• To support staff consultant in branch on disbursement;
• To prepare payment to dealer;
• To manage daily filling RC and lease documents;
• To RC management and controlling in branch;
• To control all material for sales consultant and dealer;
• To support in processing and repossess motorbike with Field Collector;
• Other tasks will be assigned by line manager.

• To deal directly with customer either by phone, social media or face to face;
• To response promptly to customer inquiries;
• To handle and resolve customer complaint;
• To record detail of customer inquiries, comment and complaint;
• Other Tasks will be assigned by Manager or Management.

• Maintain relationship with sales team and provide support to sales team to ensure good communication with dealers.
• Make regular following up on sales supervisor and sales consultant to ensure the operation runs smoothly at dealer shop.
• Monitor sales performance and take appropriate action to close the gaps.
• Train and support dealers and ensure that they can understand clearly about our conditions and guideline.
• Make regular visit to dealer to receive feedback/comments and give recommendation for improvement.
• Track number of daily dealer sale report and update to management for action.
• Find out key challenges and update competitors’ activities in the market.
• Follow up and analyze market and competition to ensure on-tracking competitive advantages of products and services.
• Participate in a development of monthly and annual sales target, budget plan and selling strategies for expansion.
• Execute the sales strategies to sell the product to achieve sales target determined by sales manager.
• Assist Assistant Sales Manager in other necessary works being delegated.
• Build a good business relationship with all key accounts to ensure the quality of customer services.
• Provide training and coaching to sales staff (delivery and agency staff).
• Work closely with other relevant departments.
• Keep confidential information of clients and dealers. Evaluate staff performance under supervision.
• Conduct skills assessment of key staff under supervision. Other tasks requested by line manager.

• Customer visiting and investigation in order to analyze customer’s business for approval loan, financial factors and source of repayment.
• Prepare credit investigation report to management
• Make appointment to customer and the related person
• Confirm and take the photo of house and business place of customer if need
• Communicate with the authority or neighbor for check and collect the customers information and document
• Other tasks will be assigned by manager

• Contact with village chief to ask some questions in the village such as villager occupation, competition, security and loan demand.
• Meet with potential customer to promote JMC loan products and services.
• Complete loan application and ensure the application of customer is properly filled in and evaluated before sending to CI team for judgement process.
• Conduct home and business size visit to collect information and required documents from customers.
• Ensure that the loans are disbursed in accordance to the need and repayment capacity of the customers and JMC policies and monitoring loan utilization of the customers to ensure the good quality of loan portfolio.
• Make daily collection and double check of RC from dealers.
• Check documents before delivery to ensure the appropriateness and completeness.
• Monitor and give feedback on competitor’s information.
• Ensure the operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly to the Sales Supervisor.
• Keep confidential information of customers and dealers.
• Maintain good communication with customer, dealer and local authority to get good support from them.
• Ensure that all policies are implemented.
• Other tasks assigned by line manager.

• To call overdue customers or relevant party for pushing payment;
• To prepare weekly on collection activities plan, and be responsible for phone and field collection;
• To perform field collection activities according to line manager's instructions;
• To build communication with the local authority;
• To provide practical solution for collection activities;
• To monitor the responsible overdue customers closely and report to line manager;
• To Prepare the application form for bad debt and write off customers;
• To conduct motorbike repossession from the delinquent customers for selling;
• Other tasks will be assigned by Manager.

• Check and posting all transactions of Institute;
• Check cash In/Out with supporting documents and closing cash balances at the end of day;
• Manage cash disbursement to customer;
• Precancellation of ledger account related operating transaction;
• Check invoice/contract/proposals for head office to ensure that compliance with Cambodia tax law and report requirement;
• Improve accounting processes and reduce the risk of incorrect tax payment;
• Knowledge in prepare financial statement;
• Another task to be assigned by manager.

• To be responsible for ensuring the overall achievement of sales target and service goals.
• To be responsible for the overall sales and marketing activities, including promotional campaigns and new product roll-outs.
• Ensure that quality of customer service is provided in a professional, prompt and courteous manner.
• Identify customer and dealer needs and appropriately recommend products and services.
• Respond to customer and dealer inquiries and/or complaints and take the necessary actions to achieve customer and dealer satisfaction.
• Develop and maintain relationships with customers and dealers and ensure that the customers dealers can understand clearly about our conditions and guidelines.
• Participate in community activities in promoting JACCS's brand and visibility.
• Identify target markets; develops and implement area expansion strategy.
• Ensure the operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly.
• Assign and delegate responsibilities to staff and holds them accountable for meeting standards of production, accuracy and completion.
• To be responsible for planning and continuously monitoring staff level requirements, daily scheduling of Sales Consultant, providing for and/or coordinating training and development, resolving staff conflicts, disciplining and participating in the rewards and recognition decision-making process
• To responsible for the full and effective compliance with all applicable regulatory requirements as well as JACCS’s policies, procedures, practices, guidelines, directives, internal controls and/or instructions. Other tasks requested by line manager

• Respond to customer inquiries by following the customer service standard and script provided by Bright Victory Mekong Petroleum Import Export Co., Ltd
• Research required information using available resources if assigned by Head of Department
• Handle/resolve customer complaints (if doable in your level) and/or identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to
• Perform your role and contact point from the client to follow up and close the complaint/issue
• Follow-up customer calls where necessary
• Provide customers with product and service information, terms and conditions if asked by the client
• Route calls to appropriate departments if a query/complaint is not manageable within your discretion
• Contact client by phone to survey about the service and product provided by the company
• Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Sales Rep

• Assist Sales Rep in collecting and arranging supporting documents for credit application
• Prepare sales contracts and other administrative documents
• Liaise with Sales Rep, Admin Department to ensure that sales contracts and collateral contracts are valid
• Assist Sales Rep in putting the request of Sales Invoices and Sales Orders
• Assist Sales Rep to prepare credit request
• Prepare daily and monthly sales productivity dashboard
• Support Sales Rep with general operations to help reach the team’s objectives
• Assist sales rep to take phone call from customers with related to sales and delivery matters when sales rep is not available
• Assist Sales Rep in managing quality customer profile and portfolio and maintain accurate records
• Be vigilant on any early credit warning signs and produce immediate report to Sales Team