• Develop, prepare and monitor an annual IT audit plan
• Establish and design the audit program, methodology, and procedures
• Manage and lead the IT Audit team for both quality & quantity to meet the audit objective
• Management of the audit engagement within the timeframe to results of effectiveness and efficiency.
• Determine the audit scope, objectives and address high-risk areas and minimize the internal control gap.
• Perform reviews of IT management policies and procedures/guidelines and other SOPs such as change management, business continuity planning/ disaster recovery, and information security and compliance with the regulations to ensure that controls surrounding these processes are adequate and in place.
• Contributes and strengthens the IT Governance, Risk management, IT controls environment, IT security management to the Bank.
• Implement the audit execution/spot follow-up over the audit activities and performance.
• Discuss the audit reports, critical matters are identified, meeting with the related management/business owner team for specific issues as necessary.
• Support/train/coach the audit team on the audit knowledge/new tool and technique to ensure audit process; control management; scope and technique are coved.
• Frequently Review and update audit methodology, program, and documents as needed to align with the current PBL’s business.
• Provide training to staff and ensure that staff is staying up-to-date on the developments
• Constant improvement of audit performance through assessing the capacity of the team to provide training/refreshment/coaching on audit technique and methodology to improve to archives good quality as well as efficiency.
• Encourage and promote a collaborative and transparent working culture.
• Other ad-hoc tasks assigned by HIA.

• Identify and apply innovative technologies to maintain and update existing middleware environments.
• Working with related IT Managers to establish the technical roadmap of middleware services infrastructure, software deployments/upgrades, software patching cycles, disaster recovery, monitoring, and resource planning.
• Installation, configuration, backup, and recovery of Middleware environments.
• Manage and administrate SSL certificates.
• Work with the MIS team in developing middleware configurations based on requirements.
• Create and maintain documentation for middleware installations, changes, and upgrades.
• Coordinate with vendors and support team on problem resolution, design issues and upgrades.
• Troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance and functionality.
• Develop and implement strategies for migration, consolidation, and upgrade of middleware components.
• Evaluate system architecture and make recommendations as required.
• Develop and implement standard processes for installation, maintenance, and enhancement of middleware environments.
• All other matters are ancillary to the above and to perform any other related issues that management may require from time to time

• Supervise and oversee all technology operations in Back End, Digital & Web Development team and evaluate them according to established goals
• Analyze the business requirements by incorporating all departments to determine their technology/applications needs by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements
• Assign and monitor work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implement quality control and review systems throughout the development and deployment processes
• Show technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
• Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts
• Exercise broadly delegated authority for planning, directing, coordinating, administering, and executing both routine and complex technical elements of technical operations
• Manage analysis and approval of new code through security and performance gates designed and developed for feature-complete software. Be an advocate for security and performance standards in the bank
• Manage operational aspect of production and development servers, including developing, training, and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation, scheduling, and more
• Work within IT, cross-functionally and with vendors, to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements
• Identify trending gaps or issues in day-to-day performance of all applications and components by active monitoring, alert management, reporting, and process reviews
• Maintains issue tracking and documentation systems and provides reporting that ensures proper tracking and visibility of issues and projects
• Identifies technical and process improvement opportunities and socialize/advocate to get them implemented
• Maintains accurate program estimates, timelines, project plans, and status reports
• Possess expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools
• Possess high-level understanding in the areas of application programming, content management systems, API, databases, and system design
• Provide process improvement recommendations based on best practices and industry standards
• Resolve conflicts by demonstrating leadership and appropriate decision-making competencies
• Responsible for complex technical management coordination with multiple vendors and staff
• Oversee and follow up on the ongoing project management and resources
• Preserve assets by implementing disaster recovery and back-up procedures and information security and avoid unplanned down
• Develop process improvements for increased efficiency, cost effectiveness, and improved productivity

• Promote and sell the financial products and service to clients
• Liaise and build good cooperation with local authority, partner, and all stakeholder
• Help customer by answering questions and responding to any requests
• Solicits potential and existing clients in accordance with the guidelines, policies, and procedures
• Collect client information, prepare and submit loan documents for assessment
• Analyze and interpret financial statements of borrower’s business, cash flow, and family status in order to access the repayment capacity and financial soundness of the borrowers
• Conducts sit visit of secure collateral and valuate the collateral value by follow guideline
• Training and Educating the credit rule and policies strictly to borrowers before processing the loan documents
• Set up the plan with CCO, and BM for loan disbursement projection as monthly, quarterly and annually basis
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Closely monitor and follow up the borrowers on their business change or any problems then report to direct supervisor for taking early action on time. Ensure the loan repayment with 100% and on time follow up
• Performs other various duties as assigned

