• Master of Business Administration, preferably in marketing management and hospitality;
• Minimum of three-year experience in the customer service job, marketing management, or operation;
• Good command of English language both speaking and writing;
• Good presentation skills
• Good command of computer (Ms. Office, Internet & E-mail, & Ms. Project);
• High level of diplomacy & confidentiality required;
• Good knowledge of creative customer service, marketing, and operation development and complaint handling;
• Strong organizational, communication, report writing, decision making, conflict solving, facilitating skills and good interpersonal skills;
• Ability to manage multi-project simultaneously, with attention to details timelines, the company-wide context for decision and legal implication;
• Demonstrates ability to work independently, trustworthy and collaboratively;
• Strong commitment to diversity;