None

• Identify and clarify with credit cardholder on cause of defaults
• Issue collection letter to remind overdue customer
• Contact overdue credit card holder for payment
• Keep monitoring and follow up credit cardholder’s paymentSetting plan and site visit overdue customer
• Relevant tasks assigned by manager

• Accomplishing quarterly and yearly target set by management
• Establishing marketing strategies in lending process, product, and service
• Surveying on market competence
• Ensuring loan application is compliance with policy and regulation
• Analyzing and structuring loan application
• Maintaining good relationship with existing clients and exploring new potential clients
• Maintain and follow up team members’ daily activities, interview applicants and site visit properties to determine financial eligibility and feasibility of granting loans

• Conduct Training Needs Analysis (TNA)
• Design and expand training and development programs based on the needs of the individuals and organization
• Provide high quality of professional training courses and materials
• Design, organize, facilitate training program to develop and improve the competency of customer service and loan-related employees
• Organize induction training for new employees
• Develop and facilitate relevant “in-house” training programs
• Evaluate modes of training delivery, such as in-person/virtual to optimize training effectiveness, training costs
• Research and recommend new training methods
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Perform other duties as assigned

• A Bachelor’s Degree in business Administrators, law or other relevant discipline is required.
• Minimum of 2 or 3 Years of HR experience, with at least 2 year related to Employee Relations function in Banking Sector.
• Good Problem-Solving ability.
• Able to handle multiple tasks simultaneously.
• Outstanding communication skills including refined writing skills and the ability to speak clearly and concisely.
• Computer proficiency in (Ms. Word, Excel, Power Point-etc.).
• Good organizational skills.
• Fast learning, friendly and be a good team player.

• Conduct Training Needs Analysis (TNA)
• Design and expand training and development programs based on the needs of the individuals and organization
• Provide high quality of professional training courses and materials
• Design, organize, facilitate training program to develop and improve the competency of customer service and loan-related employees
• Organize induction training for new employees
• Develop and facilitate relevant “in-house” training programs
• Evaluate modes of training delivery, such as in-person/virtual to optimize training effectiveness, training costs
• Research and recommend new training methods
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Perform other duties as assigned

• Accomplishing quarterly and yearly target set by management
• Establishing marketing strategies in lending process, product, and service
• Surveying on market competence
• Ensuring loan application is compliance with policy and regulation
• Analyzing and structuring loan application
• Maintaining good relationship with existing clients and exploring new potential clients
• Maintain and follow up team members’ daily activities, interview applicants and site visit properties to determine financial eligibility and feasibility of granting loans.

• Prepare official memo, announcement for public posting on bank Facebook page / website
• Translate official document from Khmer to English and vice versa to ensure meaning and context are maintained.
• Work with cross department in CUBC to facilitate marketing team on posting caption and content on bank Facebook page or other social media.
• Assist marketing team to respond to the customer’s enquiry instantly through Facebook page or messenger or guide them to related department.

• Conduct market and competitor survey periodically for strategy/decision making
• Develop product positioning and pricing for new and mature product; and feature that differentiates CUBC products in the market; adjust product in responsive to company strategy, competitor offerings and market trend.
• Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products
• Product launch and finetune– plan the launch of new product from end to end (survey, proposal approval, cross-functional co-work and implementation)
• Marketing program/campaign launch and execution – initial planning, execution, and post tracking.
• At-hoc