Job Description
• Initiation of Chargeback, Re-presentment and report to line manager for any discrepancies.
• Perform the chargeback from all Issuing and Acquiring networks on daily basis to avoid any timeframe delays.
• Work with Card Schemes related to Dispute, Chargeback, Re-presentment, Arbitration, Pre-arbitration, Compliances to deliver based on the Payment network’s transaction life cycle.
• Solving all level escalated by the call center for all disputes transaction related to all Card Schemes.
• Perform day to day work related to customer dispute incoming and outgoing chargebacks related to all Card Schemes.
• Ensure all errors in the handling all the dispute and chargeback transactions. • Ensure to control and analysis the loss of the bank and customer from chargeback/disputes.
• Track and ensure timely processing of all the chargebacks life cycle.
• Prepare and submission of all the exhibits, reports and ensure compliance with bank policy for all transaction processing.
• Report immediately on any urgent cases which needs to be fixed to comply with bank operation or fulfill customer needs.
• Learn and Adapt to Operating Regulations set by each International Card Scheme.
• Other Tasks are assigned by Manager.
Job Requirement
• Bachelor degree in Finance and Banking or equivalent.
• 3 to 5 years experiences with commercial banks.
• Good understanding about dispute, fraud transaction and chargeback process for CSS and International Card Scheme such as Visa, Master, UPI…
• Have knowledge and experience in VROL (Visa Resolve Online) process and other Card Schemes to raise or response to dispute transactions
• Good understanding of operational risk and regulation in banking sector, CSS and International Card scheme such as Visa, Master, UPI…etc.
• Knowledge and experience with reconciliation and dispute resolution with Card Schemes.
• Good at English and computer literation.
• High degree of self-motivation, high responsibility, hard-working and integrity.
• Flexible, willing to learn, able to work under pressure, good team work and interpersonal skill