Job Description
• Ability to understand LOLC’s E-Channel systems like Mobil Banking, Internet Banking, Tablets, FAST, CSS, RFT, Bakong, CSS and etc. and coordinate with internal and external stakeholders;
• Ability to understand business flow of IT & Digital systems;
• Work with call center team on failed/abnormal transactions happened from LOLC’s E-Channel systems (FAST, RFT, CSS, Bakong, and other systems);
• Track all failed/abnormal transactions of LOLC’s E-Channel systems (FAST, RFT, CSS, Bakong, and other systems) and ability to understand root cause;
• Prepare statistic and graph reports for management related to failed/abnormal transactions in daily, weekly, and monthly basis;
• Attend meeting as and when required and the ability to take the key notes to produce as a document;
• Support the IT staff to test solutions/software as and when required;
• Perform other tasks assigned by the management;
Job Requirement
• Studying Bachelor’s Degree or Bachelor’s Degree in any related fields in Information Technology is preferable;
• Knowledge related to digital technology such as Internet & Mobile Banking, Tablets, and etc;
• Good in Ms. Office (Word, Excel, PowerPoint, etc..) is a must.
• Good communication skill in English is a must (Read, Write and Spoken);
• Good Public Relations Skills. (PR Skills);
• Women are encouraged to apply for.
• Ability to work under pressure & to work late hours and weekends as and when required.
