• Responsibilities:
o Lead the collection of health data provided by panel clinics/hospital network in Cambodia, ASEAN and US and then analyze them for healthcare product development to meet current healthcare trends in the contemporary market with a sense of financial soundness and reasons;
o Conduct periodic healthcare experience-study surveys twice a year to inform the digital healthcare product development to meet current market needs and trends;
o Regular communication with current panel clinic and hospital network members to collect healthcare inputs and also to present them the new healthcare trends in each market based on findings;
o Communicate with insurance partners to get inputs for digital healthcare development with extra personal and life protection at the affordable cost;
o Negotiate with panel clinic and hospital network and insurance partners on digital healthcare pricing plan design change;
o Support complex health and welfare studies on a variety of issues including health equity, litigation support, and workforce analytics;
o Present costs and benefits of healthcare findings as well as present to them the healthcare solutions that offer healthcare benefits to their employee and cost-saving HR management.
o Pethyoeung Development and Others
o To give feedbacks/inputs for the business growth of Pethyoeung and its affiliated businesses;
o To complete additional duties as assigned by line supervisor and CEO during the contract (occasional only).

• Responsibilities:
o Be a focal contact person to customers for all inquiries of the use of Pethyoeung e-Health ID App on all customer centric communication channels of Pethyoeung;
o Be a focal contact person to customers for any inquiries of digital health services of panel clinics/hospitals, specialists, locations and appointments to clinics/hospitals;
o Provide responsive support to customers of any user experience problem (Pethyoeung e-Health ID App usage and access to digital health services from clinics/hospitals);
o Build good relationships with panel clinics/hospitals and support them to ensure the provision of good care to end-patients and customers using the healthcare services of clinics/hospitals;
o Coordinate with panel clinics’ physicians to provide good digital healthcare experience to their end-patients and customers;
o Listen to and collect customer feedback daily and weekly to which is referred to enhance user experience for excellent customer services;
o Develop weekly, monthly and annual reports to be submitted to line supervisor;
o Work with Pethyoeung’s Digital Service Team to support social and digital marketing activities to raise awareness and user experience on digital healthcare services offered by panel clinics/hospitals of Pethyeoung;
o Join regular marketing live activities of Pethyoeung and its digital healthcare services on social and digital channels as agreed schedule and time slots;
o Need to go out and meet customers in person for customer service and support as needed if the digital service does not work well with customers.
o Pethyoeung Development and Others
o Provide inputs earned from daily work to support the improvement of customer’s access to healthcare service experience;
o Sacrifice time for Pethyoeung’s digital healthcare service development as requested;
o Complete additional duties as assigned by the line supervisor during the contract;

• Responsibilities:
o Conduct literature review and do brainstorming idea of daily, weekly and monthly list of preventative health content pitch with health content editor/line supervisor;
o Conduct research and literature review on the approved health content pitches for accurate and trusted content development for preventative health awareness and education for Pethyoeung platform;
o Contact and interview health experts, panel hospitals’ medical doctors for preventative health content development of the approved health content pitches;
o Coordinate with guest speakers for preventative content talk shows and interviews for weekly and monthly health programs of Pethyoeung for social media and digital channels;
o Manage the assigned social media platform of Pethyoeung and its affiliated entities as assigned by line supervisor;
o Support producing branding materials of Pethyoeung business and its affiliated entities as assigned by line supervisor;
o Act as a media contact person of the company for the media events;
o Respond to healthcare inquiries from patients/consumers on social media channels per SLA set;
o Refer healthcare inquiries for patients/consumers to Digital Service and Sales Officer for good customer experience in accessing to healthcare services (online & offline).
o Pethyoeung Development and Others
o To give feedbacks/inputs for the business growth of Pethyoeung and its affiliated businesses;
o To complete additional duties as assigned by line supervisor and CEO during the contract (occasional only).

• Responsibilities:
o Take responsibility in managing and executing digital healthcare business plan of Pethyoeung per business objectives set;
o Lead execution of digital marketing and sales campaigns, including SEO/S4EM, e-mail, marketing database, e-commerce platforms, social media and display advertising campaigns;
o Lead and supervise the development of digital content productions, branding and promotional materials of Pethyoeung and its digital healthcare services to meet its brand guideline and standards for digital marketing and sales campaigns;
o Manage the Digital Service and Sales Team to execute digital healthcare campaigns per agreed action plan, schedule and deadline;
o Manage the Digital Service and Sales Team to respond to all customers’ inquiries efficiently, on-time and in a responsive manner at all time;
o Manage and supervise the right and good creative digital content production and formats for the right digital tools and media channels with no deadline compromising;
o Work with the team and line supervisor to develop new and creative growth strategies;
o Create and conduct digital marketing campaign experiments and conversion tests;
o Identify digital trends, insights and optimize spent and perform based on insights;
o Utilize analytical ability and skills to evaluate end-to-end customer experience across multiple channels and customer touch points;
o Navigate emerging digital marketing tools and provide insight and thought leadership and perspective for adoption where necessary;
o Measure and report the performance of all digital marketing campaigns and do assessment against goals (ROI and KPIs) for informed leadership
o Pethyoeung Development and Others
o Provide inputs earned from daily work to support the improvement of customers’ access to healthcare service experience;
o Sacrifice time for Pethyoeung’s digital healthcare service development as requested;
o Complete additional duties as assigned by line supervisor during the contract.