• Implement the plans to recruit all levels of suitable talents to support expanded operations in the assigned regions.
• Assist in designing the job descriptions and job analysis.
• Provide general HR services to the branches and departments, including assistance with recruitment methods and selection interviews, as requested in order to ensure a high quality of HR practices throughout the LOLC.
• Assist to train, guide, and coach the recruitment team.
• Build a quality relationship with the internal customers and external recruitment agencies.
• Support in recommending staff promotion, suspension, dismissal, and/or transfer of staff directly supervised.
• Implement and enforce staff recruitment & selection policies and guidelines.
• Travel to all LOLC branches for visiting, staff hiring and policies auditing.
• Build the branding for the employer of choice.
• Report outcome of the internal recruitment and recommends external sourcing if nobody qualifies from within.
• Arrange panel interview and rating of applicants.
• Assist to conduct the recruitment report weekly and monthly.
• Perform other tasks which assigned by Recruitment Unit Manager.

• Assis Business Unit Manager to train/support business officer on how to perform their job well.
• Assist Business Unit Manager to analyze and monitor branch performance and staff productivity.
• Conduct daily, weekly, and monthly follow up on branch disbursement plan and actual disbursement.
• Analyze FSA’s Productivities and provide strategy to improve their productivity if needed.
• Assist Business Unit Manager to monitor branch disbursement by products especially GL, IL, SME…etc.
• Alert and visit branches whose performances are below targets.
• Assist Business Unit Manager to provide strategic directions and coaching to Branch staffs to well manage the branch and grow the business.
• Assist to allocate operational plan to branch offices follow the business plan as approved by the Board.
• Assist Business Unit Manager to conduct research/review on competitors’ products and service and analyze.
• Provide strategic support to branches on sales of loan products and push branches to increase their loan portfolio, clients and productivities.
• Provide strategic support on savings/deposit collections to branches to increase the deposit portfolio.
• Provide strategic support on promotion techniques to attract the customers.
• Perform other tasks assigned by Business Unit Manager/management

• Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
• Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
• Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
• Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
• Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
• Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
• Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
• Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
• Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
• Perform other tasks which assigned by Relationship Management Manager.

• Review LOLC’s loan agreements with lenders and other MOUs to ensure terms and conditions are valid and comply with relevant laws and regulations.
• Review LOLC’s Board and shareholder resolutions to ensure it is valid and legal binding.
• Update management and relevant department on any changes of laws and regulations related to MDI business such as NBC regulations, land law, contract law, international business law, labor law, etc.
• Provide training to LOLC staff on laws related topics.
• Update management and Board of Director on legal affairs and recommend corrective actions when needed.
• Work with LOLC branch offices and relevant departments to ensure that LOLC policies and practices comply with related laws and regulation.
• Work with HR department to ensure that staff disciplinary action and termination are in compliance with labor law.
• Facilitate legal actions with lawyer on any court case procedures.
• Review existing and new legal related documents and contracts such as loan agreement with clients and employment contract to ensure they are valid and legal binding and recommend corrective actions when needed.
• Take lead in processing for licenses, patent tax and other letters with government authorities when required.
• Review all outgoing letters to government authorities to ensure it is appropriate and follow administrative procedure and standards.

• Stay current with the development in microfinance in the areas of new product development to position LOLC as a major player in the Cambodian MFIs.
• Evaluate the financial aspects such as budgets, expenditures for any research projects.
• Contribute to the research and development of LOLC innovations in financial products and services to match the changing needs of preferences of the clients.
• Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
• Initiate marketing research studies and analyze findings.
• Review, validate, and analyze data from related departments to prepare proper reports to management.
• Coordinate and participate in promotional activities within the financial sector in Cambodia to market LOLC products and services.
• Liaise and build relationships with a range of stakeholders e.g., clients, partners and colleagues.
• Assist in the planning and implementation of special projects which LOLC undertakes.
• Perform other tasks assigned by managements.

• Promote, sale the car loan/General loan products and meet with applicants as the assigned target
• Build and maintain a good relationship with partners and customer
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
• Submit applications to credit assessment for verification and recommendation
• Visit the customer’s residence with credit assessment team if requested
• Handle customer complaints and take appropriate action to resolve them
• Prepare weekly report and others necessary report to manager
• Assist other tasks assigned by manager

• Work with recruitment team to determine new hire & arrange training
• Arrange & coordinate the internal training
• Summarize/ facilitate training on credit products for new staff
• Conduct refresher training on credit products quarterly
• Prepare post-training summary for all facilitators to request the trainer allowance
• Prepare the payment request for trainer allowance
• Follow up & monitor new staff after training to report & provide follow-up training for low productive staff
• Ensure all internal training materials are up to date before actual training session
• Conduct branch visit to identify training needs/ gaps, report & propose training to support
• Prepare training lesson plan before each training starts
• Propose trainer meeting to share the gaps as assessed by trainee to improve
• Keep tracking of training record in staff personnel.

• Checking and creating card applications/document that receive from branches and sale channels
• Verifying cardholder KYC process
• Supporting all branches related to Visa Card operation
• Maintenance card status and information upon receiving request from cardholder
• Establishing and revising all related regulations; policies, guidelines, manuals, forms etc.
• Setting up and improving whole process of card operation business
• Supporting card issuance operation such as manufacturing, stock control, delivery etc.
• Preparing and check all kind of internal reports related to Card Operation
• Supporting with card payment banks, card service partners, etc.
• Filing all document-related after operation process
• Any other tasks assigned by line manager

• Managing daily card application/document that receive from branches and sale channels
• Managing card issuance operation such as manufacturing, shipping and receipt of card
• Controlling the document filing and the movement of document
• Reviewing customer KYC process
• Supporting all branches for the inquiry related to card operation
• Establishing and revising all related policies, guidelines, manuals, forms etc.
• Improving card issuing process to meet customer satisfaction
• Supporting all kind of internal and external report related to card operation
• Any other tasks assigned by line manager

• Support the bank to achieve unsecured loan portfolio
• Monitor loan collection process and gather information of defaulters to evaluate the causes and proper classification of NPL to take action effectively
• Lead recovery team to communicate with delinquent borrowers, establish and develop effective payment plans with delinquent borrowers (include cooperation with loan officers)
• Negotiate and find resolution with defaulters outside court complied to bank policy
• Advice borrowers of their legal liabilities under existing contract law (including the interpretation of their liability under the loan agreement)
• Liaise with compliance team/lawyers on litigation cases until the cases are closed
• Submit the litigation cases to the judge. Attend Court to meet with the Judges whenever required
• Follow up legal settlement process and make sure it effectively and efficiently with internal and external lawyer firm
• Cooperation with assessment team with Conducting site visit and Report to assessment team with recommendation and proposed repayment method of the overdue clients
• Other duties and responsibilities that Management may assigned from time to time