Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Sinh Hak Hout Team Member always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:
Leadership
- Supervise Technician team to deliver excellent customer service in term of installation and maintenance.
- Consistently learn about SHH products both existing and new products to gain more technical installation method and problem solving, so the technician team can gain the right knowledge to perform service call more effectively and efficient.
- Clearly understanding SHH mission and vision, so you can guide and train the team to work by having SHH vision and mission in mind all the time.
- Being a role model for the team to provide excellent customer service for both internal and external customers.
- Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruitful career progress.
- Train the technician team to be able to perform installation service and provide customer service in a professional way.
Job Requirement
- Prepare schedule for new technician about company product and team’s mission and vision.
- Training new join staff about company product knowledge and technical technic to solve problems more effectively and efficiently.
- Building up team capacity and knowledge by training technical knowledge as needed.
- Instruct the team about communication skill in case of inter-related with customers.
- Guidelines about closing project to make sure customers are satisfied and prefer your team service.
