• Assist in developing/updating processes, guidelines and work plans for producing timely high quality financial performance analyses and reports for management and branches;
• Develop/update report template to fit with business/operational changes and management requirements and add value to the company;
• Verify branches’ monthly and quarterly financial performance reports to ensure high quality reporting;
• Assist in producing quarterly financial performance analyses and highlight branch improvement areas for managerial review;
• Produce ad hoc financial performance reports and analyses as required and deemed necessary by other departments;
• Prepare responses to all queries about financial performance reports and analyses and submit for managerial review;
• Develop/update training materials on financial performance reporting and analysis to train/refresh all provincial office heads/deputies, branch/deputy managers and selected branch staff;
• Supervise, support and coach all accountants so that they have enough ability to perform the job.
• Aim to achieve high quality results and to strengthen Amret’s high performance culture.

• Updating the current enterprise architecture platform of backend services and core system to update and maintenance the key enterprise architecture, and propose follow industry standard, and related integration including SSO and other ingration with backend services;
• Developing enterprise application architecture blueprints, solution diagrams, technology stack & integration mapping at an organization level;
• Documenting and architecting of Information (App and Data) and Technology;
• Assist the design of an architecture landscapes of the organization;
• Following the guiding principles, governance structures related to the selection of architectural components;
• Evaluation of technologies, solutions, and defining best practices architecture;
• Ensures enterprise architecture principle, resuability, modularity, ease of use and security with high quality application performance, availability, scalability and integrity;
• Managing complex technical requirements across multiple systems and domains in a multi-team technology organization;
• Resuming the current design architecture and defining the implication validation of the changes, new project impacting to architecture;
• To contribute to the technology strategy for the enterprise architecture platforms, including the adoption of new tools, procedures and initiatives;
• To minimize operating risks in across multiple systems and domains environments.

• Responsible for translation business requirements to technical documents in accordance with agreed templates;
• Manage all configurations and developments in the Core Banking System;
• Conduct a fully tests to ensure the correctness before delivering to system integration test;
• Ensure high quality and timely delivery of multiple configurations/developments in accordance with related project plans with a team;
• Assist Manager of Core Banking System in maintaining, optimizing, updating, and documenting all aspects of core configuration/development and third party interface;
• Working with BA and data teams to enhance end user experience and client insights;
• Responsible to make sure the long-term solutions are provided within the SLA on the Core Banking System;
• Proactively seek opportunities to improve and enhance the efficiency of core development and related interfaces through innovative and improved software development;
• Develop, implement and document systems, the internal methodology, processes and procedures, for software development adhering to ISO and standards.

• Implement and report on non-production systems and service operations (Mobile Banking, Staff App, ATM Switch, related reporting system), processes and procedures, problems, incidents;
• Monitoring and maintenance services, Mobile Banking, ATM Switch and reporting system KPIs, and report on exceptions and corrective actions initiated;
• Troubleshoot problems and propose solutions for issues related to production of above systems, validate with respective manager before applying the validated solution;
• Provide 2nd level technical support and collaboration with 3rd level support having internal development team and vendor of above systems to resolve issues based on agreed internal and external SLAs;
• Good customer services to L1 and business users with highly accountability to the respected assigned tickets.

• Plan, organize, monitor and control on all aspects of quality assurance for all projects, including system integration testing;
• Manage team to ensure a test plan and scripts are covered all business requirements and all test results are met with standard exit criteria;
• Manage team to design, develop, and implement of test automation framework;
• Develop governance and standards for quality assurance organizations and publish metrics for continuous improvement and development;
• Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Analyze and validate the new request for new service catalogs, and enhancements in Service Now;
• Lead on coordinate for Service Now enhancement for BAU consultant build and demonstrating to requesters;
• Managing vendor for resolution of the Service Now incidents;
• Coordinate daily deployments of all applications into production by ensuring that all prior-process and sign-off documenter were completed and delivered (attach in Service Now).

