• The job description example below shows the various duties, tasks, and responsibilities typically performed by sales managers in most hotels:
o Develop action plans and set objectives for increased revenue and maximum profit for hotel management
o Implement sales and marketing strategies necessary for attracting clients to patronize a hotel
o Maintain a clear understanding of hotel policies and ensure compliance
o Carry out research and analysis to identify new markets and business opportunities
o Oversee the hiring and training of hotel sales representatives and other hotel personnel
o Seek out business with large organizations such as, sports clubs or corporate firms to convince them to patronize their hotel
o Prepare and distribute promotional and advertisement materials to create awareness for hotel products/services
o Maintain a complete knowledge of all the services a hotel provides so as to conduct successful sales
o Explain and notify clients of recent upgrades and available options for hotel services
o Oversee the management of client account and service tab
o Collaborate with event and wedding planners to ensure increased patronage and hotel booking
o Oversee the processing of payments and offering discounts to client when necessary
o Assign job duties to hotel personnel and ensure effective performance of assigned tasks
o Supervise the customer service unit of a hotel to ensure compliance with set standards of hospitality and customer service
o Maintain contact with clients to obtain feedback and encourage continued patronage.