• Prepare schedule to maintain MEP work for all SHH stores and warehouse.
• Work with Customer Service team to evaluate/analyze the service call schedule to make sure they are effectively delegated.
• Install all SHH products and perform service calls as per Customer Service team installation schedule.
• Install and setup all SHH store products/displays/samples per Customer Service team installation schedule.
• Minimize the cost of technician equipment for saving company expense and ensure the team to perform the task professional and tentatively.
• Continuous to learn and apply new product knowledge, industry trends and developments to improve service to our clients.
• Continuously find effective solution for customers and efficiently estimate the duration of installation/service call task
• Control attendance of technician team and report to customer service or HR in case emergency or important information.
• Joining oversea training as assigned by top management.
• Going to province for serving client if needed
• Prepare schedule for new technician about company product and team’s mission and vision.
• Training new join staff about company product knowledge and technical technic to solve problems more effectively and efficiently.
• Building up team capacity and knowledge by training technical knowledge as needed.
• Instruct the team about communication skill in case of inter-related with customers.
• Guidelines about closing project to make sure customers are satisfied and prefer your team service.

• Uses strong project management skills to lead the delivery of medium to large sized projects within planned timelines, budget, margins and quality specifications.
• Manage multiple and complex projects or sub-projects, including project financials.
• Organize and provide promotional plan and all supporting material to the sales team for proper implementation.
• Directs the development and integration of project deliverables.
• Understand the market trends by collecting all market information and suggestion to improve sales.
• Complete credit proposal form with relevant documents and recommendations to ensure that debts are monitors and collected following credit terms.
• Communicate & promote safe teamwork at all times so as to achieve all targets.
• Work with supervisor to ensure understanding the same direction.
• Prepare weekly sales activities and follow up report.
• Prepare monthly and quarterly sales forecast.
• Effectively identify and understand key competitors.
• Other tasks as requested by supervisor.

Leadership
 Guide, share, and communicate with team to deliver excellent customer service in term of graphic and interior design.
 Prioritize tasks to make sure overall projects get done on time.
 Coach, train and develop new and existing team members to make sure they know how to do their jobs.
 Clearly understanding SHH mission and vision to be able to communicate to the team.
 Being a role model for the team to provide excellent customer service for both internal and external customers.
 Work collaboratively with your team to brain storm good ideas and help them increase innovative thinking among the team.

Daily Task
 Develop SHH store as a source of inspiration, tips and ideas as well as a qualified Tile, Bath and Kitchen specialist.
 Work with all Store Supervisors to make sure that product range presentation and visual merchandising in the store is optimized and that there is a common thread throughout each store.
 Provide a vibrant and exciting atmosphere that convinces the visitors to come back for more repeat visits.
 Ensure that all SHH stores are well presented, and follow all of the pre-set planogram and store design guideline.
 Walk the store once every two weeks to make sure the stores are well organized according to plan.
 Together with the Store Supervisor, strive to reach the SHH positioning objectives and to position the store on the local market as the No. 1 choice for Tile Bath & Kitchen provider.
 Communicate with other departments and management to resolve any problems.
 Plan, execute and follow-up on the store promotional campaigns.
 Work with the Line Manager to plan and organize marketing activities.
 Plan and lead major changes in the store including building up new store.
 Brief with client after project completion to ensure that goals are met and the project are done according to the customer’s expectations.
 Work closely with technician team on kitchen and furniture installation to ensure that it follows the design plan.
 Design banner, leaflet, booklet, name card, ID card, X-stand, promotion banner, and others related with design career.
 Manage project installation schedule using Project Management templates.

Leadership
 Guide, share, and communicate with team to deliver excellent customer service in term of graphic and interior design.
 Prioritize tasks to make sure overall projects get done on time.
 Coach, train and develop new and existing team members to make sure they know how to do their jobs.
 Clearly understanding SHH mission and vision to be able to communicate to the team.
 Being a role model for the team to provide excellent customer service for both internal and external customers.
 Work collaboratively with your team to brain storm good ideas and help them increase innovative thinking among the team.

Daily Task
 Develop SHH store as a source of inspiration, tips and ideas as well as a qualified Tile, Bath and Kitchen specialist.
 Work with all Store Supervisors to make sure that product range presentation and visual merchandising in the store is optimized and that there is a common thread throughout each store.
 Provide a vibrant and exciting atmosphere that convinces the visitors to come back for more repeat visits.
 Ensure that all SHH stores are well presented, and follow all of the pre-set planogram and store design guideline.
 Walk the store once every two weeks to make sure the stores are well organized according to plan.
 Together with the Store Supervisor, strive to reach the SHH positioning objectives and to position the store on the local market as the No. 1 choice for Tile Bath & Kitchen provider.
 Communicate with other departments and management to resolve any problems.
 Plan, execute and follow-up on the store promotional campaigns.
 Work with the Line Manager to plan and organize marketing activities.
 Plan and lead major changes in the store including building up new store.
 Brief with client after project completion to ensure that goals are met and the project are done according to the customer’s expectations.
 Work closely with technician team on kitchen and furniture installation to ensure that it follows the design plan.
 Design banner, leaflet, booklet, name card, ID card, X-stand, promotion banner, and others related with design career.
 Manage project installation schedule using Project Management templates.

Report
 Prepare and present weekly and monthly report of your goal and achievement.
 Reviews the status reports of team members and addresses issues as appropriate.
 Prepare Project Installation Schedule and report project progress.
 Evaluate on project performance for both internal and external installation team to ensure excellent customer service.
 Other tasks as assigned by Management.