Job Description
o Lead, develop and coach a growing team of local HR Personnel.
o Report to Group HR Manager.
o Be the primary point of contact for all employees in our respective entity with respect to HR matters.
o To understand both the Country & Company’s cultures and labour laws and practices governing the local country employment act.
o Provide expert HR advice to employees & managers on Company’s policy and procedures .
o To establish and maintain good working rapport with the local country Workers Representative on industrial relations so as to ensure smooth working relationship and cooperation from both workers and their Representative.
o Responsible for the delivery of a leading employee experience through effective HR strategies and partnerships.
o Integrate and partner with HR colleagues in the Recruiting, Learning & Development, Compensation, HRIS, and HR Programs teams to implement solutions for a scaling business.
o Based on data and insights, assist HR Manager in developing and driving tactics to improve the experience people have working at our Company.
o Support local payroll for assignments and secondments.
o Manage and facilitate organizational design, survey action planning, visioning, and team building that support change and growth .
o Source and recruit talent in a highly competitive talent market and achieve strategic hiring goals.
o Provide an efficient and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of candidates.
o Communicate effectively with the interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management.
o Analyze and benchmark market data to assess competitiveness of compensation programs.
o Work together with HR Colleagues to handle Work Permit & Immigration Issues for Expats.
o Work with HR Manager to revise HR policies, procedures and practices to ensure compliance, enhance the workplace and promote the company culture.
o Think of out of the box ways to excite, engage and inform employees .
o Define internal communication best practices to help us better reach and engage our employees.
o Improve upon existing communication channels and practices.
o Provide support for the employee experience throughout the employee lifecycle (on boarding, transfers, performance cycles, leaves of absence and off-boarding).
o Conduct exit interviews with departing employees to gather insights and routing their questions to the correct partners.
o Strategic Planning & Leadership
o Develop effective strategy for the HR team, adapting to our changing needs as we scale our business and team.
o Provide strategic business partnership, thought partnership, and coaching to managers and leaders of the organization .
o Continuously evaluate effectiveness of compensation programs, innovating and recommending changes to maximize the effectiveness of our investment in total rewards.
o Assist Group HR Manager to develop an Employee Relations (ER) framework, including strategies and proposals to drive continuously improving ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization.
o Case Management
o Addressing employee issues, complaints, and investigations working in partnership with other Human Resources, Legal, and other compliance related teams.
o Ensures cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Company culture, policies, and appropriate local laws.
o Provides oversight to or personally leads employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation.
o Counsels HR and business leaders on ER issues, trends and risks to foster sound business decisions.
o Review and refresh training offerings depending on company needs and external regulations.
o Develop, socialize and rollout ER processes, approaches, guidelines, practices and operating procedures.
o Ensure that optimal decisions are made by leaders, Talent Partners and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy.
o Develop and conduct training to leaders, managers, employees, Talent Partners and other stakeholders.
o Maintain an organized case management system; Ability to run analytics and metrics and produce dashboards.
o Collect, analyze, interpret and make recommendations on ER related data.
Job Requirement
• 5+ years Human Resources experience.
• People Management experience including building, leading, and evolving performing teams.
• Exceptional employee service skills/focus and the ability to handle sensitive matters with tact and diplomacy.
• Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action.
• Proven ability to perform in fast-paced, agile environment.
• Ability to operate a high level while managing ambiguity.
• Ability to interact with all levels of a professional organization.
• Strong attention to detail and accuracy.
• Demonstrated project management/change management experience.
• Communication, interpersonal, relationship building, consulting, teamwork and leadership experience.
• Experience managing multiple projects simultaneously and working autonomously.
• Experience helping global organizations scale.
• Experience working with or in support of diverse communities.
• Ability to work independently being remotely managed.
• Self-starter and fast learner requiring minimal direction on a day to day basis.
• Experience in the design, development and implementation of compensation programs.
• Payroll and accounting experience.
• Hands on position, you will roll up your sleeves every day in this team.
• Possess strong sense of urgency in driving projects to completion.
• A good sense of humor.
• Strong in Excel, Powerpoint, Word.
• Able to speak English, Mandarin & Khmer.
