• To deal directly with customer either by phone, social media or face to face;
• To response promptly to customer inquiries;
• To handle and resolve customer complaint;
• To record detail of customer inquiries, comment and complaint;
• Other Tasks will be assigned by Manager or Management.

• Build good relationship with sales team and provide support to sales team on administrative work.
• Monitor and support sales team in preparing application form, Collateral agreement and disbursal documents.
• Check disbursed document and make payment request to Cl team.
• Monitor answer back from SC and update to Delivery management.
• Marketing material stock management and ensure that the materials were controlled and used effectively
• Monitor RC that pending and update pending reason by weekly.
• Other test will be assigned by line manager.

• Contact with village chief to ask some questions in the village such as villager occupation, competition, security and loan demand;
• Meet with potential customer to promote JMC loan products and services;
• Complete loan application and ensure the application of customer is properly filled in and evaluated before sending to CI team for judgement process;
• Conduct home and business size visit to collect information and required documents from customers;
• Ensure that the loans are disbursed in accordance to the need and repayment capacity of the customers and JMC policies and monitoring loan utilization of the customers to ensure the good quality of loan portfolio;
• Make daily collection and double check of RC from dealers;
• Check documents before delivery to ensure the appropriateness and completeness;
• Monitor and give feedback on competitor’s information.
• Ensure the operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly to the Sales Supervisor;
• Keep confidential information of customers and dealers;
• Maintain good communication with customer, dealer and local authority to get good support from them;
• Ensure that all policies are implemented;
• Other tasks assigned by line manager.

• To Review and process payment to suppliers and dealers
• To check and verify invoices from suppliers and dealer
• To Deposit cheque at bank
• To Bookkeeping transaction into system
• To File and maintain document in proper file management
• To Prepare monthly tax declaration
• Other tasks to be assigned by Management

• In charge of HR compliance process on LACMS and FWCMS
• Understand the whole process of HR compliance both manual and MOL's system
• Manage and tracking on HR compliance listing and report
• Follow up, deal, and direct contact with ministry officer
• Update and implement HR policies, procedures, internal regulation in accordance with the Labour Law
• Support on Payroll Preparation by providing relevant data and documents
• Prepare monthly Internship and Part-time payment
• Manage on other benefits to staff such as Claiming process, Motor Insurance process, and other staff’s payment
• Other tasks will be assigned from Supervisor and Management

• Ensure core banking system is available and can response to JMC business requirements
• Closely coordinate with software vendor to resolve system problems caused by users, hardware and software
• Create new branches, products, features, modules…up on request
• Support and upload CBC data on weekly and monthly basis
• Maintain and develop report based on requirement
• Backup and restore data based
• Support system upgrades, new features and/or product test, and apply fixes/patches
• Provide system training and support to head office and branches
• Perform other tasks assigned by supervisor.

• To review and check all documents from sales consultant;
• To prepare customer check list, CBC check, First enrolment;
• To input customer’s information into system (DDE, prepare disbursal and agreement);
• To prepare disbursal documents (Repayment schedule, payment information and related documents);
• To make payment to dealer on time and manage documents filling;
• Properly check and make sure all customer’s document are completed before submitting to supervisor;
• To keep customer’s information in confidential safe and security (CBC reported, Business, Income, Customer’s personal document and working document);
• Ensure policy and guideline are compiled;
• Perform other tasks assigned by manager

• Maintains relationships with sales team by providing support, information, guidance and service improvements
• Contributes to team effort by accomplishing related results as needed & in order to achieved with sales target
• Work closely with team and all departments
• Make good relationship with Dealer and provide good service to us
• Assist sales team to prepare internal documents (Application Form/Lease Agreement, Disbursal Form, RC control and others)
• Keep all customers confidential information
• Update all applicant's information into system in daily
• Tracking number of disbursals in daily and update to management
• Other task will be assigned by line manager

• To call overdue customers or relevant party for pushing payment;
• To prepare weekly on collection activities plan, and be responsible for phone and field collection;
• To perform field collection activities according to line manager's instructions;
• To build communication with the local authority;
• To provide practical solution for collection activities;
• To monitor the responsible overdue customers closely and report to line manager;
• To Prepare the application form for bad debt and write off customers;
• To conduct motorbike repossession from the delinquent customers for selling;
• Other tasks will be assigned by Manager.

• Responsible for ensuring the overall achievement of branch sales and service goals
• Responsible for the overall sales and marking activities at the branch, including promotional campaigns and new product roll-outs
• leads by example, communicates the rule, encourages, motivates, and requires all staff adherence to the same rule
• Ensure portfolio quality is controlled at all time
• Identifies target marketed; develops and implements a branch expansion strategy
• Ensure the branch's operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly
• Responsible for planning and continuously monitoring staff level requirements, participating in recruitment and selection, daily scheduling of branch staff, providing for and/or coordinating training and development, completing performance appraisals, resoling staff conflicts, disciplining and participating in the rewards and recognition decision-marking process
• Another duties and responsibilities as may be assigned by line manager