• Develop and implement LOLC marketing and branding strategies to promote the institution and its financial services.
• Contribute to long term marketing plans and strategies.
• Active involvement in planning, advertising, promotion, public/media relations of LOLC products, services and brand name.
• Institute measures to create popular awareness of the products and services being offered by LOLC (e.g. newsletter, signage, billboard, e-mails, web-site content, presentations and reports).
• Instruct Marketing/Creative Designer to enhance LOLC’s brand and develop branding strategies.
• Continuously monitor and analyze brand, competitive, and customer trends to enhance LOLC’s brand equity and marketplace performance.
• Develop and produce appealing and engaging materials in a variety of mediums (e.g., newsletters, brochures, billboards / signage, e-mails, website content, presentations, annual reports, etc.).
• Develop partnerships and sponsorships for publicity events such as contests, summits, awards.
• Work on customer service controlling in head office and branches.
• Deal with customer service complaints.
• Design both interior and exterior for LOLC’s offices/buildings.

• ត្រួតពិនិត្យ និងអនុម័តប្រតិបត្តិការ (Loan, Saving, Adjustment, Collateral, Till, Payment…) ក្នុងប្រព័ន្ធT24។
• ត្រួតពិនិត្យទិន្នន័យក្នុងប្រព័ន្ធT24 ដែលមិនទាន់អនុម័តប្រចាំថ្ងៃ (Control Unauthorized List)។
• ត្រួតពិនិត្យ និងចុះហត្ថលេខាលើឯកសារ (តារាងសងប្រាក់, Collateral Receipt, DV, PV, JV, TV, Petty Cash Voucher, Daily Cash Movement, Weekly Cash Projection, Bank Reconciliation, Deposit Forms & Transaction Slip…)។
• ត្រួតពិនិត្យ និងបោះពុម្ពរបាយការណ៍គណនីអតិថិជន ដើម្បីភ្ជាប់ឯកសារប្រាក់កម្ចី (Statement of Account, Summary Account)។
• ត្រួតពិនិត្យ គ្រប់គ្រង និងផ្ទៀងផ្ទាត់ទ្រព្យដាក់ធានាឱ្យបានត្រឹមត្រូវទាំងក្នុងប្រព័ន្ធ ពេលដកដាក់ទ្រព្យធានា និងរក្សាសុវត្ថិភាពទូប្លង់។
• ទទួលខុសត្រូវក្នុងការរាប់សាច់ប្រាក់ស្របទៅតាមគោលនយោបាយរតនាភិបាល។
• គ្រប់គ្រងគម្រូហត្ថលេខា ប្រតិបត្តិការជាមួយធនាគារដៃគូឱ្យបានត្រឹមត្រូវ និងទាន់ពេលវេលា។
• គ្រប់គ្រង និងចាត់ចែងការថែរក្សាសណ្តាប់ធ្នាប់ សុវត្ថិភាព និងអនាម័យទាំងក្នុងនិងក្រៅការិយាល័យ ឱ្យបានស្អាតបាតមុនចាប់ផ្តើមបម្រើសេវាកម្មជូនអតិថិជន។
• គ្រប់គ្រង និងត្រួតពិនិត្យការជួសជុលថែទាំឱ្យបានទៀងទាត់លើទ្រព្យរបស់គ្រឹះស្ថាន និងផ្ញើរបាយការណ៍ មកផ្នែកពាក់ព័ន្ធតាម ការណែនាំ។
• ត្រួតពិនិត្យ និងចាត់ចែងលើការទទួល ប្រគល់ឯកសារ ទ្រព្យសន្និធិ ការធ្វើបច្ចុប្បន្នភាពលេខទូរស័ព្ទ... ។ល។
• អនុវត្តការងារផ្សេងៗដែលចាត់ចែងដោយថ្នាក់គ្រប់គ្រង។