• Develop and conduct E&S assessments and prepare E&S highlight reports for publication and dissemination;
• Monitor E&S development and consult external actors to keep E&S indicators, policy and procedures updated;
• Initiate Social Responsibility Program linkages with other actors and put forward proposals to E&S Committee and senior management for their consideration and selection;
• Represent Amret as a member of the Social Performance Task Force to learn about the developments, the best practices, and update E&S Committee and senior management on must-do steps for being successful E&S;
• Facilitate with lenders to ensure that Amret is well implementing Client Protection Principles (CPP) and Exclusion List;
• Analyze and conduct market survey & intelligence to be aware gaps between existing methodology guide and implement with situation change;
• Disseminate the Credit Risk Methodology to staff to ensure they understand the concepts and condition to implementer properly;
• Cooperate with related departments in identifying and developing systems and training methodology guide to ensure smooth and timely product launch activities with risk mitigation;
• Follow up and support staff to ensure proper implementation of policies and application of methodology guidelines and collection of feedback for better to modification.

• Develop work plan for service delivery team;
• Manage day-to-day operation of service delivery and team performance;
• Manage and monitoring on the escalation process to next level support;
• Manage and monitoring of the response and resolution SLA on incident and service request to ensure meet with agreed SLA;
• Prepare internal control report that align with key risk indication;
• Measurement of team work and customer satisfaction report;
• Helping service delivery team with problem solving to ensure effectiveness and efficiency of working;
• Analyst the root cease of incident in order to provide solution and moving to next level support;
• Troubleshooting and provide correct analyst action;
• Follow up with customer to identify area of improvement;
• Drive and manage proof-of-concepts for automating T24 services and submit results to Deputy/Head of department and other related stakeholders for validation;
• Coordinate with Application Development and Application Support units on release management and code/application promotion ensuring accurate and timely deployment;
• Manage the installation of patches and T24 version upgrades, maintaining the system at the correct version level based on product feature offerings, and issue resolution needs;
• Develop daily, weekly, monthly reports in order to produce more productivity of service delivery team;
• Develop service request and process flow enhancement to provide better customer experience.

• Innovatively design User Experience and User Interface (UX/UI) including process flows, information architecture, wireframes, storyboards, and assets preparation;
• Work closely with digital product team to analyze new digital products requirements to ensure UX/UI design are met with requirements and provide best customer experience and satisfaction. Conduct user usability testing, stakeholders interview to obtain creative feedback for design adjustment/finalization;
• Collaborate with related stakeholders throughout the design and development process to successfully go from initial products development stage to official launch and be able to deliver based on project timeline;
• Prepare proposal and present the designs to management and various stakeholders;
• Prepare the design documents to provide to development teams for implementation;
• Lead/execute UAT on the UX/UI part before moving to production;
• Create and maintain design guideline for all the digital products to ensure consistency across platform;
• Frequently collecting feedback from branches, clients, stakeholders for existing products design improvement and up to date with the market trend.

• Understand HR processes and able to recommend the HR reporting or dashboard that require for HR operation;
• Understand the HCM system in order to compile HR data and matrices as well as payroll input;
• Design and develop reporting tool as well as dashboard per business requirement;
• Provide HR report and data analysis to management for decision making;
• Manage HR reports as monthly, quarterly, yearly and work with related team to consolidate those reports and on time submit to relevant stakeholders;
• Run regular management control over HR data and reports issues to be corrected;
• Collect related data from external market and analyze their practices for making recommendation to management;
• Contribute to system decision making, scoping, arranging HCM project in support of the overall HR strategy;
• Participant in various HR projects and delivers the source data for the analysis in the project;
• Perform audits on HR processes and documents, including hiring, termination of service, and payroll administration, when required;
• Others task as assigned by line manager.

• Provide guidance and input on business unit restructures, workforce planning and succession planning;
• Drive branch network recruitment and E2E hiring process;
• Coordinate process and consolidate result of performance discussion to ensure fairness, alignment with business objectives, and performance curve;
• Provide performance management guidance and participate with line management to implement staff performance recognition program;
• Work in collaboration with L&D to identify gap analysis on staff skills and training in order to improve staff capacity, and enhance high performance;
• Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines;
• Lead retention intervention and conduct exit interview;
• Conduct employee engagement to understand about staff feeling, career interest, and business challenge and performance;
• Analyze information and feedback regarding to people or business issue and work with concern management to find proper solution;
• Validate documents and information on staff loan process, data validation in ESS, create new staff information in HRIS;
• Monitor and consult on labor law to branch management, liaise with labor inspection to ensure legal compliance;
• Ensure that all regions and branches are fully complied with Cambodia Labor Law / related regulation;
• Oversee market change related to benefit and business status;
• Create regular reports including weekly plan and achievement, monthly reports, and data analysis.