• Verify the quality of technical information in bids and specifications by assuring that written documentation contains reliable and correct technical information to ensure compliance with global standards, certificates, and customer requirements, and that Jotun is perceived as a preferred supplier. (not for Powder)
• Support and assist sales personnel by providing relevant documentation, making draft specifications and project-specific procedures to ensure that the right products and solutions are used for the right purpose and in line with customer expectations.
• Assist and support sales personnel with technical knowledge when interacting with customers by making technical presentations and providing technical documentation to establish professionally sound relations with customers.
• Approve specification and make product recommendations
• Verify technical questions with local lab, and log enquiries and file reports as per TSS policies and procedures
• Support and assist Technical Support Engineer (or Senior Engineer) in handling claims and complaints (applicable for Powder)
• Support and assist local sales team and the Technical Support team in increasing sales growth and market share (thru Troika Approach), by establishing Jotun products at new customers. Or, establishing Jotun new products at existing customers (applicable for Powder)
• Support and assist Technical Support Engineer in conducting professional applicator plant audits and trainings by technical visit programme (e.g. Jotun Approved Applicator, Jotun Powder School) (applicable for Powder)
• Support and assist sales and Technical Support Engineer in conducting customers plant improvement projects by undertaking product development trials at applicators facilities ensuring customers benefit from Jotun innovative products (applicable for Powder)