• Establish risk policy and strategy
• Access and analyze the market risk, liquidity risk, credit risk and operational risk
• Introduce, develop, operate the risk management technique and systems
• Support the Risk Committee
• Monitor the changes of the supervisory practices of the authorities
• Classify, manage, and analyze asset soundness
• Lay aside and manage the provisions
• Establish and suggest comprehensive measure for the asset soundness and provisions
• All related matters

• Monitor and facilitate cash movement from branches to branches/NBC/Offsite ATMs (in Phnom Penh)
• Assist and manage ATM issues tracking/handling and complaint resolution
• Identify remittable fund and deliver fund from branches operating to head office for controlling branches vault over limit balance
• Upload and refill cash to ATM Cassette at branches and public ATMs by making sure accuracy of Numeric, Genuine, Serial Number Record, Label ATM Number which is secured by Security Seal for serving 24/7 ATM service
• Ensure all transaction and process are complied with bank policy and procedure to prevent any operational risk
• Other tasks will be assigned by Line Manager

• Support for branch visiting and evaluation over customer service at all branches
• Make consolidated evaluation report for CS KPI branch performance quarterly
• Support for individual evaluation for each tellers regarding to the performance of customer service
• Support to monitor over lived chat and Facebook chat responsiveness for all call center staffs
• Support to monitor over voice record observation for all call center staffs
• Make consolidated evaluation report for CS staff performance at call center department
• Support to conduct service training for all tellers, loan staffs, other front and back office staff.
• Monitor customer service complaints and compliments from all channel (Call Center Department, Suggestion Box at Branch, Consumer Complaint Management Unit, QR Service Feedback)
• Support to solve all the complaint cases regarding to customer service with all related
• departments/branches
• Investigate and monitoring all branches through CCTV camera
• Support to innovate the concept of service training and updated material
• Additional main task assign by manager

• Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
• Process Active/Suspend/Revoke/Close Card follow customer call request
• Monitor card activities and authorization (ATM & VISA card)
• Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)
• Support Cardholder troubleshooting
• Prompt response to internal and external customers’ enquiries over the phone.
• Solve customer complaint and problem or refer them to appropriate department for solution.
• Do/Telephone marketing relate to Deposit and Loan Product

• Annual Evaluation Companies about performance service with the bank to consider to renew MOU or not.
• Annual Mortgage Agencies about performance service with the bank to consider to renew MOU or not.
• To keep and store TDs and Original Loan Documents properly to make sure we have it in the strong room.
• Up to date of data property value in Phnom Penh and other Province to make sure the property value is accurate based on market value, force sale value to make sure that it can sold out easily.
• Manage and Control Valuation Companies and Mortgage Agencies to provide good customer service to the bank and manage them well by branches.
• Try to make strong relationship with Cadastre Authorities for any update information related to bank process.
• Search and Survey rental fee of PPCBank office and prepare rental contract with the lesser
• Manage and organized collateral staffs by classified job responsibility with high responsibility to make sure to provide quick service for the Bank
• To prepare form internal evaluation of property value and other form related to property valuation to branches
• Site visit inspection of property situation to provide value properly and accurately.
• Develop and make guideline to improve performance related to collateral unit procedure.

• Evaluate loan collateral after loan disbursement (For Rollover, Limit Adjustment and Interest Rate Adjustment
• Establish database for locations and building purpose
• Evaluate Borey for housing loan
• Assist credit screen department for loan reviews of branches
• Management for collateral title of Phnom Penh Branhces
• Other tasks assigned by manager

• Developing and sustaining long-lasting relationships with Chinese customers.
• Screening, recruiting, and training sales china desk Cambodia staffs.
• Calling potential Chinese customers to explain Bank’s products/services and encourage purchases.
• Answering Chinese customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of Bank’s products/services.
• Maintaining an accurate record of all sales, scheduled Chinese customer appointments, and Chinese customer complaints.
• Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that Bank’s products/services meet current market needs.
• Preparing cost-benefit analyses for prospective and existing Chinese customers to determine the most suitable purchase options.
• Analyzing competitors' products/services to determine product features, benefits, shortfalls, and market success.
• Perform other tasks as assigned by Management in-charge.

• Meets with current and potential Customers to discuss their financial needs
• Officers appropriate products and services while developing and expanding account relationships
• Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the office's annual marketing/sales plan.
• Performs duties of a Customer Service Representative
• Participates with line manager in establishing specific goals for the office; implements strategies to achieve these goals
• Provides timely reporting to the Manager and other appropriate groups or individuals.

• Ability to develop mobile application and application programming interfaces (APIs)
• Understand SQL statement (DDL and DML) with DBeaver
• Maintain, organize and debug code based on business needs and software quality and stability
• Ability to work with business departments for requirement gathering and system testing
• Balance between multiple projects and immediately respond to any technical support
• Prepare the production release of developed software components
• Ensure the developed system running smoothly with healthy performance
• Extract report (MIS) and document for software development, manual and others

• Examining and evaluating the adequacy and effectiveness of internal control system of the Company, specifically for the Information Technology System
• Examining and evaluating the adequacy and effectiveness of security of IT System, and IT Infrastructure of the Bank
• Developing of internal audit procedure and technique to analyze the effectiveness of internal control system of the Bank in order to keep the efficiency and effectiveness of audit work
• Ensuring compliance with policies, procedures, laws, and regulations were implemented by all staff and management of the Bank
• Ensuring risk identification operationally is performed effectively, reducing where possible, the scope of the review without reducing the provision of assurance
• Providing recommendations are value adding, material, show foresight are timely, commercial, pragmatic and quality audit reports supported by appropriate audit evidence
• Ensuring the relevant management team within apprised of any significant audit issues (this includes audit progress, challenges arising and issues) in a timely manner
• Motivating, guiding and directing staff on audits to ensure achievement of developmental initiatives and promote effective teamwork
• Ensuring timely performance of internal audit work for both comprehensive and surprise audit
• Following up finding
• Other tasks assigned by Internal Audit Manager.