relevant teams.
• Other Tasks assign by Manager.