• Prepare legal document and submit to HQ for checking.
• Make appointment with lawyer for customer acceptance
• Review and re-check Loan Agreement, Hypothec Agreement, legal document, and Collateral/Security Documents before sending to authority/panel lawyer
• Controlling and monitoring Credit Committee Loan minute approving which send by Senior SME Lending Support at Head Office.
• Help Branch Manager to share Memo, guideline, and follow up with users to ensure that they are compliance
• Maintain customer information confidentiality.
• Recording and tracking client’s Collateral information into core banking system.
• Safe keeping all client’s documents such as Client Information, Loan Document, and Collateral/Security Document by following policy and procedure.
• Coordinate related works with Credit Admin HO.
• Coordinate with Credit Admin HO to monitor the expiration of insurance policies and renew the fire and life insurance.
• Others task as assign by supervisor.

• Monitor Loan Customers to be reviewed in the system and checking the review memo submitted by the branches
• Conduct review assessment
• To check and verify information completeness and accuracy for all credit reviews memo
• To check proper transfer and update of conditions and terms from previous approved Memo to the new review Memo
• To send reminder to branches on overdue reviews and to follow up with branches to ensure prompt review of existing credit facilities
• To assist in the CBC data checking and uploading
• Ensure that deviations from the Bank’s credit management processes/procedures/policies identified are reported to appropriate authorities and adequately addressed
• All other matters ancillary to the above and to perform any other related duties that Management may require from time to time.

• Promote saving, current account and deposit products.
• Assist planning and execute marketing strategy and preparation of marketing work.
• Manage/ organize/ support promotional activities, product launch, information distribution
• Oversee/ manage the servicing of customer accounts
• Cross sell other banks products-remittances, retail loans.
• Provide solution to customer’s financial needs.
• Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
• Assist in ongoing service related initiatives/projects
• Ensure staff is handling branch/customer inquiries in professional manner
• Monitor and track bank deposit rates and feedback for ALCO/ Treasury.
• Conduct customer satisfaction surveys and feedback program
• Cooperate with marketing officer to sell the bank’s product and services to the public.
• All other matters ancillary to the above and to perform any other related duties that management may require from time to time.

• Take the lead in promoting Company’s products and services to potential clients and local authorities.
• Liaise and build good cooperation with local authority, partner, and all stakeholder.
• Study to understand policy, procedure, and guidelines related to providing and collecting loans, and guide credit officer regularly.
• Assess local market conditions and identify current and prospective sales opportunities for Loan and none loan services.
• Train Micro Business Loan Officer how to inspect and analyze record and attitude of loan application in order to ensure that such borrowers are truly adequately qualified for loan, as stated in the loan policy, and that they can perform all requirements for loan security.
• Take part with Micro Business Loan Officer in explaining and educating the loan application about the credit policy and procedure in a way that the loan applicants are aware that the loan including principal and interest shall be repaid regularly according to the schedule in the loan contract.
• Review all loan documents which a Loan officer has made in order to ensure good, clear, accurate, and adequate implementation of the credit policy and guidelines of the higher management before submitting them to higher management for approval.
• Monitor and follow up customer repayment reports daily. In cases where there is a customer later repayment, it is necessary to arrange a Micro Business Loan Officer responsible for accessing the client's residential or business premises so that they can study and solve the problem in a timely manner, avoiding the debt being a serious debt.
• Participate in staff performance appraisal under its direct supervision.
• Advise Micro Business Loan Officers to be aware and take responsibilities to monitor the situation and the borrowers and properties mortgaged, at least once within 6 months.
• Day-to-day manage Loan Officers at the branch by follow up the individual staff Performance, Identify the Training need, provide supporting to improve their performance, and participate of the capacity building.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Approve the loan by given authorization.
• Review loan reports and others.
• Perform other duties assigned by superiors.

• Market bank products to individuals and firms, promoting bank services that may meet customer’s needs.
• Prospect new clients and assist them for loan application.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Conduct loan appraisal, collect detailed information (personal, business, and guaranties), and arrange to open new loan account.
• Prepare and execute loan application/credit memo.
• Monitor/follow up customer repayment daily and solve later repayment in a timely manner, avoiding the debt being a serious debt.
• Assess local market conditions and identify current and prospective sales opportunities for Loan products and others banks’ products & services.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Performs other various duties as assigned.

• Propose, plan and execute marketing strategies
• Promote Bank Products for both loans and deposits
• Liaise with potential clients and depositors
• Process loan and write up credit memo
• Assist to recover bad debt of the branch