• Monitor physical cash on hand to meet daily withdrawals by customers and to ensure that by end of the day cash on hand is balanced.
• Check physical cash balance of all tellers against their teller cash register together with the cash vouchers as to ensure that they are properly discharged.
• Supervise the outward and inward local clearing cheque to ensure that they are presented properly.
• Monitor all cleared cheques that good for payment and to return the unpaid cheques to NBC, if any.
• Monitor all Remittance’s paper test and proceed to Centralized Operation Department for SWIFT purpose.
• Check on validation for Banker’s Cheque.
• Check on validation for outward TTs.
• Ensure all outward TTs are properly tested under Part II by officers before emailing/faxing to Centralized Operation Department.
• Update the details and follow up form Receipt & Payment.
• Cross-sell Maybank products to potential customer.

• Perform investigations on transaction monitoring alerts and KYC alerts.
• Assist to prepare periodic financial crime reports and to promptly submit to managements and regulators.
• Assist to ensure that all regulatory and AML/CFT requirements/policies introduced by the Bank are implemented, subject to relevant customization to suit business/operational requirement.
• Assist to supervise the compliance surveillance/ testing/ reviews on periodic basis to ascertain the level of compliance within the Bank through onsite and desktop reviews in regard to AML& CFT, Sanctions and Anti-bribery & Corruption agenda.
• Lead initiatives within the Bank with regard to moral and ethical issues through ongoing communication and training.

• Market and process consumer and commercial loans in achieving the branch financial targets in loans and advances and assist in internal controls in credit are adequate and in compliance to the Bank's policies to ensure smooth work flow.
• Ensure prompt loan repayment and interest servicing.
• Timely issue Letter of Offer and acceptance by customers.
• Ensure loan applications are processed within the Bank’s guidelines.
• Monitor utilization of credit facilities within sanctioned limits and in compliance with conditions f approval imposed.
• Renew the application for Accommodation (AAs) in timely manner.

• Market and process consumer and commercial loans in achieving the branch financial targets in loans and advances and assist in internal controls in credit are adequate and in compliance to the Bank's policies to ensure smooth work flow.
• Ensure prompt loan repayment and interest servicing.
• Timely issue Letter of Offer and acceptance by customers.
• Ensure loan applications are processed within the Bank’s guidelines.
• Monitor utilization of credit facilities within sanctioned limits and in compliance with conditions f approval imposed.
• Renew the application for Accommodation (AAs) in timely manner.

• Ensure that high quality counter service is rendered to customers.
• Handle of physical cash on hand to meet daily withdrawal by customers and to ensure that by end of the day cash on hand is balanced.
• Ensure that cash balance during the day is within the approved limit.
• Handle non-cash deposits i.e cheque pay-ins. and ensure that non-cash transactions are balanced with balance inquiry.
• Balance house cheques and outward cheques.
• Clean Collections.
• Inter branch and Interbank placements.
• Process the opening of accounts for Savings, Current and Fixed Deposits upon approval by the relevant officers.
• Record and raise the relevant entries relating to Interbank and Interbank placements.
• Foster good relationship with management, fellow colleagues and customers.
• Other duties and task assigned from time to time.

• Review that database provided by business units are accurately to carry out the reports in accordance with the regulatory/ statutory requirements and Management’s instruction.
• Ensure compliance repots are submitted to regulators in a timely and efficient manner.
• Ensure that the Bank risk exposures identified are adequately measured, monitored and controlled/mitigated.
• Provide the appropriate advisory to the 1st line defense and consultancy with the Group for the matter of AML/CFT and Sanctions.
• Identify money laundering and financing of terrorism risks associate with new/existing products or services or arising from the Bank’s operational changes, including the introduction of new technology and processes.
• Ensure staff awareness pf the Bank’s AML/CFT and Sanctions measures including policies, procedures, framework, control mechanism and channel reporting.
• Ensure that all regulatory and AML/CFT/Sanctions requirements introduced by the Bank implemented through policies, procedures and framework.

