Job Description
• Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions
• Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service
• Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
• Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
• Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services
• Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
• Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
• Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants
Job Requirement
• Bachelor Degree of Hospitality and Property Management degree or equivalent
• Minimum 3 years of working experience in operation management in real estate, hotel, condo or related fields
• At least 2 years’ experience in managing/leading team
• Good written and verbal communication skill in both Khmer and English, Thai is a plus
• Strong working knowledge of people skill
• Self-organize, good teamwork and problem- solving skills
• Strong organizational and interpersonal communication skill
• Computer skill – Microsoft Office
