• Develop digital learning system to support distribution channels and ensure the delivery of FWD Digital Academy.
• Ensure effectiveness of the system through working closely with both internal and external stakeholders
• Drive both online and offline training project initiatives in order to ensure capability delivery of sales team
• Monitor training effectiveness through data analytics and insights
• Ensure on-going system enhancement and support
• Be a subject matter expert in digital training and project initiatives
• Conduct field work to support an effective sales skill practice and coaching of sales agents.
• Ensure market conduct and regulatory requirements (internal & external) are adhered by the sales agents
• Perform other tasks as assigned by line manager

• Drive sales results through working closely with partners and sales teams to ensure meeting sales target.
• Provide life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs.
• Strengthen the long-term relationships with clients by providing excellent customer service while building relationship with new clients.
• Approach potential customers from the customer contact list and referrals provided by a distribution bank partner.
• Assist the customers by providing them after sales service and information as and when required.
• Support the company in all promotional activities.
• Perform other tasks as required.

• បង្កើត និងអភិវឌ្ឍយុទ្ធសាស្ត្រលក់នៃប្រាក់បញ្ញើ ATM Card iPay User Merchant និងសេវាហិរញ្ញវត្ថុ ដើម្បីសម្រេចបាននូវគោលដៅអាជីវកម្ម និងធានាបាននូវ ការបំពេញតម្រូវការរបស់អតិថិជន។
• គាំទ្រគ្រប់ភាគីពាក់ព័ន្ធ និងសាខា ដើម្បីធានានូវផែនការប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុ សម្រេចបានតាមគោលដៅ។
• រៀបចំផែនការប្រមូលប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុរៀងជារៀងរាល់ថ្ងៃ ប្រកបដោយប្រសិទ្ធិភាពខ្ពស់ និងសម្រេចបាននូវគោលដៅរបស់ អិលអូអិលស៊ី។
• យល់អំពីអតិថិជនសក្ដានុពល ទីផ្សារ និងតម្រូវការចាំបាច់ ដើម្បីធ្វើផែនការសកម្មភាពចូលទីផ្សារថ្មី ប្រកបដោយប្រសិទ្ធិភាព ខ្ពស់។
• ចុះជួបអតិថិជនតាមទីផ្សារ និងបញ្ចុះបញ្ចូលដាក់ប្រាក់បញ្ញើ ប្រើប្រាស់កាតអេធីអឹម និងណែនាំ អំពីផលិតផលថ្មី របស់ អិលអូអិលស៊ី។
• រៀបចំរបាយការណ៍សរ៉ុបសង្ខេប ដែលបានទំនាក់ទំនងប្រចាំថ្ងៃ ប្រចាំខែ ប្រចាំឆ្នាំ ហើយធៀបនិងផែនការជាក់ស្តែង និងស្វែងរកនូវចំណុចខ្សោយដែលកំពុងប្រឈម និងដំដោះស្រាយឱ្យទាន់ពេល។
• ត្រួតពិនិត្យមើលនូវស្ថានភាពធ្លាក់ចុះនៃការលក់ ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុផ្សេងៗទៀតដែលអាចកើតមានឡើង និងរកដំណោះស្រាយ។
• យល់ពីចំណុចខ្សោយនៃផលិតផលប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ ដើម្បីធ្វើការអភិវឌ្ឍន៍ និងអតិថិជនពេញចិត្តកាន់តែខ្លាំង។
• រក្សាទំនាក់ទំនងជាមួយអតិថិជន ប្រកបដោយភាពរួសរាយ រាក់ទាក់ ស្របតាមគោលការណ៍របស់អិលអូអិលស៊ី ជាពិសេស បង្កើនការទំនាក់ទំនងល្អជាមួយបុគ្គលិក អិលអូអិលស៊ី ទាំងអស់។

• Work closely with NSSF related to staff’s claim payment of Health Care and Occupational Risk.
• Prepare monthly declaration of staff In/Out to private insurance company both of GPA and GTL.
• Facilitate insurance payments and settlement of claim with insurance.
• Prepare twice a month of staff movement In/Out reports of HO and Branch staff and declare to Ministry/Department of Labor and Vocational Training.
• Prepare and facilitate staff’s physical checkup and employment card with Ministry of Labor and Vocational Training.
• Prepare and facilitate in request of quota and work permit for expatriate staff with Ministry of Labor and Vocational Training.
• Prepare OT request to Ministry of Labor and Vocational Training.
• Prepare and facilitate charity fund claim payment.
• Alert and facilitate all branches to renew shop steward & shop steward assistant.
• Prepare compliance document to apply Ministry/Department of Labor and Vocational Training when new branch is established.
• Prepare apprenticeship training for HO and apply.
• Support in HR System.
• Perform other tasks assigned by a manager.

• Assist in HR compliance, maintaining and updating personnel files
• Assist in copying and sending personnel files to branches.
• Assist in coordinating internal trainings in term of materials, facilities, and arrangement Assist in calling to branches for training purposes.
• Assist in copying and preparing training documents.
• Assist in typing training documents in English and Khmer and Assist in training data encoding.
• Perform other tasks assigned by manager.