• Perform proper KYC/CDD and other appropriate checking.
• Explore customer’s needs.
• Possess good product knowledge.
• Create Customer Information File (CIF), and to ensure the information captured correctly both in system and form.
• Perform Customer Risk Rating (CRR).
• Open Deposit account for customer.
• Issue/Add/Replace new visa card for customer.
• Update Oversea Flag, Limit maintenance, Link/Delink Account.
• Cancel Visa Card.
• Process Internet Banking for customer.
• Acquire new and existing customers for deposit products.
• Ensure high quality provider service is rendered to customers.
• Cross selling Maybank products to potential customer and existing customer.
• Provide referrals loan customers.
• Foster good relationship with management, fellow colleagues and customers.
• Accomplish management supplementary requirement on own initiative.
• Ensure timely submission of reports to relevant stakeholders.
• Other duties and task assigned from time to time.

• Support divisional heads (CFS, CTB) to provide informed and evidenced confirmation to CEO/Board that the division is compliant with policies and risk appetite, e.g. by monitoring comprehensive divisional AML/CFT reports including AML/CFT metrics such as quality control/assurance metrics.
• Prepare divisional AML/CFT reporting (including consolidating inputs from 1st LoD) and provide input for AML/CFT reporting.
• Evaluate and escalate divisional risk appetite breaches to 2nd LoD as required.
• Provide business specific input for process design of key AML/CFT related processes and controls, e.g. KYC, client screening, transaction monitoring to make sure a balance between customer experience and control stringency is achieved.
• Regularly perform training need analysis for respective business and identify training needs for specific employees; align with 2nd LoD and training team to tailor training material to operational business specific requirements, e.g. regarding simplified KYC process.
• Coordinate execution of face-to-face training sessions regarding operational business specific Training.
• Liaise with AML/CFT on the requirements and timeline for enterprise-wide risk assessment.
• Distribute self-assessment questionnaire and communicate timeline/requirements to frontline.
• Provide advice to assessors where required and consult FCC if necessary.
• Review questionnaires filled out by assessors, collate and distribute filled out questionnaire of enterprise wide risk assessment to FCC.
• Support product-related confirmation that AML/CFT product-risk is adequately assessed/reflected.
• Design name list screening process in accordance with policy requirements.
• Liaise with the business to understand business specific requirements, challenge these and take decision regarding incorporation in the respective process/controls.
• Coordinate with Financial Crime Compliance (FCC) as required.

• Manage branches to ensure operational compliance, efficiency, and effectiveness.
• Drive and implement business process improvements to simplify work processes.
• Support Branches on resolving operational issues.
• Conduct regular branch visits and surprise checks to ensure compliance, health check visit.
• Conduct preliminary investigations on operational lapses & incidences.
• Conduct interview for branch staff and work closely with HR to fasten the recruitment process to ensure timely backfill branch headcount.
• Review and enhance/update of Operational SPIs/manual/ICQs – Savings Acc, Current Acc, Fixed Deposit, Cash, Authority Limit, etc.
• Provide comment or recommendation on audit highlight/shortcoming to all branches.
• Prepare business requirement document, sign off, and testing to support new business enhancement or improve existing process.
• Coordinate and conduct training to all staff at branches pertaining to branch operation, operational products and services.
• Coordinate department project as required.
• Other tasks will be assigned by the Reporting Line Manager or Head of Department

• Regular updates and documents all IT Security policy, IT Manual and SOPs.
• Able to work under tight schedule and delivery on time with quality result.
• Attends to User Request form for ID Maintenance (when necessary).
• Ensure that the DR report and test script are proper documented.
• Gather quotation, review quotation and negotiate with vendor on best and final offer for Software, PCs and IT Peripherals request.
• Prepare IT papers and IT Reports for approval.
• Be a good minute taker of IT department and IT management meetings.
• Arrange to perform PCs and IT Peripherals deployment and setup.
• Proper control on IT Asset movement.
• Ensure that IT Assets Inventory tagging is done properly.
• Ensure that Notebook user sign-off on the Notebook Undertaking Letter and adhere to the conditions stated.
• Proper update Finance & Strategy personnel on the IT Assets tagging information.
• Ensure that proper filing of IT files and documents.
• Prepare Purchase Request for approved IT related request.
• Follow-up with vendor to ensure invoices and billing on IT purchase is well received.
• Ensure the vendor billings and invoices are safely received by Finance & Strategy personnel to avoid missing billing / invoices.
• Review and provide sign-off on the invoices and billing to ensure the details stated are valid and seek for HOD approval for Finance & Strategy to proceed on the payment.
• Attend to user requests on IT related matters.
• All other matter ancillary to the above and to perform any other related duties that Management may require from time to time.