• បញ្ចូលទិន្នន័យប្លង់ក្នុងប្រព័ន្ធ, កែតម្រូវព័ត៌មាន ឬទិន្នន័យប្លង់របស់អតិថិជនក្នុងប្រព័ន្ធ, ធ្វើការកែតម្រូវ ព័ត៌មានលេខសម្គាល់អតិថិជន, បើកលេខគណនីទូទាត់របស់អតិថិជន, បើកប្រាក់កម្ចី និងកែតម្រូវ គ្រប់ ផលិតផល។
• ត្រួតពិនិត្យ និងអនុវត្តការងារប្រចាំថ្ងៃ ព័ត៌មាន (CBC, បើកលេខសម្គាល់អតិថិជន, ការងារជំនួយលើផ្នែក ឥណទាន, បណ្តុះវិន័យឥណទានមុនពេលទម្លាក់ទុន។)
• បញ្ចូលទិន្នន័យ (PPI, Collateral, Adjustment និងត្រួតពិនិត្យ Unauthorized List, Vintage Report, Loan, Saving, Fixed Deposit) ក្នុងប្រព័ន្ធT24។
• ត្រួតពិនិត្យ និងបោះពុម្ពរបាយការណ៍គណនីអតិថិជន (Statement of Account, Summary Account, តារាងសងប្រាក់,តារាងតម្លាភាពរបស់អតិថិជន, បង្កាន់ដៃតម្កល់លើទ្រព្យដាក់ហ៊ីប៉ូតែក, OR Listing), ប្រមូលប្រាក់, របាយការណ៍ CBC, របាយការណ៍តាមដានកម្ចីយឺតយ៉ាវ និងរបាយការណ៍ផ្សេងៗ។
• ពិនិត្យផ្ទៀងផ្ទាត់ឡើងវិញនូវឯកសារកម្ចី, ការបង់ផ្តាច់, ដាក់ និងដកទ្រព្យហ៊ីប៉ូតែក, បើកលេខសំគាល់ អតិថិជន, បើកលេខគណនីទូទាត់របស់អតិថិជន, upload signature, update customer information ក្នុងប្រព័ន្ធ។
• ជួយរៀបចំឯកសារកម្ចីទិញរថយន្ត ផ្ញើជូននាយកដ្ឋានឥណទានតាមការណែនាំរបស់ថ្នាក់គ្រប់គ្រង។
• ទទួលប្រាក់ពីមន្រ្តីឥណទាន។
• រៀបចំផ្ទៀងផ្ទាត់សាច់ប្រាក់ជាក់ស្តែង ជាមួយឯកសារ និងក្នុងប្រព័ន្ធ រួចប្រគល់ជូនបេឡាធិការ។
• ដាក់ និងដកប្រាក់បញ្ញើជូនអតិថិជន, Transfer, fast transaction and local money transfer ។
• Closed SA, FD, Reverse signature, Reactivate inactive account, Freeze account, Block account
• អនុវត្តការងារផ្សេងៗដែលចាត់ចែងដោយថ្នាក់គ្រប់គ្រង។

• Ability to understand LOLC’s E-Channel systems like Mobil Banking, Internet Banking, Tablets, FAST, CSS, RFT, Bakong, CSS and etc. and coordinate with internal and external stakeholders;
• Ability to understand business flow of IT & Digital systems;
• Work with call center team on failed/abnormal transactions happened from LOLC’s E-Channel systems (FAST, RFT, CSS, Bakong, and other systems);
• Track all failed/abnormal transactions of LOLC’s E-Channel systems (FAST, RFT, CSS, Bakong, and other systems) and ability to understand root cause;
• Prepare statistic and graph reports for management related to failed/abnormal transactions in daily, weekly, and monthly basis;
• Attend meeting as and when required and the ability to take the key notes to produce as a document;
• Support the IT staff to test solutions/software as and when required;
• Perform other tasks assigned by the management;

• Assist in HR compliance, maintaining and updating personnel files
• Assist in copying and sending personnel files to branches.
• Assist in coordinating internal trainings in term of materials, facilities, and arrangement Assist in calling to branches for training purposes.
• Assist in copying and preparing training documents.
• Assist in typing training documents in English and Khmer and Assist in training data encoding.
• Perform other tasks assigned by manager.

• Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
• Conduct market demand survey to keep track of the market trends on financial products.
• Conduct marketing research studies and analyze findings.
• Conduct feasibility studies on new products and services opportunities.
• Knowledge on developing research proposal.
• Conduct monitoring and evaluation on financial services and related projects.
• Conduct microfinance environmental analysis and competition analysis.
• Assist unit manager in develop and update market research manual.
• Assist in Business Intelligence (BI) analysis.
• Write research report focus mainly on finding and result to the management.
• Perform other tasks assigned by manager.

• Prepare documents/guidelines to related tasks.
• Day to day operational tasks such as proactive maintenance, monitoring performance, incident and problem management, backup & recovery across the network configuration.
• Assign user passwords and privilege and maintain data integrity.
• Learn and understand System Administration functionality.
• Work as team to support user and report to supervisor.
• Has self-development by research, training internal and external.
• Bright/Innovation idea for self/team improvement is additional benefit.
• Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers.
• Install and integrate new server hardware and applications.
• Support and administer third-party applications.
• First line support for hardware/ software problems. Monitor problems and report the issue to Local Services Partners or vendors.
• Ensure network security and connectivity.
• Resolve problems reported by end user.

• Train & provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools, and factory zones to attract the new and existing clients.
• Visit underperforming branches & calls to follow up and receive the calling with all financial sales advisors, Head Financial sales advisors, and Branch Managers for sale consultations, obstacles and solution to overcome the weaknesses.
• Prepares and leads special promotion plans for general business & Asset Backed products.
• Guides and leads all financial sales advisors, Head Financial sales advisors, and Branch Managers to make a good relationship with the business stakeholders/community in the area.
• Conduct the field visiting, direct and guide staff, BMs on how to achieve plans.
• Perform other tasks assigned by Chief Channel Officer & Head of Business Department.

• Prepares and implements the training budget.
• Develops Training Needs Assessment of company and plan the training program accordingly.
• Sets behavioral training objectives and develops training and development plan.
• Travels to branches to identify and analyze the training and development gaps and propose the training courses and activities to business team.
• Develops, implements, and monitors training program within LOLC.
• Builds and establishes professional relationship with the institutions/people you think will have direct or indirect influence on the implementation of Staff Training and Development Plan.
• Supervises development of curriculum/syllabus and the needed materials/references.
• Supervise training course arrangement support, course development, course delivery, course evaluation, process measurement, and training cost management.
• Develops in-house capability of training staff and resource persons.
• Ensures that all training conducted with quality and properly documented.
• Coordinates selection of participants to foreign and in-country training programs.
• Initiates conduct of post-training impact evaluation to determine training effectiveness on the job.
• Develops and implement training follow up after in-house training.
• Provides support to department head in responding to training issue.Coordinate efforts to ensure that full utilization of training facilities, processes, resource person and equipment.
• Perform other tasks which assigned by Head of HR.

• Develop creative web pages and enhance regularly the company website.
• Ensure all marketing-related materials on the website are developed/updated.
• Taking a key role in the design and layout of a website and blog to easily promote products and services of LOLC Cambodia and to catch the audiences' attention.
• Develop web content management system and ensure user-friendly in the backend for non-technical person seamlessly use.
• Monitor the website traffic, detect technical problems, and working with the team to fix them quickly.
• Working with the IT department to install and testing security protections on the websites.
• Support in graphic design, graphic motion, and video editing on the website.
• Maintain existing SEO and develop a new one for a better ranking.
• Support Social Network channels like FB, Telegram, Instagram, LinkedIn, YouTube, Google Ads, and other newly created channels to better integrate with the website.
• Generate monthly google analytics of the website and social media report.
• Perform other tasks assigned by line manager.