• Promoting the products and services of the bank to clients and public
• Collecting all client’s required documents for each product’s application including loan and deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Preparing clients’ application for getting approval
• Achieving monthly plan on each assigned product.
• Handling the daily activity and other tasks after completing clients ‘application.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem
• Handling other tasks assigned by Manager.

• Plan, coordinate and execute audit activities at organization level.
• Examine internal IT controls, evaluate the design and operational effectiveness, determine exposure to risk, and develop remediation strategies.
• Communicate with operational staffs and management to obtain inputs for audits.
• Report audit findings and conclusions to management.
• Assist IT audit staff in performing complex audits and reviews.
• Develop auditing program to offer comprehensive audit coverage within the organization.
• Conduct performance evaluation of audit staffs and provide feedback.
• Analyze risks associated with IT processes and assess the effectiveness of the internal Control systems.
• Establish standard procedures and policies for IT auditing.
• Determine the audit scope and objective and accordingly prepare audit work plan.
• Resolve auditing and operational issues in a timely fashion.
• Set priorities, identify necessary audit plan changes, supervise audit processes and
• Prepare detailed reports on findings.
• Ensure that audit processes comply with company standards.
• Review audit reports for correctness and completeness before submitting to management.
• Develop a strong understanding of business and system processes.
• Ensure all working papers are completed and in order.
• Perform other tasks and functions as may be assigned by Internal Audit Manager.
• Evaluating the design and operational effectiveness of general and application IT controls related to the financial reporting process, including making recommendations to improve the controls and processes.

• Maintain databases ensuring that data is held securely, with integrity and meets all DGB Bank’s policy and security standards. Ensure that processes for the capture and maintenance of data are effective and efficient.
• Ensure necessary system maintenance and upgrades are planned, communicated and implemented with minimal impact on business operations; identifying any relevant training requirements with staff may need be trained on or notified of the changes Design, implementation, support and monitoring of Data Warehouse and reporting systems.
• Provide subject matter expertise, advice and consultancy for assigned projects
• Ensure that backup and recovery plan for databases, application and reporting systems are in place
• Installing and testing new versions of the DBMS
• Create and maintain up to date the documents, including data standards, procedures and definitions for the data dictionary Communicating regularly with technical, applications and operational staff to ensure database integrity and security
• Developing, managing and testing backup up and recovery plans; ensuring that storage and archiving procedures are functioning, correctly; capacity planning.
• Monitor databases, application and reporting systems performances, generate the report in Monthly basis
• Report on operational tasks in Monthly basis
• Report on project tasks in Monthly basis.
• Other tasks assigned by line manager.

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time.
• Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further crossselling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge.
• Handle tasks assigned by Manager.

• Develop, maintain, enhance and troubleshoot existing applications.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Work with the application development team in delivering the project and deliverables with time and good quality. • Well coding, designed, efficiency.
• Report and other task assigned by IT Manager

• Effective verbal, presentation and listening communications skills, effective written communications skills
• Develop and distribute mobile apps for Android and iOS platforms.
• Work with product development team to analyze, design & development for new application features
• Develop and maintenance existing apps
• Integrate application components and third-party programs
• Ensure the performance, quality, and responsiveness of mobile applications.
• Work on bug fixing and improving application performance.
• Perform any other task assigned by line manager

• Initiation of Chargeback, Re-presentment and report to line manager for any discrepancies.
• Perform the chargeback from all Issuing and Acquiring networks on daily basis to avoid any timeframe delays.
• Work with Card Schemes related to Dispute, Chargeback, Re-presentment, Arbitration, Pre-arbitration, Compliances to deliver based on the Payment network’s transaction life cycle.
• Solving all level escalated by the call center for all disputes transaction related to all Card Schemes.
• Perform day to day work related to customer dispute incoming and outgoing chargebacks related to all Card Schemes.
• Ensure all errors in the handling all the dispute and chargeback transactions. • Ensure to control and analysis the loss of the bank and customer from chargeback/disputes.
• Track and ensure timely processing of all the chargebacks life cycle.
• Prepare and submission of all the exhibits, reports and ensure compliance with bank policy for all transaction processing.
• Report immediately on any urgent cases which needs to be fixed to comply with bank operation or fulfill customer needs.
• Learn and Adapt to Operating Regulations set by each International Card Scheme.
• Other Tasks are assigned by Manager.

• Real time transaction monitoring and call follow up, inform and verify with cardholder for new transaction and suspicious transaction.
• Communication with card holder to provide them with preventive measures to protect the safety of using their card online to prevent any fraudulent activities.
• Identify and investigate the methods and processes used in fraudulent activities.
• Develop and implement fraud transaction monitoring rules to detect unauthorize and to prevent any fraudulent transactions.
• Detect, prevent and control card related to fraud losses.
• Develop and redefine procedures to minimize the risk of exposure.
• Recommend to senior level any rules that help to prevent any fraudulent activities.
• Process card transactions and cancel authorization as requested by cardholder.
• Perform Card Operation Block, Unblock, Authorize, Cancel Authorize as requested by cardholder and if any fraud activities.
• Participate in system testing and evaluation to ensure system is working as expected and valued as it is.
• Monitor the related system connection to ensure system is working properly and alert to responsible people for their further actions.
• Provide weekly, monthly, quarterly and yearly report to manager with recommendation.
• Other Tasks are assigned by Manager.

• Real time transaction monitoring and call follow up, inform and verify with cardholder for new transaction and suspicious transaction.
• Communication with card holder to provide them with preventive measures to protect the safety of using their card online to prevent any fraudulent activities.
• Identify and investigate the methods and processes used in fraudulent activities. Detect, prevent and control card related to fraud losses.
• Recommend to senior level any rules that help to prevent any fraudulent activities. Process card transactions and cancel authorization as requested by cardholder.
• Perform Card Operation Block, Unblock, Authorize, Cancel Authorize as requested by cardholder and if any fraud activities.
• Participate in system testing and evaluation to ensure system is working as expected and valued as it is. Monitor the related system connection to ensure system is working properly and alert to responsible
• people for their further actions.
• Provide weekly, monthly, quarterly and yearly report to senior level with recommendation. Other Tasks are assigned by Manager

• Promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product.
• Assisting customers’ in relation with collecting required documents for each product’s application including deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Achieving monthly plan on each assigned product.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and service, and take a prompt action to solve the problem
• Handling other tasks assigned by Manager.