• Help to write and develop system administration procedures.
• Support to run daily/ periodical processing (morning, evening, month-end, year-end, etc…).
• Assist to assign user passwords and privilege and maintain data integrity;
• Hardware, System Software, LAN/WAN Administrator.
• Do other tasks assigned the manager.

• Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
• Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
• Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
• Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
• Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
• Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
• Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
• Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
• Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
• Perform other tasks which assigned by Relationship Management Manager.

• បង្កើត និងអភិវឌ្ឍយុទ្ធសាស្ត្រលក់នៃប្រាក់បញ្ញើ ATM Card iPay User Merchant និងសេវាហិរញ្ញវត្ថុ ដើម្បីសម្រេចបាននូវគោលដៅអាជីវកម្ម និងធានាបាននូវ ការបំពេញតម្រូវការរបស់អតិថិជន។
• គាំទ្រគ្រប់ភាគីពាក់ព័ន្ធ និងសាខា ដើម្បីធានានូវផែនការប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុ សម្រេចបានតាមគោលដៅ។
• រៀបចំផែនការប្រមូលប្រាក់បញ្ញើ ATM Card និងសេវាហិរញ្ញវត្ថុរៀងជារៀងរាល់ថ្ងៃ ប្រកបដោយប្រសិទ្ធិភាពខ្ពស់ និងសម្រេចបាននូវគោលដៅរបស់ អិលអូអិលស៊ី។
• យល់អំពីអតិថិជនសក្ដានុពល ទីផ្សារ និងតម្រូវការចាំបាច់ ដើម្បីធ្វើផែនការសកម្មភាពចូលទីផ្សារថ្មី ប្រកបដោយប្រសិទ្ធិភាព ខ្ពស់។
• ចុះជួបអតិថិជនតាមទីផ្សារ និងបញ្ចុះបញ្ចូលដាក់ប្រាក់បញ្ញើ ប្រើប្រាស់កាតអេធីអឹម និងណែនាំ អំពីផលិតផលថ្មី របស់ អិលអូអិលស៊ី។
• រៀបចំរបាយការណ៍សរ៉ុបសង្ខេប ដែលបានទំនាក់ទំនងប្រចាំថ្ងៃ ប្រចាំខែ ប្រចាំឆ្នាំ ហើយធៀបនិងផែនការជាក់ស្តែង និងស្វែងរកនូវចំណុចខ្សោយដែលកំពុងប្រឈម និងដំដោះស្រាយឱ្យទាន់ពេល។
• ត្រួតពិនិត្យមើលនូវស្ថានភាពធ្លាក់ចុះនៃការលក់ ប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុផ្សេងៗទៀតដែលអាចកើតមានឡើង និងរកដំណោះស្រាយ។
• យល់ពីចំណុចខ្សោយនៃផលិតផលប្រាក់បញ្ញើ និងសេវាហិរញ្ញវត្ថុ ដើម្បីធ្វើការអភិវឌ្ឍន៍ និងអតិថិជនពេញចិត្តកាន់តែខ្លាំង។
• រក្សាទំនាក់ទំនងជាមួយអតិថិជន ប្រកបដោយភាពរួសរាយ រាក់ទាក់ ស្របតាមគោលការណ៍របស់អិលអូអិលស៊ី ជាពិសេស បង្កើនការទំនាក់ទំនងល្អជាមួយបុគ្គលិក អិលអូអិលស៊ី ទាំងអស់។

• Formulate and execute innovative iPay User, aiming to achieve the business targets and improve customer experience.
• Monitor iPay User sales management and providing good collaboration with relevant parties to strategize building good relationship both private and public sector then distribute iPay User to target end-users.
• Promote actively LOLC's corporate identity, products and services through various educational institutions.
• Promote sales in low performance branches and newly established branches.
• Supporting RMs and BMs to develop plan for iPay Cambodia by monitoring the performance regularly to ensure the achievement of business goal.
• Interact with customers, providing iPay User training, and/or meeting with prospective and existing potential customers to identify the needs and iPay User solutions.
• Work with marketing team to create customer messages to communicate issues/ upgrades involving systems to minimize negative customer service impact.
• Conduct market analysis and research for existing and new potential iPay Users.
• Perform other tasks which assigned by manager.

• Train & provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools, and factory zones to attract the new and existing clients.
• Visit underperforming branches & calls to follow up and receive the calling with all financial sales advisors, Head Financial sales advisors, and Branch Managers for sale consultations, obstacles and solution to overcome the weaknesses.
• Prepares and leads special promotion plans for general business & Asset Backed products.
• Guides and leads all financial sales advisors, Head Financial sales advisors, and Branch Managers to make a good relationship with the business stakeholders/community in the area.
• Conduct the field visiting, direct and guide staff, BMs on how to achieve plans.
• Perform other tasks assigned by Chief Channel Officer & Head of Business Department.