• Prepare schedule to maintain MEP work for all SHH stores and warehouse.
• Work with Customer Service team to evaluate/analyze the service call schedule to make sure they are effectively delegated.
• Install all SHH products and perform service calls as per Customer Service team installation schedule.
• Install and setup all SHH store products/displays/samples per Customer Service team installation schedule.
• Minimize the cost of technician equipment for saving company expense and ensure the team to perform the task professional and tentatively.
• Continuous to learn and apply new product knowledge, industry trends and developments to improve service to our clients.
• Continuously find effective solution for customers and efficiently estimate the duration of installation/service call task
• Control attendance of technician team and report to customer service or HR in case emergency or important information.
• Joining oversea training as assigned by top management.
• Going to province for serving client if needed
• Prepare schedule for new technician about company product and team’s mission and vision.
• Training new join staff about company product knowledge and technical technic to solve problems more effectively and efficiently.
• Building up team capacity and knowledge by training technical knowledge as needed.
• Instruct the team about communication skill in case of inter-related with customers.
• Guidelines about closing project to make sure customers are satisfied and prefer your team service.