• Regular monthly check-ins on overdue accounts – keep updated on all overdue accounts
• Make Calls to Clients with overdue accounts – work closely with PLB branches; attempt to locate & contact clients, primarily over the phone, in order to talk with them about their debts, which includes calling customers at home, at work & on their mobile phones.
• Negotiate Payment Schedules - negotiate payment plans & payment schedules that suit current financial situation while still satisfying the debt.
• Advise Customers - on various payment options. If no payment agreement can be reached, customers are informed of further actions that may be taken to collect overdue debts.
• Maintain Customer Files - keep customer files updated, recording times & dates that contact has been made, noting information that customers have received about their debt.
• Prepare Statements - which will be given to credit departments & other institutions when customers fail to meet their payment agreements or when no payment agreement can be made
• Write Letters - to customers to inform them of their debts. When customers fail to meet their payment obligations & fail to make payment agreements, Collection Officers will write letters to credit agencies, insurance companies, lawyers & customers’ employers to collect debt without the customer’s aid
• Answer Phones - answer incoming calls from customers & other individuals
• Follow up with PLB panel of lawyers – to carry out necessary legal actions to recover debts & loans
• Perform any & all related duties that may be required from time to time

• Monitor Loan Customers to be reviewed in the system and checking the review memo submitted by the branches
• Conduct review assessment
• To check and verify information completeness and accuracy for all credit reviews memo
• To check proper transfer and update of conditions and terms from previous approved Memo to the new review Memo
• To send reminder to branches on overdue reviews and to follow up with branches to ensure prompt review of existing credit facilities
• To assist in the CBC data checking and uploading
• Ensure that deviations from the Bank’s credit management processes/procedures/policies identified are reported to appropriate authorities and adequately addressed
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time.

• Solicits potential and existing clients in accordance with the guidelines stated in the loan policies and procedures
• Prepare/check loan documents (English and Khmer) in accordance with credit approvals including Letter of Offer, Facility Agreement, Hypothec Agreement and Guarantee Agreement etc
• Coordinate/guide/coach and support branch staff to prepare security document/help them to correct mistake
• Liaise with relevant local authorities/panel lawyer to perfect the loan documents
• Monitor and follow up post-drawdown condition with branch compliance with approved terms & conditions
• Prepare internal Loan and NBC report
• Prepare documents for loan settlement
• Check the loan documents upon execution by borrowers and attested by lawyers, which shall include the followings
• All agreements are properly signed including conditions precedent and security documents
• Correct dates are inserted
• Read the memorandum and Articles of Association of the corporate borrower or security provider to determine that the company can borrow or provide the assets as security respectively, corporate authorization and procedures for execution of documents and affixing of company seal
• Corporate seals and personal seals are affixed when required
• Board/Shareholders resolutions (when required) are executed by the proper authority
• Prepare disbursement checklist to ensure the Terms & Conditions is complied
• Ensure safe keeping all the loan securities documents
• Contact customer for insurance renewal, fire and life
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time

• To establish, develop, and maintain strong business relationships with B2B partners
• To close deal with existing and new partnerships by developing engagement business opportunity for them.
• To assist and identify the business opportunity between the bank and partners, which business case can be developed effectively with well supports.
• To assist and review with comments of the partnership agreement with partner to protect the bank’s risk, reputation and benefits.
• To be able to work and coordinate with IT, Compliance, Risk, Finance, Operation and other related departments with all the enquiries for projects.
• To arrange and kick-off meeting with all stakeholders to make sure the project to engage with all parties.
• To assist and monitor the project implementation and execution until the project is ended successfully and effectively.
• To set up, monitor and analyze reports of B2B implemented projects, by outlining the issue for a line manager to establish a strategy and marketing campaign of the partnership service to attract the clients to sign up and do transactions.
• To assist to facilitate the line manager with the launching event with partners to ensure that the partnership service and branding image of the Bank are exposed well and successfully
• To keep up-to-date and explore new possibilities in terms of technology advancement in order to bring back

