• Reporting to and taking instructions from the Regional IT Manager, you are expected to undertake the following activities and tasks:
o Anti-Virus Endpoint Security Console Management
 Set and manage new AV Endpoint maintenance procedures;
 Check AV stats reports; Check AV access filtering;
o Office 365 and other applications
 Maintain online Office 365 suite of services including Sharepoint, Exchange, Teams and OneDrive
 Maintain Mimecast services for Exchange; Support user access to Aderant Practice Management System
 Support various SaaS system platforms, including Macroview DMS, Looop, and Odoo.
o AWS / VM Servers
 Maintenance (Manage OS upgrades, Manage System monitoring and Alerts);
 Server 2016/9 virtual servers
 VM Backups;
 Design and deploy new configurations (Server pools and Hardware/resource management);
o Windows Active Directory Domain structures
 Manage users / PCs / servers between forests / domains; Manage security and users
o Cisco Firewall and VPN management
 Wide Area Office Network, Setup new VLANs (users, servers, printers, peripherals);
 Document the standard configuration of (Workstation settings, Server settings);
 Setting the VPN firewalls as per policy;
o Server Room / Data Center maintenance
 Ensure the server maintenance checklist procedures are completed. Maintain and update the server room maintenance checklist;
 Labeling - keep labels up to date, concise, and understandable;
 NEATNESS - Make sure equipment, cabling, etc. is neat and orderly; and
 Visual Indicators - Alert lighting/LEDs, Alarm panels, Visual check logs, etc. should be easily viewable and up to date. LEDs/panels should be checked constantly.
 Manage various Disaster Recovery and Business Continuity tools.

• Manage and monitor company's Firewall, internet connection/bandwidth, and network resources.
• Administrator on User Profile, User Email, User Data, backup and restored on schedule based.
• Maintenance computer hardware/software, camera security, printer and network devices.
• Diagnose, troubleshoot and resolve computer hardware/software, Camera Security, Printer and other network or system components problem.
• Provide support to users on computer hardware/software, network, CCTV camera, printer and others network devices when needed.
• Analyze Computer Network and system and upgrading if necessary.
• Report any noticeable concern regarding to all the above job responsibilities to direct supervisor.
• Assist team members in related job
• Perform any relevant tasks assigned by manager.

• Monitor the operations of computer hardware/ systems, ensure timely execution of jobs and prompt problems escalation
• Print and sort reports for distribution to the users and branches

• Provide leadership and expertise system and server infrastructure
• Installation, configuration and maintenance hardware, server, virtual platform and storage
• Manage, monitor, troubleshoot hardware, operating system (Linux, Unix and Windows servers)
• Understand about IT systems related with Core Banking System, Digital Banking System, Card Management System, Switching and others
• Manage and allocate servers resources for UAT/SIT testing environment and production deployment
• Establishing guidelines, procedures and methods of server and application related system
• Contacting and dealing with external suppliers
• Monitoring all servers and application both HQ and branches, and troubleshooting the issues
• Backup & restoration the configuration if server, infrastructure, application and devices failure
• Other tasks assigned by line manager

o Uses programming languages and development skills to create, test, and develop applications on mobile devices.
o Writing clean, readable, and testable code
o Ensuring the best performance and user experience of the application
o Fixing bugs and performance problems
o Working with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions
o Work in AGILE application development
o Other Duties
o Assist CBC management with other tasks as required.
o Take initiative in doing another task appropriately
o Other duties as assign by supervisor or line manager.

• Data Integrity
o Assists in finding more validation rules regarding to data quality and accuracy to prevent more issues occurred from data submission by Members.
o Implement quarterly Data Verification with member, CMA and/or NBC data.
o Support operation and/or business team in any data extraction request.
o Keep updating Help Desk Tool
o Maintain and update Monthly/Quarterly issue automate sending to members.
o Join testing system enhancement as required.
o Data manipulation
o Carefully check and perform data correction as requested.
o Perform batch merge entities
o Develop procedure to run bulk data fix and ensure the process of manipulation is accurate.
o Document and Report preparation
o Assist in developing document Process and Procedure Document in data manipulation and data quality check.
o Prepare monthly log data change.
o Generate and check monthly/quarterly NBC report.
o Any other tasks assigned by the supervisor.