Leadership
 Guide, share, and communicate with team to deliver excellent customer service in term of graphic and interior design.
 Prioritize tasks to make sure overall projects get done on time.
 Coach, train and develop new and existing team members to make sure they know how to do their jobs.
 Clearly understanding SHH mission and vision to be able to communicate to the team.
 Being a role model for the team to provide excellent customer service for both internal and external customers.
 Work collaboratively with your team to brain storm good ideas and help them increase innovative thinking among the team.

Daily Task
 Develop SHH store as a source of inspiration, tips and ideas as well as a qualified Tile, Bath and Kitchen specialist.
 Work with all Store Supervisors to make sure that product range presentation and visual merchandising in the store is optimized and that there is a common thread throughout each store.
 Provide a vibrant and exciting atmosphere that convinces the visitors to come back for more repeat visits.
 Ensure that all SHH stores are well presented, and follow all of the pre-set planogram and store design guideline.
 Walk the store once every two weeks to make sure the stores are well organized according to plan.
 Together with the Store Supervisor, strive to reach the SHH positioning objectives and to position the store on the local market as the No. 1 choice for Tile Bath & Kitchen provider.
 Communicate with other departments and management to resolve any problems.
 Plan, execute and follow-up on the store promotional campaigns.
 Work with the Line Manager to plan and organize marketing activities.
 Plan and lead major changes in the store including building up new store.
 Brief with client after project completion to ensure that goals are met and the project are done according to the customer’s expectations.
 Work closely with technician team on kitchen and furniture installation to ensure that it follows the design plan.
 Design banner, leaflet, booklet, name card, ID card, X-stand, promotion banner, and others related with design career.
 Manage project installation schedule using Project Management templates.

Report
 Prepare and present weekly and monthly report of your goal and achievement.
 Reviews the status reports of team members and addresses issues as appropriate.
 Prepare Project Installation Schedule and report project progress.
 Evaluate on project performance for both internal and external installation team to ensure excellent customer service.
 Other tasks as assigned by Management.