• Lead the development of the bank annual media strategy, including public relations, CSR, media campaign and crisis communications management
• Build a good relationship with media for potential coverage about the bank
• Develop media content including writing article, press release, video script and other communications materials meant for communicating to the public about the bank’s vision and mission
• Assist in the bank’s event including being an MC, preparing press kit, media invitation, registration, and briefing
• Be a representative for the bank and be able to provide presentation to the public or interview to media when needed
• Develop a clear structure of bank’s spokesperson, ensuring a proper brief prior to media interview

• Assist ongoing service related initiatives/projects/campaign
• Work with stakeholder in order to achieve the assigned work
• Recruit partnership to extend Priority benefit
• Assist Head Priority on assigned task
• Priority and campaign reporting
• Monitor and track bank deposit rates and feedback for ALCO/Treasury
• Conduct customer satisfaction surveys and feedback program
• Assist planning and execute marketing strategy and preparation of marketing work
• Manage/organize/support promotional activities, product launch, information distribution
• Be a contact point of Priority Department
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time

• To be responsible for blank card stock, personalized card with high security manner
• To make sure that process from receiving blank card until card delivered to real cardholder is compliance to security process
• To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
• To monitor card inventory before and after sending card to branches
• To create user manual, procedure, product policy and product feature to implement effectively the card management at branches
• To train bank’s staff card procedure, product policy
• To support and manage bank staff on card stock, card delivery , card usage
• To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
• To manage all related customer data entry into all related system after an application for a new card account is approved.
• To manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
• To manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring
• To manage and execute card management system and other related systems at all angles for card production and card management
• To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
• To be responsible for specific card business project implementation with all related stakeholders.
• To generate and analyse all related management reports for card-related decision making.
• Perform other duties assigned by managements.

• Own the new establishing units/department of CX with strong self-motivation under Retail Banking Division and working with stakeholders including all respective Head, Branch Management, BM, RM, Marketing and various units.
• Propose and drive the new CX initiative across bank network include Full Service Branch, Non-Full Service Branch and various units (applied CX) including alternative channels (IB, Apps, Call Centers).
• Train the trainers related to CX across nationwide on implementing projects.
• Measure the effectiveness, change, and other propose upcoming or adopt new technologies related to CX.
• Require exposure to provinces.

• Follow up and lead to do the standard land price and businesses profile.
• Assess and Analyze the Micro Loan product in the market.
• Train, share, coordinate, and support to branch staff about policies, memos, and guidelines related to loan processing and correction their mistakes and/or errors of completing the loan documents. And contributing good experiences about the loans.
• Follow up the performance and loan quality.
• Monitor and report about loan quality that approved by branch/Micro & MSME Lending Division (always check the client overdue and report to own division).
• Conduct periodic internal controls and check on areas are concerned.
• Facilitate, monitor, and report about the partnership and then monitor the performance of Funding Raising through online and dealing with new potential partners.
• Review credit guidelines and practices with management on an ongoing basis, recommending changes where necessary.
• Review and implement target planning of Micro & MSME Lending Division and relevant departments effectively and in a responsible manner.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Do refreshment to staffs on guideline, procedure, and improve weakness points timely or at least once within 06 months.
• Raise up all lending issues from branches/subordinates and suggest the ways for improving to Deputy/Head of Micro Lending Department.
• Performing other various duties as assigned.

• Promote and sell the financial products (loan and non-loan) to clients
• Help customer by answering questions and responding to any requests
• Collect client information, prepare and submit loan documents for assessment
• Analyze and interpret financial statements of borrower’s business, cash flow, and family status in order to access the repayment capacity and financial soundness of the borrowers
• Conducts sit visit of secure collateral and valuate the collateral value by follow guideline
• Training and Educating the credit rule and policies strictly to borrowers before processing the loan documents
• Network to improve the presence and reputation of the branch and company
• Performs other various duties as assigned