• Acquire new customers
• Promote Housing loan to existing and new customers
• Identify and/or assess potential customers through collecting, analyzing and developing appropriate information necessary for loan assessment and write up credit memo
• Assist to recover bad debt of the branch
• Achieve sale target and comply to RAC policy
• Maintain and provide good service to clients
• Build good relationship with partners
• Prepare loan report for supervisor and/or manager
• Perform any other related duties that Management may require from time to time.

• To achieved the Car loan and P-loan yearly target that provided by bank
• Respond to collect the supported doc, site visit the residential working place and business premise, and prepare memo then submit to RLC for approval
• Initiate and establish business relationships with auto dealers, distributors, agents, and corporate partners etc. for referrals of customers to the Bank for financing under approved consumer credit product programs and convince them to become our partner by signing MOU. Such relationships will cover new and used cards, civilian, commercial vehicles and corporate companies etc…
• Quickly report the issues and problems arising from the referral arrangements to direct supervisor for any action so as to ensure the continuation of such relationships.
• Make regular calls and visits to dealers and cooperate partners to nurture and sustain dealer relationships.
• Assist to recover bad debt of the branch.
• All other duties and matters ancillary to the above that Management may require from time to time.

• Assist ongoing service related initiatives/projects/campaign
• Work with stakeholder in order to achieve the assigned work
• Recruit partnership to extend Priority benefit
• Assist Head Priority on assigned task
• Priority and campaign reporting
• Monitor and track bank deposit rates and feedback for ALCO/Treasury
• Conduct customer satisfaction surveys and feedback program
• Assist planning and execute marketing strategy and preparation of marketing work
• Manage/organize/support promotional activities, product launch, information distribution
• Be a contact point of Priority Department
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time

• To grow and maintain portfolio of deposit individual clients through building strong relationships with prospects, networking and by providing proposition and advisory for commercial banking clients on their Cash Management.
• Proactively cross sell all other products within the Bank including various types of commercial banking product and service.
• Procure new business through customer acquisition and manage relationships with existing customer
• Provide sound financial advice and dispensing customized solutions in alignment with the bank's standards and industry regulations
• Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution
• To work closely with internal stakeholders including Treasury and Operations Teams to ensure the portfolio meets planned revenue and volume projections.
• Resolve complaints and issues efficiently and in a timely manner.
• To assess and manage the potential risks by performing customer due diligence in compliance with all statutory and regulatory requirements as well as the Bank’s internal procedure manuals.
• Perform other tasks assigned by line supervisor

• Support branches to drive growth in the bank's products and services, especially to support branches to grow the deposit & Non-Loan targets by buildup networking/pipeline/potential Business owner’s across region.
• Ensure that all branches under own region are profit, grow banking business from year to year, and maintain good loan quality.
• Mentor, coach and support Branch Managers, helping them to be successful and fulfilled producers and leaders.
• Provide leadership, accountability and support to Branch Managers in completion of the annual Branch Assessment and Planning Tool.
• Manage the sales and service operations.
• Manage Loan Quality consist of controlling collection and default solving.
• Support the branches evaluate and process MSME/SME loans.
• Coordinate effective staff coverage within assigned region.
• Plan, organize and deliver effective regional meetings and other training as necessary.
• Reduce error and improve audit finding.
• Maintain effective, positive relationships with branch managers and other staff by consistent in-branch visits, phone calls and email correspondence.
• Perform other duties as assigned by Executive Management.

• To be responsible for blank card stock, personalized card with high security manner
• To process blank card receiving until card delivered to real cardholder is compliance to security process
• To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
• To check card inventory before and after sending card to branches
• To support and manage bank staff on card stock, card delivery , card usage
• To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
• To enter customer data into all related system after an application for a new card account is approved.
• To prevent NRI, and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
• To monitor transaction fraud, merchant fraud, cardholder and employee fraud
• To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
• To join card business project implementation with all related stakeholders.
• Perform other duties assigned by managements.

• Brainstorm new creative concepts and designs following the bank’s corporate guidelines.
• Conceptualize and create all collateral materials of bank including brochures, leaflet, promotional material, short video or animation and so on.
• Design across all digital assets, eg, advertising, electronic newsletters, banners, social media and other digital media.
• Develop marketing and communication material in supports for the marketing campaigns
• Perform other related duties which will be assigned by Head of Department.

• Lead the development of the bank annual media strategy, including public relations, CSR, media campaign and crisis communications management
• Build a good relationship with media for potential coverage about the bank
• Develop media content including writing article, press release, video script and other communications materials meant for communicating to the public about the bank’s vision and mission
• Assist in the bank’s event including being an MC, preparing press kit, media invitation, registration, and briefing
• Be a representative for the bank and be able to provide presentation to the public or interview to media when needed
• Develop a clear structure of bank’s spokesperson, ensuring a proper brief prior to media interview

• To be responsible for blank card stock, personalized card with high security manner
• To make sure that process from receiving blank card until card delivered to real cardholder is compliance to security process
• To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
• To monitor card inventory before and after sending card to branches
• To create user manual, procedure, product policy and product feature to implement effectively the card management at branches
• To train bank’s staff card procedure, product policy
• To support and manage bank staff on card stock, card delivery , card usage
• To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
• To manage all related customer data entry into all related system after an application for a new card account is approved.
• To manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
• To manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring
• To manage and execute card management system and other related systems at all angles for card production and card management
• To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
• To be responsible for specific card business project implementation with all related stakeholders.
• To generate and analyse all related management reports for card-related decision making.
• Perform other duties assigned by managements.

• Own the new establishing units/department of CX with strong self-motivation under Retail Banking Division and working with stakeholders including all respective Head, Branch Management, BM, RM, Marketing and various units.
• Propose and drive the new CX initiative across bank network include Full Service Branch, Non-Full Service Branch and various units (applied CX) including alternative channels (IB, Apps, Call Centers).
• Train the trainers related to CX across nationwide on implementing projects.
• Measure the effectiveness, change, and other propose upcoming or adopt new technologies related to CX.
• Require exposure to provinces.