• Work closely with Branch Managers and Regional Managers on staff retention, staff engagement, disciplinary action and transfer processes.
• Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines.
• Implement succession planning, and talent management processes ensuring accuracy and consistency of information with fair and efficiency.
• Oversee the implementation of code of conduct, corporate culture and value.
• Deal with retention intervention and conduct exit interview when required.
• Conduct employee engagement to understand about staff feeling, career interest, and business challenges and performance.
• Offering counseling services to employees.
• Liaising between employees and management.
• Managing employee complaints.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Analyze information and feedback regarding to people or business issues and work with concern management to find proper solutions.
• Oversee market change related to benefit and business status and update to Head of HR.
• Other tasks assigned by Head of HR.

• Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
• Lead projects from requirements definition through deployment, identifying schedules, scopes, charter, budget estimations, and implementation plans, including risk mitigation
• Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
• Develop and maintain partnerships with third-party resources, including vendors and researchers
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

• Analyze the design of technical system and business models.
• Utilize the IT data for business insights
• Collaborate with team member to understand the challenges and provide the appropriate technology solution
• Able to work on tight schedule and deliver within the stipulated timeframe or SLA agree/established with stakeholders and within approved budget allocated
• Assists in developing full-scale project plans and associated communication documents adhering to SDLC guideline, Project & Quality Management Framework, Process & Compliance
• Ensure IT related projects are updated and submitted to respective stakeholder timely
• Accomplishes financial objectives by forecasting requirements, analyzing variances, initiating corrective action and preparing/plan and IT budget
• Evaluates and balances the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs.
• Conduct post implementation review for each project undertaken for further improvement
• Participates in developing strategic plans for systems/applications development for the FTB Bank.
• Ensure all information related to the project are completed, are kept securely and data is recorded and accurately
• Provides recommendations on new or enhanced systems, software, upgrades and modifications.
• Be a good minute taker of meetings are required for IT department, IT projects and IT management meetings
• Contributes to team effort by accomplishing related results as needed

• Design, review and implementation of relevant HR policies, processes, practices and tools aligned with the bank’s strategy.
• Contribute to the development of a collaborative high performing by support in setting clear work objectives, assessing performance by KPI, providing feedback, and development & coaching to build employee capability
• Act as a Key Communicator with all Managers/Heads for closely tracking Performance KPI on-time and support on any inquiries with KPI data entry in the system and SMART setting.
• Manage complex workplace people issues including grievances, performance improvement, conduct and other investigations, disciplinary matters to build a harmonious and productive working environment
• Communicate and introduce to management team on new projects.
• Work closely with line managers for identifying potential key roles / jobs to determine need of successors, and identify current incumbents in key positions.
• Work closely with line managers to identify and approve high potential candidates who will go through the succession planning program, based on experience and competencies.
• Assess skills and experiences required for unmatched critical positions, look for alternatives within other Function, and report output to line managers.
• Address performance issues in a proactive and timely manner in order to resolve them before they become significant
• Conduct studies of compensation practices and market rates, analyzing internal and external pay equities, making recommendations for specific changes and/or general adjustments.
• Ensure the data and operation on HRIS accurate and reliable
• Perform other related duties as assigned

• Operate and lead to acquire new business and manage exiting customers to achieve the business target.
• Develop new strategies to improve client satisfaction.
• Build positive and productive relationships with clients for business growth. Understand customer needs and develop plans to address them.
• Cross sell bank product to optimize the revenue.
• Identify and maintain good relationship with key internal and external contacts and influencers to help drive business growth
• Work collaboratively with all relevant internal team members to offer highest service quality to customers
• Ensure that the highest quality of service is offered in the VIP premises at all the time. Ensure that client requests and complaints are handled timely and accurately.
• Maintain up-to-date knowledge about company products and services.
• Champion the implementation and sustainability of the VIP Service Proposition.
• Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment.
• Ensure full compliance with the bank’s policies and procedures
• Other tasks assigned by the management

• Set up credit card team and implement of credit card operation including the development of credit card policy, process, procedure and UAT testing.
• Manage the organization’s corporate purchasing card program such as the issuance, renewal, and modification; cancellation, records retention, and distribution lists; compliance issues and customer service.
• Develops and implement marketing plan to drive credit card grow and meet business target.
• Provide regular training to relevant stakeholders for better understanding card business and its performance.
• Conduct regular review on market trend and assess competitors’ activity to identify opportunity for growing credit card.
• Other task that may assigned by management team.

• Lead trade financing team to issue Letter of Credit and Bank Guarantee to target customers based on Policies of the Foreign Trade Bank of Cambodia.
• Focus on sales annual target, with sustainable growth for the long run, through implementing effective client retention and new client acquisition strategy.
• Build good relationship with potential customers, management and staffs, and local authorities at all levels to ensure that the bank's trade financing operation going smoothly and having strong supportive from them.
• Ensure that cross-selling activities, such as collecting deposit, transfer, and other banking product, is widely implemented during loan process.
• Enhance key differentiation and value proposition of the bank’s trade financing and VIP transactions to ensure customers excellence banking experience.
• Evaluate quality of corporate officer(s) and work closely with HR to ensure that they are well-trained and having appropriate experience in trade finance techniques, lobbying skills, and business communication.
• Initiate new trade finance-related products to ensure that trade financing activities and other services offered to customers are effective in accordance with the approved policy and complies with applicable laws and regulations.

• Ensure the smooth, efficiency and continuity of the operation at branches to comply with both internal and external compliance and risk management framework.
• Ensure the operational processes at branches are effective and adequate to cope with the increasing business and transactional operations.
• Being the driver on the continuous process improvements to ensure that the processes deployed at branches are relevant and up to date in line with the changes in the bank businesses.
• To ensure that the related system used by branches staff are smooth and effective and other changes made to the systems are properly reviewed and tested before being deployed for operation
• Ensure a high level of internal and external customer service
• Introduce, implement and monitor processes to manage change, encourage team spirit and communication between departments and across all FTB branch network
• Investigate (and correct) customer issues and complaints relating to service quality
• Manage and oversee branch expansion
• Encourage new branch managers to fulfill their roles more effectively.
• Share good work-related experiences to subordinates to develop knowledge.
• Responsible for establishing and maintaining customer-bank relationships.
• Encourage and motivate employees to perform work to achieve common goals

• Developing strategy for Card acquisition, and management.
• Work with sales and marketing team on sale target and marketing related activities including campaign and promotional for Card related.
• Manage and work closely with different sales channels to ensure progression to the assigned business targets.
• Explore the new card products and services to feed the market need to increase the non-interest income to the bank.
• Conduct data analytic to improve overall card business, including card acquisition, transaction, event trigger offering, etc.
• Develop value proposition for various customer segments and provide recommendation on Card products offering for enhancement and development.
• Perform other task as assigned by management.

• Provide daily supports, give solutions and assist front line team in Business Division all tasks and/or issues related to customer requirements.
• Be responsible to open account(s) for corporate, NGOs, associations, government office and state-owned enterprises, and other institutions.
• Be responsible to support all banking transactions through Corporate App.
• Participate with Corporate Development team to redevelop and/or to improve products/service/process flow and testing through experiences of problem solving.
• Enhance quality of works through training by quality mentors internally and/or externally.
• Build good relationship with relevant stakeholders including management, staff and customers at all levels to ensure that the bank's corporate business development working smoothly and having strong supportive from them.
• Participate with relevant departments/offices to ensure that all supports and provided solutions are complied with applicable laws and regulations.
• Implement other tasks as assigned by line manager.