1. Carry out daily service work of the company's product technology, including solving customers' doubts and problems in product application remotely or on-site;
2. Communicate with customers, track the operation status of products in projects, handle major after-sales service complaint calls, timely know and receive customers' feedback; collect, analyze and deal with problems, provide regular reports and after-sales service;
3. Develop and maintain relationship with customers, participate in and implement customer service plans, be responsible for meeting customer after-sales needs, solving customer problems and improve customer satisfaction;
4. Participate in the construction of the department's after-sales service system and process optimization, train and empower cooperation partners and team members.
5. Be responsible for the management and inventory of after-sales spare parts