Job Description
• Main Responsibilities:
o Assesses training and development needs through surveys, interviews, focus groups and communication with managers, instructors and customer representatives.
o Creates, organizes, plans, and presents various forms of onboarding, orientation and skill training for employees and customers.
o Develops unique training programs to fulfill workers specific needs to maintain or improve job skills
o Creates and/or acquires training procedure manuals, guides and course materials
o Present training and development program using various forms and formats including group discussion, lecture, simulations and videos.
o Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
o Assesses training materials prepared by instructors
o Evaluates program effectiveness through assessments, surveys, and feedback
o Maintains knowledge of the latest trends in training and development
o Prepares and implements training budget, maintains records and reports of expenses
o Performs other related duties as required.
Job Requirement
• Education
o Bachelor/Master degree in Human Resource Management
o Experience
o At least 3 years experience in managing HR Department.
o Experience of facilitating the HR management service in a large organisation or company.
o Skill
o Strong communication skill and high level of English
o Strong in leadership and management
o Strong communication and influencing skills
o Be team leader and willingness to work within the adaptive work environment
o Adept with a variety of multimedia training platforms and methods
o Ability to evaluate and research training options and alternatives
o Ability to design and implement effective training and development